Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, and noise canceling. For the price I wish the build quality was better, but it’s still pretty solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, DanteB! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones that are comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brimmy,
Perfect! It's nice to know that you are comfortably using our WH1000XM4 and find it eady to use. Enjoy and Thank you for choosing Sony! - Marco
These are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I really love them you should get some as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndraeF,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH1000XM4 headphones! Your enthusiasm means a lot to us, and we're grateful you took the time to share your positive experience. Knowing that our product brings you joy inspires us to keep delivering quality and innovation. Thank you for recommending them to others!
Best regards,
-Fred
Decent but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Given that I bought these on sale and feel that they were still overpriced for what I got? These are massively overpriced. Semi-decent noise control, but not very effective. The noise cancelling is unequal between the right and left side, which makes it feel like one of my ears is plugged up somehow. The app is useful only in that I could tell it to stop switching to ambient sound every time I stood up- that was obnoxious. So, okay but far too pricey at full price for what I received. Skullcandy was far better imo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emgo2,
Thanks for reaching out and sharing your feedback about your WH-1000XM4 headphones. We're truly sorry to hear that they haven't lived up to your expectations. We can certainly understand your frustration.
We take customer feedback seriously and what you've described, particularly the imbalance in noise canceling between the right and left earcups, is something we'd like to help you with. That definitely isn't the experience we want for our customers.
A good first step to address that uneven noise canceling is to try the "NC Optimizer" function in the Sony | Sound Connect app. It's designed to optimize the noise canceling based on your head shape, hairstyle and even whether you're wearing glasses. Just put the headphones on, open the app, and look for the 'NC Optimizer' option. It should only take a minute or two to run.
If that doesn't solve it, sometimes a quick reset can help with these kinds of issues. To reset your WH-1000XM4 headphones, please follow the instructions on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If you've tried both of those steps and you're still experiencing the issue, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany
Great headsets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It been good headphone just mic it benn up and down
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonTruco,
We’re sorry to hear about the inconsistent microphone performance. To improve this, please ensure your firmware is updated in the Sony | Headphones Connect app and try unpairing and re-pairing the device to refresh the connection.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent headphones I love them I highly recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelRodriguez,
Awesome! Thank you for your recommendation and we are very happy to hear your satisfaction on the performance of our WH1000XM4. You can now listen to your favorite music without any distractions. Enjoy! Thanks for choosing Sony! - Marco
- Cons mentioned:Touch controls
Only slightly better than xm3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slight changes over the xm3. Better ear cup cushioning, BT 5.0, ability to connect to 2 devices. If you are debating between xm3 and xm4, go xm3. Cheaper, on par sound quality and touch controls react a little better. Either pair you can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blasian, We're very grateful for this positive feedback! We're glad you like comfortable earcup cushions, multipoint device pairing, excellent sound quality, and the newest features of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones they work very well sound grate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB,
Amazing! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very Good headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 5 months using these Sony headphones. The sounds quality is really good and very comfortable to wear. I mostly use it for my zoom meetings for work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil,
Great! We're glad that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best noise cancellation headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headphones. The noise-canceling feature of the headphones works great. The price was competitive with Amazon. I bought it with ease from the curbside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahmoud,
Awesome! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I like it…………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ZafarZ,
Perfect! We are very delighted that you like our Sony WH1000XM4 headphone. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Thank you Sony !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First noise cancelling headphones I bought I wa amazed and I’m sure most out there will too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i ever bought. I can see why everyone is raving about these headphones. The 360 subscription is worth it. You feel like you are in a concert hall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Closetgeek,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
The best out there !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good !! The battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinG, perfect! We are truly delighted to know about your satisfaction with the long-lasting battery life and amazing performance of your WH-1000XM4. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
EQ on app improves sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality if you download app and use EQ Reddit will have some good EQ settings to try
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaCrispy,
Great! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headsets from Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale. Needed good headsets to use for practice and these did not disappoint. Incredible sound and build quality. The noise canceling is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi thejuice, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the superb sound quality, excellent built quality, and industry-leading noise cancelation of your new Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Overall = Excellent Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones, has a decent app where you can personalize the audio. Overall it is a great headphones to have especially with the noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander, Awesome! Good to hear that you are happy with the sound of the WH-1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Bass, Sound quality
Excellent Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a nice pair of headphones that are noise canceling and has a nice bass to them. These headphones more than exceeded my expectations. They also pair well with two devices at the same time. This is my first time trying Sony's headphones and I'm looking forward to trying their future releases.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi electricfanatic,
You made the right choice! We're glad that you like the noise canceling, sound quality, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nothing better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They out rank all headphones. But i am in the sun heat makes the band loose. Making them loose clamping grip. But they are number one on sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DONN, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better then apple headphones. I enjoy listening to my music while hearing it in the best quality. The sounds is beautiful. Sometimes it does make errors and sound goes weird but overall I enjoy these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sylvia, we're glad that you are enjoying your music with your new headphones. For sound quality issues, please follow the steps on the Help Guide and ensure the software is updated.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin