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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12474 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 393 Showing 7,841-7,860 of 12,474 reviews
  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I am not good enough to write a review for this product , Best Headphones suggested by many , will be happy if there is a gaming mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manthira, Thank you for the perfect score! We took note of your feedback as this will help improve our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are light im lucky i caught them on sale the audio quality is exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derrick,

      Great! We're glad that you like the weight and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a promotion and paid 228 dol. At this price there is nothing with better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fagner,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Like’em

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, I’ve had no trouble attaching them to my iPad and iPhone. And they sound very good. Ccccccc ccccccc cccccccc cccccc cccccc ccccc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BTHBTH,

      We're glad that you're enjoying the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money. Best quality sound compare to other headsets

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kikichallenge, Excellent choice! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Use them daily. Just wishe th it came with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI, Xxxx,

      Thanks for the review and the 5-stars rating! We are glad to hear that you love your Sony headphones! Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature!

      In regards to a headphones case, this model should include bundled a carrying case, so in case you did not receive, make sure to contact us right away for further assistance at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    You need to have this !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Noise Canceling Headphones. I used it every day in my workout. Sony did a Good Job!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I would say it’s pretty good, sounds was nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisG, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than Beats headphones!! Purchased them as a gift, I will certainly be buying myself a pair. The noise cancellation is unparalleled!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lauren,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    beats killers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this headphone is so much better than the beats headphone the noise cancellation is very good and the sound quality is so much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tuan,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Getter done

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy these things! They have excellent sound quality and they will blow away the competition. They come in a cute little traveling case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pacoima818, Glad to hear that you are happy with the sound quality of your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best for casual listening and amazing noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Themanspiderman, we're glad you like the noise canceling feature of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great product. Better than others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! I’ve tried other available earbuds/headphones (Bose, Beats..). This one out performs with sound quality. A very good investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, Amazing! We're glad to hear that you love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, great tor listening to music on planes and doing meetings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello kort,

      Thank you for sharing your positive experience with the WH1000XM4 headphones! We're thrilled to hear that you love them and find them great for listening to music on planes and during meetings. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great product for most situations.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and packaging as expected of Sony. One unique issue that may or may not matter to some...is that during phone calls, the noise canceling does not works as well for the caller as it does for me. I do not hear any background noise but they do hear some. Not sure if that is just my head set of typical.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyL, thanks for choosing and purchasing our product. We're glad you are enjoying your new headphones. We're sorry to hear that you have an issue with your Sony unit. During calls, the headphones' microphones pick up ambient sounds regardless of the Ambient Sound Control function setting. This is due to the Sidetone function, which makes it easier to talk using the headphones by allowing you to hear your own voice naturally. As a result, the noise-canceling function works differently during calls compared to when you're listening to music.

      This means that while you may not hear the background noise, the person on the other end of the call might still hear some ambient sounds. This is not a malfunction but rather a design feature of the headphones. If this is a significant issue for you, you might want to consider using a different environment for calls or exploring other headphone models that might better suit your needs for phone calls. Please check this link for more details:

      https://www.sony.com/electronics/support/articles/00273844?utm_source

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! ANC is super cool and the equalizer app lets you adjust the levels of the headphones to your liking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fishguy,

      Great! We're glad that you like the noise canceling and equalizer function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, Amazing is all I can say. Best Headphones I have ever owned. If you can afford it make the purchase. was able to get early Black Friday Price.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great purchase !

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. One of the best noise cancellation on the market !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lelouch, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Was it worth it?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well for me I think they were very well suited for me and made working out and just everyday things a lot better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience, WilfredoM! We're thrilled to hear that the WH-1000XM4 headphones have made your workouts and everyday activities better. Comfort, secure fit, and great sound are key features designed to support an active lifestyle. If you ever need tips on maximizing battery life, maintaining your headphones, or exploring more features like noise cancellation, we're here to help. Enjoy your music and daily routines with Sony!

      Thanks for choosing us!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sound quality excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent had a hard time tonuse app to control them to pair to another device, but after that it was easy... Great set of headphones sound awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pain68, Thank you for you positive review! We are glad to hear that you are happy with the amazing sound quality of the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US