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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 346 Showing 6,901-6,920 of 12,469 reviews
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is AMAZING! I'm a mom and a teacher. My headphones are my sanity, my vacation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JojoM, We truly appreciate you taking the time to share this wonderful feedback! We're so glad to hear that the WH1000XM4 are helping you stay sane as a mom and teacher.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent headphones I love them I highly recommend them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MiguelRodriguez,
      Awesome! Thank you for your recommendation and we are very happy to hear your satisfaction on the performance of our WH1000XM4. You can now listen to your favorite music without any distractions. Enjoy! Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Don’t travel without them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work perfectly as advertised. I will no longer travel without my Sony XM4s. I put them on when I go to sleep when my neighbors were loud and never heard them again. Works well with iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krakie,

      Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Fabulous noise cancellation - great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow - these sonys are worth it. The noise cancelling features are amazing and the updated speaking detection is amazing. What a great upgrade from my older model!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jmed123,

      You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Still relevant and sounds vey good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything all the YouTube videos and reviews said it would do. Highly recommend if you can afford. Extremely satisfied. You MUST get the Sony headphone app for this to work to the fullest

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cale00,

      We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Didn't end up with the silver ones, but they are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are probably the go to headphones if you want high end headphones but without being overpriced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanB, We're happy to hear this feedback! We're very happy to hear you're enjoying the overall quality of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound and noise cancellation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want great sound and noise cancellation without sticking anything inside your ears, check these out. A bit pricy, but you get what you pay for. Fun to use the many features, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrose, we're glad you like the sound quality and the noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones and quality!! and easy to navigate with the app!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello stargaze,
      Awesome! We are truly delighted that you are amazed with the audio quality of our WH1000XM4 and were able to utilized the Sony app to your desired preferences. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound ,my daughter love them. Likes them better than the Beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sound,
      That's awesome! We are truly happy that your daughter loves her Sony WH1000XM4 for its sound quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, beyond my expectations. I will buy another one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TanNguyen,
      That's great! We are delighted to hear that you are pleased with the sound quality and our WH1000XM4 exceeded your expectations. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait for your next awesome review. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and noise cancelling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, noise canceling and build quality. Only complaint was that it made my ears feel hot pretty quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jtg97, We are glad that you like sound quality, noise canceling and build quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference for more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Whole New World

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new wireless headphones. Amazing product. I still have the headphones with the cord and was hesitant about upgrading. Glad I did... amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Eric! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and the sound quality is fantastic. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CharlesH,
      Wow! Thanks for your recommendation and we are thrilled that you are amazed on the fantastic sound quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Bluetooth headphone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, bought it as a gift for my nephew in campus. He loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nash, This is a great gift idea! We're very happy to hear that your nephew is loving the excellent noise cancellation of his new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my granddaughter who said that her friends say this is the best headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PNJMIMI,
      Thank you for taking the time to share your thoughts with us! We truly appreciate your kind words about the WH-1000XM4 headphones. It’s wonderful to hear that your granddaughter and her friends think so highly of them. It’s rewarding to know that they are making a positive impression.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound is fantastic, the noice cancelling that attracted me to the product has proven to be the most valuable asset. Well worth the purchase, and I cannot recommend them enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Madevthe right choice. Sony was the better product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl Sony_US

  • Rated 2 out of 5 stars

    Research first...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choose another. Will not maintain connection with my desktop computer. When connected, sound is excellent.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Robin,

      Thank you for choosing Sony.

      We sincerely apologize for any inconvenience you may be experiencing with the WH100XM4 while using it with your desktop computer. We recommend reaching out to Sony Support for assistance with your device. Our team is ready to offer comprehensive guidance to help you resolve your issue promptly. Please keep in mind that this unit is backed by a one-year warranty. To facilitate a smoother process, we kindly ask that you have your product details and purchase information on hand when you contact support.

      For more information, please visit our support team page: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

      Thank you for your understanding!

      Best regards,
      -Fred Sony_US