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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12261 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 12,261 reviews
  • Rated 5 out of 5 stars

    I can't believe how powerful they are

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. They fit wonderfully over the ear and are very comfortable to wear for hours at a time. The noise canceling technology is powerful it really turns off all the noise great for a noisy office. And of course the Sony musical speakers are top notch. It has features to change the volume and it has a feature to turn off the sound when you talk which you can turn off and on. Bluetooth pairing is very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ropidawn, Thank you for the positive review! We're so pleased to hear you like the comfortable fit, excellent noise canceling, top-notch sound, quick attention mode, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I’ve always had a problem with earbuds staying in my ears or giving me headaches so I decided to buy over the ear headphones. It was an awesome decision, these are so comfortable and the noise cancellation helps a lot when traveling. The sound quality is great but didn’t blow me out of the water. Still great though! Lots of customization in the app. Also, the battery life is outstanding; I was truly impressed. I traveled to the airport and used them on the plane twice in a row and the charge was still at ~90% which I thought was crazy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anna,

      That's very nice to hear! We're glad that you're enjoying the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones! The sound coming out of the headphones is amazing. You can hear every note and symbol. The bass is Perfect. And they are comfortable to wear for long periods of time. The battery life is excellent as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buddylu, Great! Thanks for the positive feedback. We're truly glad that these headphones clear instruments and exceptional sound quality. Good to know you're enjoying everything about your WH-1000XM4, especially the excellent battery life and amazing comfort for long periods of time. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 – Still a Solid Choice, Boss!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrey yaar, if you’re looking for headphones that make the whole world go silent, these Sony WH-1000XM4 are still rocking it! Even after all these years, they’re like that evergreen Bollywood classic—never goes out of style. Noise Cancellation: Simply next level, bhai! Whether you’re on a flight , stuck in Chennai traffic , or chilling at home with kids shouting, these headphones will make you feel like you’re in Himalayas. Sound Quality: Bass is punchy, mids are clear, highs are smooth—perfect for your Arijit Singh playlist or even some EDM beats. Audiophiles might complain a little, but for most of us, it’s paisa vasool! Plus LDAC support for high-res audio—wah, kya baat hai! Battery Life: Solid, boss! 30 hours with ANC on, and if you’re in a hurry, just 10 minutes charge gives you 5 hours playback. Fast charging FTW! Smart features like Speak-to-Chat and multipoint pairing make life easy—switch between phone and laptop like a pro. Comfort & Design: Super comfy for long sessions lightweight, and foldable. Downsides? No water resistance and thoda bulky for small bags. Also, no aptX support—par chalta hai. Pros: Killer ANC Great sound Long battery life Smart features Cons: Bulky No water resistance No aptX Bottom line: If you want top-class noise cancellation, solid sound, and smart features without burning a hole in your pocket, WH-1000XM4 is still a hero! Should I make this even more desi with Hinglish phrases and Bollywood references, or turn it into a fun Instagram caption with hashtags?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SVKanna,

      It is truly wonderful to know that you consider the Sony WH-1000XM4 headphones to be an evergreen classic that is still rocking it! We are thrilled to hear that you find the noise cancellation to be "next level," effectively making the whole world go silent. We are also pleased that you enjoy the punchy bass and clear sound quality, confirming that the headphones deliver on performance and value. Thank you for your highly detailed and positive feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best Headphones in the Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is unbeatable in this headphone ,very light weight and its so comfortable in ears. very good for long hours listening. This is one of the best headphone I have tried so far recently. If you are in a market for a good headphone then this is the one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rajesh,

      Great! We're thrilled that you like the sound quality, weight, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially thinking of buying a similar pair from different brand but thankfully was able to try these on and they were far more comfortable. No issues wearing them for a few hours in a row. The soft touch 'buttons' are a little weird to get used to (for changing song/volume etc) but easy to figure out. Sound quality is great and the app is helpful to adjust noise cancelling effects or change the auto settings. I've had them for a month and haven't had to re-charge...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Marleigh,
      Thank you for purchasing our Sony WH1000XM4. You made the right choice in getting this one over other brand because you will definitely enjoy this. Listen to your favorite music without distractions, thanks to the superb noise canceling capability of our XM4, awesome sound quality and amazing battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I love my headphones and I don't go anywhere with

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones. They are very comfortable and I can leave them on for hours with out any pain, I have even fallen asleep with them on before. They have an amazing battery life with me only needing to change them every 2 to 3 days. And they sound amazing like when I got these I got a hole new world of music. I also don't do good in loud places and these helped so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillH,

