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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 351 Showing 7,001-7,020 of 12,469 reviews
  • Rated 5 out of 5 stars

    10/10 would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the wh-100xm3 thought they where great products and wanted a second pair for my computer and well. their pretty much the same just more comfy, bigger ear holes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyPony, That's really good to hear. We are glad you like your new Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST HEADPHONES EVER. Sound canceling is incredible. Pauses when you speak to someone around you. Adjusts sound control based on movement. Just incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlakeMadison,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love!!! These are just the best headphones I’ve ever owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CJade, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my grandaughter and she loves them. She said they work great and the sound is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timmmu,

      You made the right choice! We're glad that your granddaughter is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Cool Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my sons 22nd birthday He says they work great They keep out the outside sounds He is very pleased with them and uses them daily Very much would recommend to friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bales22,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good price with good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds are very increadible. Really recomended with good price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennyJuniandri, Awesome! Good to know you like the incredible sound quality of your Sony WH1000XM4. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good for neurodivergent people with sensory issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound cancellation is great and helps a lot with my misophonia and sensory issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HassetA, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    All I Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality on these headphones are super incredible. I just love the clarity in sound and how easy it is to travel with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheEagle, Awesome! We're glad you're enjoying the excellent sound quality, clarity, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pair. Especially the noise canceling. Perfect for traveling on the plane. I bought both my husband and daughter a pair as well and they love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alopez730, Wow! We're very pleased to hear that you and your family love the exceptional noise canceling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great! Sony always makes quality products and these are no exception. Would definitely recommend to anyone looking for noise cancelling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi klickity,

      Awesome! We're thrilled to hear your 5-star review of these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works great, don’t know how it blocks out so much noise. I am using with blue tooth for tv and it does drop the sound once in a while just for a second but not enough or long enough to miss what is being said. Very happy with head phones and amazed at the noise cancellation ability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigblue,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues. You may find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

      Hope this helps. Thanks for sharing your review and for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones, comfortable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones, perfect for flying and the gym. Pretty comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffW,
      That's nice to hear that you are enjoying your new Sony Wh1000XM4. We're glad that you like the audio quality and comfortability of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony rocks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my granddaughter she originally wanted the Apple headphones but I talk her into these and she loves them they work great and she likes how they can connect to two devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanB, You've made an excellent choice! We're very pleased to hear that your daughter loves them and how it can connect to two devices simultaneously via Multipoint connect feature. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Top-Quality Sound and Noise Cancellation Features

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience clear, crisp sound with excellent noise-cancellation capabilities when listening to music. Plus, connecting to your device is a breeze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaZ,
      Wow! Thanks for sharing your awesome experience with our Sony WH1000XM4 and we are happy that you are pleased with the sound quality, noise canceling capabilty and easy to connect of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Solitude!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing noise canceling headphones. Far exceeded my expectations as to there effectiveness. If you are looking for a way to escape the noise of life these are for you!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,

      You made the right choice with the Sony WH1000XM4 Noise Canceling Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Excellent purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Noise Cancelling and overall excellent sound quality but had a little issue with charging and battery but it’s getting back to normal now so I’ve been thinking it might have something to do with the extreme weather outside at the moment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mahesh,

      We're glad that you like the noise canceling function and sound quality of the headphones. It's unfortunate that you experienced an issue with the built-in battery. If you still have this issue, reset and initialize the headset:

      Resetting the headset
      -Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.

      If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

      Initializing the headset
      -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

      If still not resolved, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so easy to manage and sounds great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasmineM,

      Thank you for the 5-star rating and we're glad to hear that you love the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things work great! Highly recommend this anyone. We use them to cut grass, in the car (obviously not the driver), and for watching tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wendy,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound great, look good. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hardtufind, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top quality over the ear headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is easy and quick to set up. The sound quality is excellent and the noise cancelling feature is outstanding. The only negative comment is that the charging cable is very short.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello there! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US