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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12471 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 372 Showing 7,421-7,440 of 12,471 reviews
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great Bluetooth range and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJMatBB,
      That's awesome! Reading your honest review makes us happy. We're glad that you appreciate the sound quality, Bluetooth range and ease to use of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect for Office and Gym

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are perfect! incredibly soundproof, have a feature so that when you’re walking it knows and it allows some ambient noise. perfect for office and gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikaelaB, We're delighted to hear that you find your WH-1000XM4 headphones perfect for both the office and the gym! Sony crafted these headphones with industry-leading noise cancellation to provide you with an immersive sound experience. The adaptive sound control feature, which allows ambient noise while you’re on the move, is indeed a fantastic addition for both safety and awareness. We're thrilled that you're enjoying their soundproof quality and versatility. Thank you for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolute best over the ear headphones. I air travel frequently and will not be caught without these for a long trip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, Dell! We are really thrilled to hear you are happy and satisfied with the superb performance of the WH-1000XM4. We are also delighted that you are having an enjoyable travelling experience with these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for music and online gaming and they are phenomenal. I can hear an enemy around the corner and pinpoint the exact location by sound. Astonishing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izzy, That's great! Good to know you're having a great time using these headphones especially for immersive gaming experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Only slightly better than xm3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slight changes over the xm3. Better ear cup cushioning, BT 5.0, ability to connect to 2 devices. If you are debating between xm3 and xm4, go xm3. Cheaper, on par sound quality and touch controls react a little better. Either pair you can't go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blasian, We're very grateful for this positive feedback! We're glad you like comfortable earcup cushions, multipoint device pairing, excellent sound quality, and the newest features of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones, love the connection, ANC, and range. Be sure to get a longer USB-C charging cable!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GetHitNerd, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve ever gotten myself

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luna,

      Fantastic! You've definitely made a great choice! We are thrilled to know that you're well-pleased with the amazing performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    husband loves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got these for my husband and he loves them! high quality sound and freedom of movement - no hearing the cord bang against things. let's him work in peace and zone out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cami367,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound quality and comfort.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marlon, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying the comfortable fit and great sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot so it was a must have when in airplanes. I previously had beats but found these much more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marlon, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i wanted perfect sound and great noice canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShelbyDee,
      That's good to hear! We're glad that you found the right headphone and that is our Sony WH1000XM4. We are truly delighted that you are pleased with the audio quality and noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Superior sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these to replace a broken set of M3’s. The 4’s are better. Have newer features but still have the same impeccable sound you expect with the WH1000 Sony headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mgamom,

      We're glad that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and even better noise reduction. Couldn’t believe how quiet it was with active noise reduction on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Collin,

      Great! We're really glad to hear you're happy and satisfied with the features, excellent noise canceling feature, amazing sound quality, and overall performance of our WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Pure Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I've tried. They have great, pure sound quality. They connect to my device so quick. I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lexie,

      Perfect! We're glad that you like the sound quality and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a month now and there's just one problem, everything else sounds like crap. These things are amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HighZee,

      You made the right choice! We're glad that you are enjoying the sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones for on the go...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best travel and on the go headphones in the market with noise cancelling. Best Buy is the best place to purchase these headphones. Very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie, Awesome! We're really glad to hear you're happy and satisfied with the amazing sound quality and noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing such an excellent shopping experience and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony has excellent products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and good battery!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarbaraP, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    NALINS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headphone very much. It cancels all the outside sound. I find difficultto use its all the features. Overall a great headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nalins, Fantastic! We're very pleased to hear you're enjoying the industry-leading noise cancellation of your new headphones. We appreciate your feedback about the difficulty you're having with all the features. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best value wireless headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been a BOSE fan for over-the-ear headphones for over 10 years now, but I have to admit the SONY-WH-1000XM4 are the best pair of headphones I have ever owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Traveller, thank you so much for the 5-stars rating and feedback! We are pleased to hear you are happy and satisfied with the incredible sound quality of our new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sweet home Ala-headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesus these headphones have amazing sound. Personally the noise cancelling hurts my head fr9m the tone, but they perform well enough to not need it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rasp,

      Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad you love the exceptional sound quality of your headphones. Your feedback is greatly appreciated. We recommend using the headphones consistent with instructions in the accompanying product manual. For notes on wearing headphones for a long period of time, please refer to the product manual: https://www.sony.com/electronics/support/res/manuals/5013/7a1c732322d3c78eb55467c8e16d369c/50137291M.pdf.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US