      Amazing! We're thrilled that you like the comfort, battery life, and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Sony XM4

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones overall. Sound quality was good. I wish they got a little louder. Very comfortable and compact.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamH,

      Thank you for the great feedback on the WH-1000XM4 headphones! We're happy to hear you find them comfortable and compact. We appreciate your comment about the volume and will pass it along to our team. Sometimes, the volume can be limited by the connected device, so it's worth checking those settings as well.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    No buyer’s remorse whatsoever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d been on the fence about getting this model of headphone for awhile, wondering if other models like the Apple AirPods Max and the newer Sony WH-1000XM5 would be better purchases for the extra cash or if I should get earbuds because I wear glasses. Well the price came down to a point where it was comparable to highly rated earbuds like the Apple AirPods Pro 2 and the Sony WF-1000XM5, and almost half the price of the Apple AirPods Max so I decided to treat myself. And boy am I glad I did! The sound quality is really good (especially if you use the Sony App EQ settings found in a review for the XM4 on www.headphones.com), the noise cancellation is spectacular. Transparency mode is apparently not as lifelike as Apple’s AirPod products, but that was no big deal for me. I like how you can adjust the transparency levels to your own tastes and environment. The comfort level is great, though people who wear glasses may find themselves making occasional readjustments depending on how long they wear them. These are such a good product that I find myself not caring a bit if other, more expensive headphones sound a bit better or have better NC or better transparency, etc. what these are now is an absolute bargain for those looking for an overall package of good sound, great features and comfort. I may have to get another pair for my wife later this year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RMK1982, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    So good, but not perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best office headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect work/productivity headphones. Great sound and microphone quality. Excellent background rejection on the mic and excellent noise cancellation. They fit well, do not squeeze hard, and work with glasses wearers. I have had mine for close to 3 years now and use them for music and work calls daily. Battery and pads are still in great condition. 100% worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Comfortable Headphones with Great Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of wireless noise canceling headphones. I bought these to replace an older pair of Sony mdr-xb950n1 cans. So far I am enjoying the upgraded features, improved comfort, and sound quality. For certain types of music I do miss the extra bass punch of the older pair, but the sound is much improved overall, as is the build quality. I love that the music pauses automatically when the headphones are removed and resumes when put back on. The noise cancelling and hear-through features are also quite nice. One of the only issues I have is with the lack of physical sound level buttons. The touch swipe feature is quite finicky and makes for a frustrating experience at times. Other than a wish for more physical buttons, I really have no complaints about this solid pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suzc.

      Thanks for sharing your 5-star review of these amazing headphones. We're glad that you are happy with the upgraded features. Your feedback about the touch sensor and having physical buttons is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones. You may also find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      Hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I chose over Apple AirPods Max and Bose QC 45

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use with a MacBook Pro for casual streaming, YouTube, etc. I also use them with an iPhone13 Pro when in a room with others whom I don't want to disturb. I seriously considered the Apple Airpods Max and the Bose QC 45 as well researching many reviews and opinions. I relied heavily on the advice of my techie son who is big into HD audio (keeps his music in DSD files when possible) and is also a well headset experienced major airline pilot. While the Air Pods Max have a few trivial Apple interoperability features, the price was hugely higher. The Bose were a bit behind in features and sound reviews. These Sony's scored best on sound quality, and while I was making the choice, these Sonys went on sale - decision quickly finalized. I was worried about switching them from device to device but it's easy and quickly learned. As I studied them more, I am now using them in the mode where they are connected to both devices so I don't need to switch them. I can only listen to one device at a time, first come first heard, but that is pretty functional if you think about it. BestBuy was out of black in the store, and I am glad. All other headsets I've owned were black or gray, and I just love the blue. The battery life is fine, and USB-C charging is great. They work fine with Siri, btw. This is a minor complaint, but I would prefer that The Speak-To-Chat "time until the mode closes" choices include an ultra-short option, perhaps 5 or 7.5 seconds. I don't remember my Magnolia sales advisor's name (Austin, TX Arboretum), but he was very knowledgable. Thank you BestBuy and Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jdvoracek, Excellent choice! Glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i work in a very loud factory. the noise cancelling feature is awesome! i can accept phone calls, start and stop conversations with voice recognition feature. alexis. long battery life and comfortable to wear. pricey but well worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi peace,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-1000XM4 headphones for a while now, and honestly, they’ve completely changed how I listen to music. The noise cancellation is so good it feels like I’m in my own little world, and the sound quality is rich and detailed, everything just sounds better. I love how comfortable they are, even during long work sessions, and the smart features like auto-pause when I take them off make them feel almost futuristic. They’ve become one of my favorite everyday gadgets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review of the Sony WH-1000XM4,MiguelM! We're thrilled to hear that the noise cancellation and sound quality have enhanced your music listening experience. It's also great to know that you find them comfortable for long sessions and appreciate the smart features like auto-pause. Your feedback is greatly valued and we are glad our product has met your needs. If you have any further comments or suggestions, please feel free to let us know.
      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Sony are the new king of headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from the XM3's (which I've owned for two years) and these 4's are superior in every fashion. The noise cancelling is significantly improved, the bass is still the best of any headphones manufacturer (that's right, I said it, come at me Beats and JBL), as well as a noticeable loss of weight. Now the only two drawbacks seem to be the battery life, and the speak to chat can still use some work. The only reason the former is even a negative is that my XM3's seem to have had a longer life, but I feel that the loss of weight may have something to do with that. But with all that being said, before I go on a ramble like Grandpa Simpson, these (in my opinion) also beat Bose in every category that matters, even if it's by the smallest of margins.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatskillCowboy,

