Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound, comfortable headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Returned some beats and bought these instead. No comparison. The only thing is I need to learn the touch controls. I wear on the commuter rail and the noise cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Top Notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC headphones out there! Had Bose QC3511. Even better than the Bose 700s! Also, got the Sony 's for a great price. $278
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Satisfiedcustomer,
We are glad you like it! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product, Def reccomended. I personally love this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahd, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great quality and comfortable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use the product for work and shooting. The quality and comfort to wear makes these headphones worth the money. I would recommend them to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
Awesome! We're glad that these headphones fit perfectly for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Very solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can get a good deal its 100% worth. Very comfortable and good noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flames, We are glad that you like the noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Clears out all the white noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wearing these and ear plugs makes the world more manageable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tadashi, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones evere like ever!!!!!!! It cancles out all backround noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJFoncannon, Fantastic! We're very happy to hear you like the excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Much potential, falls short in a vital area for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headset to replace a comparable one from another brand (quality problems IMMEDIATELY after the warranty expired). Was actually looking for the 1000XM3, but seeing that this newer model was the same price made for an obvious decision to go with the newer headset. My use case may be much different than most. I live in an OLD, small apartment: the HVAC is located in a cabinet w/slatted door in my living room. This means that when I have the heat or A/C on, it is very loud and thus makes watching TV very challenging. So my main usage of this headset is for watching TV. Well, I've encountered some problems here: for one, when the headset connects to my TV (Samsung 6-series w/BT) the sound is choppy. The TV is about 7-8 feet straight ahead of me, so range & interference shouldn't be a factor - it wasn't with my other-brand headset. The only way I am able to overcome this is to ALSO connect the headset to the Sony Headset App on my smartphone, whereupon the sound stabilizes. So it's disappointing that I must employ my smartphone as a middleman to use this headset with my TV. This would be excusable if not for the other, more frustrating issue: sound sync. We've heard it before, about wireless headsets used with videos: the audio is a fraction of a second "off" and does not match what you're seeing. It does not happen EVERY time, but does occur most times, maybe 1 in 4 uses the audio is actually in sync with the video. This seems like something that can/should be resolvable with a software or firmware update. And I hope it comes soon: b/c the potential of this headset is so high and as a result I can't bring myself to return it. The sound quality is top notch - not just for wireless, but for ANY type of headset. The noise cancellation is excellent, so when my a/c is on I don't hear it at all and get beautiful & uninterrupted sound while watching television. The headset is extremely comfortable and relatively light, making it easy to ignore the fact that I'm wearing it. Touch controls work very well, and I particularly like the ambient control where cupping your hands over the outside of the ears quickly allows outside sounds in. If the headset was being used only for music listening, it'd be a 5-star rating without question, and I'm sure many feel that way. But the audio sync with video is a big problem which, again, I hope Sony will resolve soon with ne firmware.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TUBuckeye29, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the sound quality, noise canceling feature, comfortable and lightweight design, very responsive touch control, and ambient sound control feature of the headphones, we regret to know that you're having a Bluetooth connectivity issues and audio delay issues with the unit.
To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection” using the headphones connect app. Once you've set the Bluetooth Connection Mode to “Priority on stable connection" then there is no need for the smartphone to be connected to the headphones anymore.
With regards to the audio delay, these headphones supports Bluetooth version 5.0 which effectively generates higher quality audio with shorter delay times. However, The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
We take into consideration all feedback to improve the performance and quality of our products.
Hope this helps! Thank you for choosing Sony! -Sam
GREAT HEADPHONES
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT HEADPHONES FOR NOISE CANCELLING AND GREAT SOUND
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoF, we're glad you like the noise canceling and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Surprises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them to use in the plane - now I wear them all the time around the house - blocks out the vacuum, the washing machine, dishwasher, etc.
I would recommend this to a friendSony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and durability when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVR9,
Great! We're thrilled that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Royce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is really good.I bought it on last month $229, and it is really worthy the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royce, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product has great sound , but it is a bit annoying when it stops the music playing when I talk
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, We're very grateful for this positive feedback! Good to know you like the great sound quality of the unit. If the music stops playing when you speak, the speak-to-chat function is most likely activated. This feature allows the headset to automatically pause or mute the music being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Essy to use. Good sound quality. Easy to carry
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfi, we're glad you like the ease of use and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
NICE with a small issue
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy silent when on, make sure you dont walk around the city!!! Verrry great sound ...slightest muffle with bassy songs tho.
I would recommend this to a friendGreat noise cancellation headphones,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Best noise cancellation there is! I would say some of the features are not necessary and sometimes annoying but overall great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerxx13,
Choosing these headphones will definitely be worth it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Love it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this design over the previous one and the noise canceling and microphone is to much better and accurate
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MChukwudi, We are thrilled to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and great features. Noise cancellation is second to none. Only gripe would be to increase microphone quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about the mic quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
very good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very cute and stylish and the noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seus, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
They’re OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I thought they would be, also had them slipping off my head while doing certain workouts. For the price should be better…battery life is good though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user185087, Thank you for sharing your experience with the Sony XM4 Wireless headphones! To ensure the perfect fit, don't forget to adjust the headband sliders so the headphones stay securely in place. Enjoy your listening experience, and we appreciate your choice of Sony! -Craig