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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12470 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 12,470 reviews
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these headphones for almost a year now, and they are pretty awesome. They don't cancel out all noise (like on an airplane can sometimes hear what's going on around me), but for the most part they work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bhunter, Thank you for the amazing review! We're very happy to hear you're enjoying your Sony WH1000XM4. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the effect of noise canceling is not sufficient, please follow the steps on the link below:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones they work very well sound grate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB,

      Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These headphones are superb!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones are everything you ever dreamed for. I have no qualms about them. Sound quality is excellent. Noise canceling is spot-on. I feel they are worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herspirit,

      Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Ear phones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out standing great music, while working out at the gym and jogging or simply just resting out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Alvaro,

      Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations. We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    :)))

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, me personally i love them a lot and would recommend it for anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroC, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great item for use at home, on a plane, in a crowd.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnW, Awesome! We're glad to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I've ever used. The notice cancelation is amazing and the sound is nothing like my old beats. These are worth the price, you won't regret buying them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flaminghotcheetohs4, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you ever owned. Good to know you're enjoying the amazing features especially the noise canceling and overall sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We really appreciate your recommendation. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset. Comfortable and great sound. Easy use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CookieB, we're glad you love the comfort and sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    GREATNESS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the equalizer app and the quality of sound. Best headphones I have owned by far. Kinda cost a lot but who cares that worry will melt once you hear them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Art1234,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Literally changed my life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been so obsessed with fhe noise canceling, just wish i got black instead of silver .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ja1bee,
      Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you do your homework you'll find that in this price range, these have no competition. They're that good. Use them once on a plane and you'll feel like they paid for themselves.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gixxerrider,

      Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Comfy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and work great! Got these for my Father-in-law for Christmas and he loves them! He’s learned how to connect them to his TV and iPhone interchangeably with ease.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bhavesh, Thank you so much for the 5-star rating! Awesome gift! Glad to hear that the WH-1000XM4 works well and that you are happy with the comfort of the headphones! If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    No Noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that works well for me on planes and other noisy areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skypilot,
      That is awesome! We are truly delighted that you appreciate the noise canceling feature of our Sony WH1000XM4 and how great it works in blocking unwanted noise. Thank you for your purchase and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love mine! i wear mine at the gym and watching movies! one of the best headphones i’ve had!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olivia,

      You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    sony headphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphone I use them everyday love the noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tanu, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY DAUGHTER LOVES THEM. THE CANCELING OF NOISE IS GREAT.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GuadalupeR,
      That's awesome! We are delighted to hear that your daughter loves her new WH1000XM4, especially the noise canceling capability of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    My mistake.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I really can’t give you an honest review. My fault. I’m taking a trip soon and decided I had vastly overbought for my flying portion of the trip and I just couldn’t justify the expense. They are highly rated and the salesperson was great. Never even used but tried display in store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanJ, thanks for choosing and purchasing our product! Hope you'll enjoying your new Sony headphones soon! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as gift for my wife. She has loved every second she’s has worn these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cavin,

      Very nice! We're glad to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Hp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that block any outside noice. Great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Thunder10,
      That's awesome! We are truly happy that our Sony WH1000XM4 works well in blocking outside noise but still lets you enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift. Preferred Sony over the others due to feedback from friends. Sound quality is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US