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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 347 Showing 6,921-6,940 of 12,469 reviews
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Great noise cancelling function and good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SusanS,
      Thank you for your purchase and we are very happy to hear that you are satisfied with the sound quality and noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality coming out of this headset is off the charts!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DonnaA,
      That's awesome! We're happy that you are impressed with the sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 4 out of 5 stars

    Good for non iOS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling and transparency mode are good. However, pairing to iOS and MacOS devices is a pain. Would recommend to non-Apple users.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lill, we're glad you are enjoying our product. We appreciate your feedback about pairing the headphones to apple devices. You can find these links helpful in pairing and connecting the headphones to iPhones and Mac computers:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752768.html?search=iphone
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html?search=mac

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top quality!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are the best. Exigencies but worth it. The quality is top notch, both sound and manufacturing. Using them takes some figuring out. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 7Stars,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound cancelation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish i could have bought it sooner, now i wear it all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alfred99,
      It's nice to hear that you are pleased with your new WH1000XM4 for having such an amazing noise canceling capability. You can now focus in whatever you are doing and listen to your favorite music without any distractions. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are so amazing and the noise cancellation feel so awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, Great! We're very happy to hear that you're enjoying the excellent noise cancelling feature of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Item

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good quality and very good noise cancellation, 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Isac! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Worth a try!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds was great. My personal issue was how they looked when wearing. Kinda looked like big earmuffs. Other than that they're great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lili77,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the reviews and had my doubts about the hype but was not disappointed. Noise cancellation is awesome and each day these begin to sound better and better as the drivers break in

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BandDad, We're glad to hear that you are satisfied with the noise cancelation of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 4 out of 5 stars

    Fine headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is simply amazing! Use them all day at work and the noise canceling is a huge bonus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JRFlooring, Great! You definitely made the right choice. We really love to hear you like the amazing audio and excellent noise cancellation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Sony headphones, which is why I always buy them! Better than Bose, Beats, etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaleficentMoon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm!! Sony, and Best Buy, have always Exceeded my expectations!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for the gym & school

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance & sound on these headphones are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bobby,
      Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Superior Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are still pricey even with the Xmas sales but I found the sound quality to be well worth it. Slightly Better than Bose QC45 and much much better than Beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi REDDYC, Great! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my son! He doesn’t put these things down. Enjoys listening to his music and stated these are the best headphones ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nina,

      That's awesome! We're glad he enjoys the sound quality of the headphones. We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Perfect sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had Bose and Apple, but nothing beats these headphones for the sound quality. I was skeptical to begin with, but after putting these on, I can honestly say that I am a believer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Iowaphish, You've made an excellent choice! Thank you for the awesome feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, although the headphones can have a steep price. Make sure to get it while it's discounted as it's not too rare to find at $250 instead of $350.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan, Thanks for the excellent review! We're glad you like the overall quality of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Out There

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MXL1025,

      Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a trip to Phoenix. Best quiet flight ever. Highly recommend. Works great with my Sony Bravia too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi johnnypball, You've made an excellent choice! We're thrilled to hear you're enjoying the amazing noise cancellation of your Sony WH-1000XM4 headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US