Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Demasiados buenos excelente sonido y calidad y con cancelación de ruido
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is literally awesome and 1 of 1 compared to all the heasphones in its class. Definately recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kazi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing handphones, cancels out everything around you… good for gym workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicahM! We are happy to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i have ever owned. The noise canceling is ridiculous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I hear the difference
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality materials. Easy setup and use. Excellent sound. Superb noise reduction. My frequent uses include in-flight and video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charged,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony xm5000 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset. Pricey but you get exactly what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielL,
Great! Thanks for leaving your awesome feedback. We're glad that you are satisfied with the audio quality and performance of our WH1000XM4 as well as its amazing features. It's really worth every penny! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Ana maxing investment for music lovers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp clear , for small studio envrument i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrfanRabbani, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best in class. High sound quality, and looks nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SerhiiM,
Nice! We're delighted to hear that you appreciate the sound quality and design of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Jerry L
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's also some of the best headphones every high Fidelity. Very good noise confident.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryL, amazing! We're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing sound and features, buggy connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long story short these are the best sounding wireless headphone I’ve used. However there seem to be issues connecting to my phone when the headphones first turn on The auto off feature is really great over the xm3’s however if you have the xm3s it’s the only real feature worth upgrading for
I would recommend this to a friend - Pros mentioned:Battery life
Long lasting, quality audio
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best wireless bluetooth headphones, amazing battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandonS,
That's awesome! We are thrilled to hear that you are pleased with the amazing battery life and quality of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphone to edit videos with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ste the best headphones i have used when it comrs to editing films
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Trevinchi,
That nice to hear that you were able to use our WH1000XM4 for editing films. Having such a good audio quality, amazing noise canceling capability and awesome battery life, making it the perfect headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
enjoy the serenity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Folds up nicely, super long battery life and comfortable and effective noise blocking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JRod,
That's great! We're glad to hear that you like the comfortable design, noise canceling and battery of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The BEST hands down. Especially for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alright I have owned a lot of headphones and these by far are to most technically advanced and clearest/best sounding ANC over the ear headphones I have ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTURKS, Great! We're glad that you are enjoying the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound I use them everyday and they are durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mya2,
Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Folding flat is a must for transport. Easy to use app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Iigo,
Wow! That's nice to know that you are pleased with the sound quality and you appreciate the foldable design of our WH1000XM4. We're also happy that you were able to utilized the Sony app to customize the settings of your XM4 to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great sound & lite weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use the for work and they dont bother me at all wearing them for hours like the Apple Pro Max did
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sheallyd, That's amazing! We're very pleased to hear that these headphones doesn't bother you when you use it for work and good to know you like the lightweight design for wearing them for hours. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass
Not bad but way too expensive; not what i expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these headphones a 3.5 in rating. I only got them because i kept hearing that the bass is better than the bose qc 35 but they aren't, not by a longshot. I tested it with several songs and the qc 35s sound way better. Which was disappointing because of how expensive these headphones were. Also i did not like the touch sensor or the voice control. The touching sensor is very sensitive; the slightest little bump and your music cuts off. And it took me forever to figure out how to cutoff the voice control. Everytime i sang or talked out loud the music stopped. So it isn't very user friendly if you're new to sony. Overall i returned it 2 days later and im happy i didn't get rid of my qc 35s just yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lashay,
Thank you for taking the time this write this review. We're sorry to hear that we were not able to meet your expectations with the bass sound, touch, and voice controls and headphones has been returned. The WH-1000XM4 is compatible with Sony|Headphones connect app where you can set the Equalizer which allows you to customize the sound that suits your music, change the function assignments to the touch sensors of both the left and right units and switch between enabled/disabled the automatic audio detection and set the Speak-to-Chat which helps if you have any issues while wearing the headphones. Your feedback is greatly appreciated. We hope that you will shop again Sony in the future and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great for isolating during flights. Long battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife hates flying. Got these for her on sale. She loves them, they help her with isolating and relaxing. She likes them better than her gen1 AirPod pros for that purpose. The touch/motion controls are a bit gimmicky. The sound cancelling is noticeably better than my 40 dollar (on sale) anker q30s, but for cost, even on sale, idk if it’s worth the extra $180. The Ankers get 90% of the sound that the Sonys cover. I mow the lawn and do yard work with the Ankers. They work just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeknikRush,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that these headphones are perfect for your wife's travels. We also appreciate your feedback about the touch controls and noise canceling function of the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
To have the best experience when using the touch sensor, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-subfooter_contactsupport
Regards,
-Ralph
- Pros mentioned:Sound quality
Best noise canceling headphones!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute best noise canceling headphones I have ever owned!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monstermom,
Awesome! We're delighted to hear that you found the best noise canceling headphones that perfectly matches your needs and expectations. We always strive to deliver the best quality with our products. Thanks for purchasing our WH1000XM4 and for choosing Sony! - Kris