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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12474 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 386 Showing 7,701-7,720 of 12,474 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!! Work great and have amazing sound quality!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    These Really Work Well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work extremely well. I have used them on several extended flights to listen to music or watch movies while in the airplane. It really does reduce the airplane noise while providing a great listening experience. They are even comfortable over extended use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ezzy11, Thank you for the amazing review! We're glad you're enjoying the comfortable fit and excellent sound quality. And good to know it works great for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great sound and noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality! Love the noise canceling feature! I can use my backpack leaf blower and hear my music good. Easy to connect to different devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emily,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I’ve been keeping my eye on these for a while and they don’t disappoint with sound or quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amazing! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other headphones can compare ever. I recommend to 1000 people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldA, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones by Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are the best headphones I ever try, I notice how well build and think they are just looking them, they're awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACBO, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great consumer-level headphones. The excellent noise canceling and sound these headphones offer is something not many other headphones come close to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoomerW12,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for blocking out unwanted noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyG, great! We're glad you like the noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones - Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used them extensively yet. Bought for long plane trip coming up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NancyA,

      Thank you for choosing Sony!

      We truly appreciate your kind words! The WH-1000XM4 headphones are an excellent choice for long journeys. With their exceptional noise cancellation and comfortable design, they’re perfect for making your travel experience more enjoyable. We hope you enjoy your trip and the amazing sound quality these headphones provide!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Can't even hear the construction upstairs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roommate is doing construction upstairs including replacing the drywall and floors, and this makes it all go away so I can focus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OlderTechology,

      Great! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have completely exceeded my expectations and I would purchase them again. They are amazing at blocking peripheral noise and sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      We're thrilled that these headphones have exceeded your expectations. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Definitely worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth with a strong touch of base. Great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CaseyF,
      Perfect! We are very happy to hear that you are pleased with the over-all quality of our Sony WH1000XM4 Headphone. Enjoy listening to your favorite content and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Superb sound and comfort.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noice canceling excellent. Turn the power on the headphones conveniently connects up to two devices automatically. The battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorenzo, Amazing! We're glad that you are loving the noise canceling and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony does it again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features at an awesome price (especially when on sale). The ANC and sound quality are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sneezer, Excellent! Good to hear you like the industry-leading noise cancellation, great sound quality, and cool new features of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair list my first one Great quality live them especially using @ gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dishwasher,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than bose. I have been using it for 2 months It connects to two devices at the same time. Noise cancelation is a big plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raaj, We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good sound but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones replacing my old ones. There are minor issues in their usage. First I kept getting beeps in it and had to research what it is, and how to shut it off. The biggest issue is I cannot get it to work by default with my iPhone calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jarhead, We value your feedback on the WH-1000XM4 Wireless Noise-Canceling Headphones! We apologize for the inconvenience. Depending on how you wear the headset, the noise-canceling effect may vary, or a beeping sound (howling) may occur. In these cases, take off the headset and put it on again. Don't cover the microphones. The noise-canceling function or the Ambient Sound Mode may not work optimally, or a beeping sound (howling) may occur. In these cases, take your hands off the headset microphones. A warning beep sounds and the color of the operating indicator (blue) becomes red. If you hear the voice guidance say, “Low battery, please recharge headset”, charge the headset as soon as possible.

      When the battery becomes completely empty, a warning beep sounds, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.

      To turn off the WH1000XM4, Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. You can also turn off the headset with the “Sony | Headphones Connect” app.

      For more details, please check the help guide:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754728.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used X2 for since they relesed until I brought these pairs. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Millennialkid, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever sound great so happy best buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GustavoM, We are glad that you now have an awesome pair of headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Expensive but great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the WH-1000XM3 as well, and the difference is noticeable Incredible thing these headphones. I couldnt be happier

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cdc690, We really appreciate you being a loyal customer and helping to share the word about us. Thanks for choosing Sony! Jay Sony_US