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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12473 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 12,473 reviews
  • Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I would say better than Bose best nosie cancelling feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HitenS, Amazing! We're very pleased to hear you appreciate the top notch noise cancelling feature of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones I prefer these over all the other ones this year Sony continues to make a quality product you won’t be disappointed with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, You've made an excellent choice! We're very happy you're enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones are great for leisure but working out is a bit questionable because the lightest touch of the sides of the headphones causes songs to pause and the “siri” to turn on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noah, Thank you for your feedback on the WH-1000XM4 headphones. We are delighted to hear that you find them great for leisure. We understand your concern regarding the touch sensitivity during workouts. We appreciate your input and will take it into consideration for future improvements. In the meantime, we recommend adjusting the touch sensor settings through the Sony Headphones Connect app (Sound Connect app) to better suit your needs during workouts. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for school and honestly it’s so good at blocking out unwanted voices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple, Thank you for this amazing review of your WH-1000XM4. We're glad to hear you love your WH-1000XM4 and you like its exceptional noise cancellation. Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Quality headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality build quality is good to the touch sensitive is a little too sensitive for my liking I accidentally hang up on people all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewB, We are glad that you like the build quality of your Sony wireless Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing sound and superb noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony continues to prove that their flagship headphones are the best in the market. Amazing sound and amazing noise cancellation. My WFH savior!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taha, thank you for the awesome review! We're very happy to hear you're enjoying the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones completely drown out ambient noise - I sometimes wear them without listening to music just for the peace and quiet. Very good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralph,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Buy!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the best noise canceling headphones I've ever purchased!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EstherC, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound and feel great! They can be a little tiring to use for long periods of time. I prefer velour ear cups over faux leather.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krise, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As everyone is saying these are the best. With the app customization it let's you fine tune the eq to match your taste. No ghosting over Bluetooth which is a major plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickO, Wow! We're happy to hear that you found the perfect headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great NC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are still my favorite NC OTE headphones. I have used these for a couple of years and they have been holding up great. (I only use it indoors so take that with a grain of salt) I definitely don't get the discomfort I normally do with other over the ear phones during prolonged use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ardbeg13, Thank you for the fantastic review! We're very happy to hear you like the comfortable fit and great noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony you nailed it with these!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade!!! I love music and like to listen on the go! So for me a great pair of headphones are essential!!! And these are awesome and then some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QualityBuy, Excellent! We're pleased to hear that you are enjoying your music with your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best Headphones out there!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still the best headphones out there. I just replaced my previous ones (4 years old) with these and I am still amazed at the quality! Would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lovelorn3,
      Thank you for an amazing review and recommendations! We greatly appreciate how you are enjoying your new headphones. This is a great choice of an upgrade. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Sound quality 8/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. Sony headphones app. Equalizer can help tune the sound output. 2. ANC is good. 3. USB - C and carrying case is a plus. Cons: 1. Sound stage could improve. 2. Because it sounds boomy, mid range frequency (vocal) struggles to keep up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneAddict, we're glad you like the noise canceling feature, equalizer, and usb type C of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Impressive Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Better than Apple AirPods Max!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanV, great! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Impressive as always

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats sony headphones! Upgraded to these because they are wireless Wore my last set to death yet the sound quality is still awesome. Will use as backup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi macski,

      We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. The sound has a great quality and it is very easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeysonF, we're glad you like the ease of use and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Banging

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the headphones ive had. Have three pairs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhonny,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Just buy it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound and noice cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and noise cancelling abilities are great! It was a gift for my husband and he loves them. Super happy with our purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Egonz, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay Sony_US