      Great! We're glad that you like the noise canceling function, sound quality, and weight of headphones. Your feedback about the battery life and Speak-to-Chat function is greatly appreciated.

      Battery life may vary depending on the settings and conditions of use. Please refer to this link for more information:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html

      For more information about the Speak-to-Chat function, you may refer to this link:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Not loud enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like to listen to music loud and with thunderous bass this isn't gona be for you. Otherwise it's a good set of headphones. Noise Cancelling is pretty decent as well as battery life & range. They are lightweight for their size and pretty comfortable. if you plan on laying down in bed and falling asleep with headphones on, you'll find these to be uncomfortable in this specific situation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBNorcalReview,

      We're glad that you like the amazing features of the headphones particularly their comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the volume of the headphones is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs. To improve its volume, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.

      Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. Comfortable. Excellent noise cancellation. Nice battery life. More customization and tuning that you don’t get with the Bose QC series via the Sony app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thank you for the 5-star rating! We're glad you like the comfortable fit, excellent noise cancellation, long battery life, and tons of customization using the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 2 out of 5 stars

    I really wanted to keep these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have many great features. They are very comfortable to wear. They are lightweight. Noise cancellation is very good, but without music playing there is an audible hissing sound from the noise cancellation. The app is great to work with, and connection and setup were a breeze thanks to the consumer friendly app. The app can take into account that you are even wearing glasses when setting up. Doing a wireless firmware update was very quick.There are many choices to choose from with the EQ feature. But the audio quality was not there for me, which was a big surprise given how many customers rate it very highly, and given high ratings from influencer reviews. The instant I started listening to music, I knew something did not sound right. They have a good amount of bass, but it sounds muddy to me, and middle and high tones lacked definition. Instrument separation and clarity was also sub par. I subscribe to Amazon HD music which allows for the highest quality streaming experience. I also tried listening with the cord attached, and many different equalizer settings, but the audio did not improve. In some sense the sound was actually irritating to listen to because of this. I have listened to the Bose 700NC and my old headphones were the BOSE QC 15 wired version, which I compared and thought had much better audio quality and clarity. Maybe these headphones were defective, but in any case I decided not to pursue it and returned them. Given all the other very positive features, I really wanted these to work out.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi g2345, we're glad that you like the comfort and the consumer-friendly app of the headphones. It's unfortunate the sound quality didn't live up to your expectations. The hissing sound is also not what these headphones normally produce. Updating the software of the headphones might have improved its performance and changed your experience. We hope you also tried the equalizer function of the Sony Headphones Connect app to improve the sound quality. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Pretty great headphones, just not too durable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Great audio quality (for bluetooth). If you have an LDAC-supported device, even better - Noise cancelling is pretty good, and lots of options. Same with EQ - It feels comfortable on my ears. I also tried Bose QC, but these feel larger and fit better - Battery life is great. I have forgotten to charge it overnight while listening to music most of the day with noise cancelling, and it has lasted two days Mixed: - Support app is fairly cool? But kinda annoying that you need a mobile app to change settings - Gestures for media control are kinda cool, but you run the risk of mis-inputing Cons: - Build (maybe just personally). See below - With LDAC, you can only pair with one device (although I seem to be able to pair two with a DAC just fine?) This is actually my second pair of these, because the first ones stopped working, and I've noticed already that some features (namely, pause when disconnecting) stopped working.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user,

      Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. For disconnecting issue, we recommend updating the software of your headphones using Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130

      If you need further assistance, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US