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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12474 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 394 Showing 7,861-7,880 of 12,475 reviews
  • Rated 5 out of 5 stars

    Sound quality excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent had a hard time tonuse app to control them to pair to another device, but after that it was easy... Great set of headphones sound awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pain68, Thank you for you positive review! We are glad to hear that you are happy with the amazing sound quality of the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones for 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound as always from Sony! Noise cancelling is fantastic for use at home lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CookieZ,

      Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    seize the opportunity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a fabulous product, practical and with a simple but bold design. The sound is phenomenal. I recommend it to anyone who wants some quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jorge,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    I love them

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earphones. I even had the prior generation model. After upgrading because the model I had broke after about 5 years of wear and tare. I eventually encountered a problem with the automatic audio adjustment. The problem was fixable through the app I think that may have caused it in the first place. After getting past that issue(check the online Manuel if you have this problem) the love I originally developed for this has returned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geno, We're glad that you love the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones! I use them everyday for school because everything is online now. I love the noise cancelling feature and burnt sound too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buyer,

      We're glad that you found the perfect headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These really are noise-cancelling headphones. I need to be careful when outside because I can't hear a thing except for the bumping bass of my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lemm, good to know that you like the noise canceling function of the headphones. You can hear ambient sounds through the microphones embedded in the left and right units of the headset while enjoying music. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music. Hope this helps. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Have the 3 model and thes are a step up for sure. Only thing would be not hearing yourself in calls as mic seems to echo you in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackB,

      We're glad that upgrading to the WH1000XM4 was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      The headset features a Sidetone function that lets your voice be heard from the headphones. Make sure to adjust the Ambient sound function by using the Sony Headphones Connect app when using it for phone calls.

      Hope this helps. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenage daughter loves these headphones. She likes that she can block us out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelP, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great headphone’s with clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great head phones . Noise canceling is great , sound good. Only con is being linked to the app to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertB,
      Nice! Thank you for sharing your feedback and we are truly delighted to know that you appreciate our Sony WH1000XM4 for its good sound quality and noise canceling feature. Using the Sony | Headphones Connect app will help you fine-tune your music to your liking. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Four point five ⭐️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound that comes from there. I found them a bit fiddly to start with and realised you have to have only the one Bluetooth you need on...or it might not work right. But overall very happy and would give 4.5 stars if I could.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Squirrel,

      We're glad that you like the sound quality of the headphones. To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”. If the device to be connected does not support one-touch connection (NFC), pair the headset and the device manually. If the device supports one-touch connection (NFC), you can pair the headset and device and establish a Bluetooth connection by simply touching the headset with the device. Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

      The headset enters pairing mode automatically when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.

      We hope you continue to have a good experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. once you learn the controls, everything becomes straightforward

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianP, we're glad you like the sound quality of our product. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    A great headphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter, she chose it over Bose, Beats, and Apple headphones. She loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tommy, Awesome! We're glad your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony-WH-1000XM4 Wireless Noise -Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy WH-1000XM4 Noise-Cancelling Over Ear Headphones. These Headphones are a joy to listen with. Very smooth sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BIG1, Great choice! Glad to hear that you are are happy with the sound quality of your new Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Too good!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I still have this same pair of headphones and it’s been 4 years. Very durable and for the prices they’re on right now is a must buy item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronaldouvas, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Sound clarity is great and battery life is long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JodiannS,

      That's great to hear! We're glad that you're enjoying the sound clarity and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, listen on the way home in my daily car that is old and doesn't have a aux or Bluetooth. Don't hear anything but the music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tim50kg, Amazing! We're glad to hear that you are enjoying your music on the way home while using the WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good. We really love them. They feel good when I put them on .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miki, Thank you for the amazing review! We're very happy to hear you love the comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't hear any sounds outside only the sounds you want to hear when you listen to .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doulen! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Node cancellation is great. Love the features. Perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadelineS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift for my daughter and she loves them. They work very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WWLII, This is a great gift idea! We're glad to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US