48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 12,469 reviews
  • Rated 5 out of 5 stars

    I love them!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones and arguably better than the XM5s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hazard91, we're are happy that your are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned so far. Definitely enjoy traveling and workout in these would recommend them to family and friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julie, Awesome! We're very happy to hear that you're enjoying these headphones during your travels and workout sessions. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Performing....as advertised!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still maintaining Sony's high standards. Only upgraded from the XM-3's due to their tweaking the of quieting down even more of background noise during calls and the added feature dual connection at once on two devices like the QC 35 II. Only wish they were water resistant like the Jabra 85t's. Hence 4 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buzz, we're glad that you continue to choose Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the water resistance feature is greatly appreciated. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grea sound quality and comes with a really nice case to store them in. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aaron, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    best headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones for the price, and good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanT, thanks for your output. We're delighted to hear that you love the sound quality. Thank you also for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Head phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I tried every brand and these are by far the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenM,

      Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sweet

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! I have the previous model and these are just a great step up! Definitely love the pause when taking off and how it'll pause when being vocal rather than holding onto the right side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spencer, We're glad that you're enjoying the amazing feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really good, I bought them for the noise cancelling so I can block people out at work. Definitely worth the money and it has a good mic when I need to take calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dash, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony WH1000XM4. Great sound quality and noise canceling. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BusyPenguin, We are glad to hear that you are happy with your two WH-1000XM4s! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    BEST CANS EVER MADE

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands-down the best headphones money can buy. Nothing I’ve ever used can come close to these cans! The sale price made these an even better deal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Degar,

      Great! We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Elders/and/hippys

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and durability. Hours of TV every night, took some getting used to the automatic turn-off, but now I am in control, unassisted. Perfect tor the hippy and the elder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elderhippy,

      We're glad that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good noise canceling headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is better than my Bose headphones. They only thing I don't like about them is they kept beeping on me during my flight. The ambiance sound kept turning off and on and would beep every time. Very frustrating! If I could return them I would but it is past the return period.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tsmith,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with the ambient sound function. Make sure to turn off the adaptive ambient sound control function on the Sony Headphones Connect app. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best headphones that i ever had, they last an entire afternoon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FiorellaG, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noice canceling is amazing will recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JordiL,
      Thank you for your recommendation and we are thrilled to hear that you are satisfied with the sound quality and amazing noise canceling capability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good noise cancelation headphones!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice noise canceling headphones. The sound quality is good. As far as comfort, they're not that bad. The noise cancelation is superb! It blocks out the noise nicely.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darren, Thank you for the 5-star rating! We're really happy you're enjoying the excellent noise canceling feature and incredible sound quality of your WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for your purchase! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound wonderful. Will cancel any significant sound out for piece and quite. Sometime I forget there on my head and I’m walking around thinking it’s too quite in my house lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayy,

      That's good to hear! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Must have for the best listening experience

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bluetooth headphones are the best sounding by far. Top of the line product. Treble and bass is crystal clear and low. Noise cancelation is top notch as expected from Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CerebralOverload, We're glad that you love the noise canceling feature and sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product wortg the money and great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnc123,
      Awesome! We're glad that you are pleased with your purchase and you appreciate the quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent atrue game changer the sound quality is unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jc77ink,
      Thanks for this awesome feedback for the 5-star rating! We are delighted to hear that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. The sound quality is amazing! I highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GloryD, perfect! We're glad you love the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US