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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12470 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 357 Showing 7,121-7,140 of 12,470 reviews
  • Rated 5 out of 5 stars

    The BEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are literally the best. 10 out of 10 recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kylie,
      Wow! Thanks for your feedback and for your recommendation! We are truly happy that you like the performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Super Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Awesome Awesome bought two! The 360 surround sound is so good! Beats were heard like never before. This was 3 dimensional a complete emersion in sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMedina, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sound is great and quality is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi resolution2021,

      Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, sound is awesome, great microphone, I used it for calls an works fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nora, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have been great! Sounds quality is awesome and am very happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewJ, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    makes going back to the noisy office tolerable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4’s have noise cancelling optimized to human voices, specifically, tenor voices of my coworkers who have endless conversations that occasionally involve…work. Comfortable, nominal amount of ear sweat (they are closed-cushion after all) and while you can’t toggle a switch for moving bluetooth between two devices like the Bose QC35’s, it will auto-switch if you pause or mute one of two devices it is bluetooth-linked to. If you connect to a laptop for WebEx a lot, I found a headphone cable on Amazon by KetDirect with a microphone built into the cord, bypassing Bluetooth. But, it isn’t included from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert, thank you for the wonderful feedback! We're thrilled you like the superb noise canceling feature, comfortable fit, and easy multipoint Bluetooth connectivity of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the money. Delivered on time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your feedback, RaynaJ! We're thrilled to hear that you're enjoying your WH-1000XM4 headphones and that they were delivered on time. It's great to know you feel they're a great value—we appreciate you choosing Sony and taking the time to share your experience. If you have any questions or need support in the future, we're always here to help.

      Thanks again for your support and choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    These are end game

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a headphones stickler. I have been through google headphones, android, jay Birds, air pods you name it. These are the only headphones I have truly loved. Nuff said.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuygeek,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved them worked perfectly for gym and runs definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, GmarieA,

      Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A game changer! I have sensory issues and these headphones really help!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Contribute2chaos Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Easy to use and the sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anna, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing and the quality of the headphones 10/10 would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvelynW,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headphone were the best I ever had, I would definitely buy another Great headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bellarina. Thank you for your feedback on your Sony headphones!. It's great to hear that you are satisfied with the quality. This motivates us to continue making great quality products. Thanks for choosing Sony!. -Milton Sony_US

  • Rated 5 out of 5 stars

    Yes, better than the apple headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my new favorite headphones. They were perfect for the plane ride across the country. I highly recommend if you are trying to drown out all noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelofSeattle,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym! Keeps noise out just as advertised!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NestorL,
      Great! It's nice to know that our WH1000XM4 performs well, keeping out the noise and letting you focus on your exercise, thanks to its noise canceling capability. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Quick take

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got theses, however the sound quality is excellent and noise canceling is amazing. Warning: setup seemed complicated, Have used so far with l pad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ekimnot, Awesome! We're glad that you're enjoying the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Qualified Best Buy customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality headphone. Noise cancellation is working more than I expected 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyB, we're glad you like our our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones , work good , sound good , and are easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jorden,
      Awesome! Thanks for your purchase and we're very happy that you are pleased with the sound quality, performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit, sound, and noise filtering are all terrific!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Arianna,
      Wow, that's perfect! We are truly delighted that you are pleased with the sound quality, fit and noise canceling capability of our WH1000XM4. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by a family member. Exceeds all expectations. Cancels out loud noise, lots of activity, and hones in on whatever you choose to listen to. Bought two. We use with IPADs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nameless,

      We're thrilled that the headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US