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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 12,469 reviews
  • Rated 5 out of 5 stars

    Worth the investment!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING quality. The best headphones i ever owned. Noise cancellation is mind blowing...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayO, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for flights. Its amazing how much noise these headphones get rid of.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sascha,
      That's perfect! We're glad that our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones were able to live up to its purpose of eliminating unnecessary noise. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product - I never had noise canceling headphones before and it makes such a difference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanD, Thank you so much for your review. We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Silence

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Noise canceling is serious. Does make this annoying beeping sound when it’s adjusting the noise canceling you can’t turn off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willthepoolman, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking and turn off the voice guidance feature.

      I hope this helps!

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase and noise cancelation is top notch allong with other features that I'm learning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MovieMan,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect for Flights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Babies screaming on a plane? Got that one guy who doesnt use headphones even when told to? This is your solution. Done deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justine,

      Awesome! We're glad that the noise canceling function is perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    They’re okay.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought they were incredible after reading all the previous reviews, but they’re okay. I was looking for something that would cancel out the noise but my voice from The microphone , but it didn’t do that. Sound quality is good. Maybe the music I listen to sucks idk.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeyWhatsup, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the microphone of our product.

      Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been doing my research on these headphones for a while to see if they were worth it and they definitely are they are my favorite headphones ever!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garcia,

      We appreciate the 5-star rating and we're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality, delivered on specs accurately, better than expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EbenezerM,

      We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Super comfortable and premium sound quality with awesome noice cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YoelF,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality, comfortable design and noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Good but not the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really expensive but they sound really good but I actually like the Microsoft surface headphone more the touch controls are trash and they don’t send you with a aux cord with a mic. But I do like them but for the price it’s not worth it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blowsif1988,

      We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having a complete experience because of the touch controls and supplied headphone cable. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      When using the touch sensor, it is recommended to use our index finger. You may also find this link helpful:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      Your feedback about the supplied headphone cable is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if yall looking for some good headphones other the the airpod pro max these are the ones to get they are better thb but yea

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daddy,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones obviously have amazing quality, however I am impressed with its comfortability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithM, Thank you for the positive review! We're so glad to hear you like the amazing quality and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Excellent noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling and full sound. It’s a pleasure to listen to music in these headphone. Also using it for work conference calls and the audio and microphone are crisp and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hoopla,

      We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice headphones for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Also have Bose Quiet comfort 35. Sound quality is great, and the features with the hand motion are great. Very happy with the purchase for the work environment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello dj9000,

      Thank you for the 5-star rating! We are glad you like the sound quality and hand motion function of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a superior sound quality and I recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvisaB,

      Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 very good for the gym the price may be high but you get everything you pay for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyC, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great. They cancel all noise around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisS,
      That's nice to hear that you are enjoying your favorite music without the hassle of the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. Keep enjoying and stay safe! Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Last Over Ears youll ever need

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later and these are still my daily drivers!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobV,
      Nice! Thank you for the feedback and we're happy to hear that you still enjoy good sound quality with our XM4. Thank you for choosing and trusting Sony! - Marco Sony_US