Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good for long flights.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for long flights. Noise cancelling excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EugeneC,
That's awesome! We are very happy that you were able to use your WH1000XM4 for your travel and appreciate the noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco
Best headphones for the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down on the market with clear audio and bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juan,
Great! Thank you so much for your time writing this review. We are truly happy to hear that you are satisfied with the audio and bass quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones it helps canceling noise when I have to concentrate!
I would recommend this to a friendAwesome Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have awesome clarity and if i want to have no disturbances i can with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherB, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Tetcommutermom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when listening to music and noise canceling is awesome with little kids and working from home but it is very frustrating to use on phone and conference calls I’m constantly being told I can’t be heard. I’ve adjusted the settings with only a little improvement. The only way to get good mic sound is you have to use the cord plugged into the headphones and your phone or computer which defeated the purpose when needing a wireless connection. For the price the mic should work better when on a wireless connection. My $28 wireless headphones work better for calls than this one. So don’t buy for phone calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Telecommutermom, Thank you for the feedback on your experience with your WH-1000XM4. We're thrilled to hear you're enjoying the great sound quality and industry-leading noise cancelation. For call quality issues, please make sure that the firmware is up to date. Also, please follow the troubleshooting steps below to resolve this issue:
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Audio Excellence
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones I ever owned. ANC is great. Have the ability to connect to two devices. Great Bluetooth connection range. Amazing sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jquest, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very recommended, the sounds is so nice jejejejejeje
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorG,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Great product, sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Fit a little loose on head. Tried adjusting but couldnt get it just right. Sound is great, cancelation good. I would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelO, Thank you so much for taking the time to leave us a review of your WH1000XM4! We're very happy to hear you like the great sound quality and excellent noise cancellation of your new Sony headphones. To ensure a tight fit, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it fits and the sound quality as well. Excited to try out the noise cancelling calibration on a flight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simple, Thank you for the excellent review! We're glad you love the comfortable fit and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good Good noise canceling good sound quality and even though they released a couple years ago they still hold up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR, We are glad that you like the sound quality and noise canceling feature of your new WH1000XM4 wireless headphones. Thank you for your purchase. Enjoy! Vincent
Noise cancellation superb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is superb transferring to device to voice is kind of glitchy sometimes but it's really cool most of the time it works in the sound of the noise cancellation is awesome I can finally watch TV and not have my daughters tablet in the background playing cartoons and doesn't bother me
I would recommend this to a friendGreat noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose. I had a pair of Bose noise canceling headphones and bought these and they clearly outclass the Bose in the noise canceling classification.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiogenuis, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones, quality and sound are superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, Perfect! We're so glad to hear you like excellent quality and superb sound this unit delivers. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Excellent investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I’ve always used Bose so I was bit skeptical about switching to Sony. But I don’t regret my decision at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones, Awesome! We're pleased you've upgraded to your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, I got them as a gift for my father as his earbuds kept falling out during workouts. These were a very much needed upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTXTitanic, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Great headphones and comfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them, much more than his previous Beats. Fits better on ears and the Beats became uncomfortable after wearing for a period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBirdinSC,
Awesome! We're glad your son loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great Sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is second to none. Would not recommend for a gaming headset, as the microphone does not have great voice pickup. If you're wanting the best sound you can get, look no further. The app makes these really easy to use, and you can really dial in the perfect sound for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bummedbro,
We're glad that you like the sound quality and app functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
Fabulous headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, would definitely recommend to freinds and family :)
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, Jared!
We are truly happy to hear your satisfaction with the amazing performance of our WH-1000XM4. We greatly appreciate your recommendation!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Love these headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I told my friend to buy these headphones because I bought mine back in 2019-2020 and never looked back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Edward,
Thank you for sharing your wonderful experience with the WH-1000XM4 headphones! We’re delighted to hear that you’ve enjoyed them since your purchase in 2019-2020. Your recommendation to your friend means a lot to us. We hope you enjoy your new headphones! Thank you for being a valued member of the Sony family.
Thank you for choosing Sony.
Best regards,
-Fred
Work great, connect to both tv and phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I need to read the technicals to understand touch functions. Connected seamlessly to the television. Allows connection to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FLPeach, You definitely made the right choice with these headphones. We're so delighted to hear that you like the outstanding sound quality, Multipoint feature, and overall performance of the Headphones. We have valuable information and instructional videos available to help you navigate the Touch Sensor Control Panel on the WH-1000XM4 headphones. You can find everything you need by following this link: https://www.sony.com/electronics/support/articles/00204192. Thank you for choosing Sony! -Jess