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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12471 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 375 Showing 7,481-7,500 of 12,471 reviews
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and the noise canceling is really good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alexander,
      Awesome! It's like we hit the spot for the right headphone! We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing ANC and Sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First over ear headphones I've purchased. They sound amazing, great noise cancelling, love it for plane rides or just to zone out. No complaints at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peter, We're glad to hear that you appreciate the sound and ANC feature of this WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Wife loves em!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biught these for my wife and she loves everything about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EAnt,

      Thank you for choosing Sony!

      We are delighted to hear that your wife is thoroughly enjoying her WH-1000XM4 headphones! It's fantastic to know that they have made such a positive impression. Thank you for sharing her enthusiastic feedback!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Solid headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed these for a couple months. Sounds is very crisp. Nothing too too crazy but I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GabeG,
      Great! We're glad that you enjoyed listening to your favorite music with our WH1000XM4. It's nice to hear that you are pleased with the crisp sound quality of our XM4. Your recommendation is highly appreciated and thank you for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is as advertised. They are nice and comfortable, and the feature work well. Took them on a long flight and loved them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JWLT,
      Awesome! We're glad your new headphones suits your needs and expectations. Nice to hear you are enjoying the comfortable and great features of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are simply the best!!!! The noise cancellation is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelO,

      You made the right choice! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale. Best sounding head phones. If you want a budget one. Try the sound core q45 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Picafresa,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Purchased for my daughter and she LOVES them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Emstng,
      Perfect! That's nice to hear that your daughter loves her new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. She can enjoy listening to her favorite music without any distractions. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. They have great sound and the noise canceling is awesome. The blue color looks really good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dp397. Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Top tier headphones!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I promise you that these headphones are worth every penny and then some. The audio quality is exceptional!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied,

      We appreciate the positive feedback regarding the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and enjoy your headphones!

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    For cell phones only. Do not buy for desktop.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Youd think a 300 dollar headset would work good with pc it doesnt. All of the audio sounds like trash when you use it on the desktop. Its only redemption is the quality of audio difference is so drastically good when using on cell phones only. The app is crazy hard to use as well. The headset has a hidden touch sense button on the right side of the headset that is easily touched to activate its function which puts the headset into call mode... the only way to disable the hidden touch button is to use the app and program it to be disabled. The wireless range isnt that good either you can about 15 feet before the signal starts cutting out on Bluetooth which is a shorter distance then a ps4 controller which has an average range of 25 feet. Also made by sony. The battery life is solid tho so if you want a long lasting headset this is the one. You can go like 16 to 20 hours on a single charge sometimes longer depending on use. I am severely disappointed in this purchase since i only wanted a new headset to use for my desktop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Everything you excepted

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and noise cancellation. Only down fall I have is the size of the ear piece because I have big ears and they get fatigued after a few hours of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xnv1,

      We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about the comfort of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage. Hope this helps.

      Thanks for your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    the best headphone to exist

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simply the best pair of over the ear headphone I have gotten in my life absolutely love the app and the interaction. also used them with my ps5 and they are golden

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relaxing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter with piercings can’t use in-ear buds/pods. These are phenomenal. Sound quality blows the mind. Wish we didn’t have to download a new app to control them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sweeTwilly1969,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the app support is greatly appreciated. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    xm4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great pair of headphone good and light build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,
      Nice! We're glad that you are pleased with the performance and quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Long standing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted two years and still Going strong! Good quality sound & durable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lone. Great! We're very pleased to hear that your Sony WH1000XM4 have provided a reliable performance for two years and still going strong. And good to know you appreciate the excellent sound quality and durability of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Pk review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound i loved this headphones 10 of 10 thanks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monique21, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very liked , good price, good sound , I’m recommend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IdaniaG, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony XM4s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in excellent condition. Employee came to my car and delivered it. He was very nice and helpful when I asked about the return period.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlonsoC, We're pleased to hear they arrived in excellent condition and that your experience with the delivery was so positive. Glad to know you like everything about your new WH1000XM4 Headphones. Thank you for sharing such an excellent shopping experience! -Jess Sony_US

  • Rated 5 out of 5 stars

    Greay headphones, best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, the quality's great and I love the design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eileen,

      Amazing! We're glad that you are enjoying the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US