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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12475 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 12,475 reviews
  • Rated 5 out of 5 stars

    LDAC on PC

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this with a FiiO BTA30PRO to get LDAC on my PC. Sound is really good! Noise cancelling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Guerradactyl,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The active noise cancellation is amazing, when I wear them I forget how loud my surroundings are when I take them off im like “WOW”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi REESE, Thank you for giving these headphones a perfect rating! We're thrilled to hear you like the excellent noise canceling feature of the WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound far more better than any beats I’ve owned. I’d recommend getting the Sony app and tweak with the settings though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, awesome noise cancellation. Do yourself a favor and save a few hundred dollars if you’re considering apples headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Localyokel,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far, my favorite headphones to date. Despite the pandemic, I used it a lot around the house and felt completely immersed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DontBuy, We're very grateful for this positive feedback! Good to know you're enjoying the immersive experience with your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancellation Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A proper active noise cancellation device I have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaideepReddy, Awesome! We're glad you like the excellent noise cancellation of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silverwood They are absolutely Great ! Awesome quality all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi newoceanblue,

      Great! We're glad that you're enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Wow! EXCELLENT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a buy! I put these on in public and I could not hear anything except the music I was listening to! A def must have headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eastcoastguy80,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them on sale for $70 off, but I would not have minded spending full price on them because these headphones are fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EF97, That's a great deal! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best in Class Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with true mid tones and excellent clarity. Active Noise Cancellation is best in class. No regrets on this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricL,

      We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Personal opinon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound, and the noise cancelation is what surprised me the most. First pair of sony headphones and I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thoughts,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Gamers love them

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling headset! Great gift! Wish they had more than one when I purchased this brand. Our gamers love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlneD,

      We are glad you like the noise cancellation of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best Headset I have ever owned!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this headset. The quality of materials. The blue color and the best part is the sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hasled, We're glad that you love everything about the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones you can buy, great sound quality and noise canceling. The best part part is you can connect 2 devices at the same time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adisri, we're glad you found the perfect headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony m4

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ive try lots of headset and these are by far the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnH, Awesome! We are so glad to ear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I was expecting and looking for. This is perfect for teens

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adia,

      Thank you for choosing Sony!

      We’re delighted that the product exceeded your expectations. The WH-1000XM4 headphones are designed to deliver exceptional sound quality, comfortable fit, and advanced noise-cancellation features, making them a great choice for any age group. Enjoy your Sony headphones!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    dolby atmos support!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried buying the XM4’s that there wouldn’t be support for Dolby Atmos, but there is and it sounds great on these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sidneywashere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    overall good except for one flaw

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, superb sound cancellation and bluetooth multipoint pairing, however the pairing dialogue every time the headphones pair with a device can be quite obnoxious and repetitive after hearing it over and over

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi humanbeing,

      We're glad that you like the multipoint and noise canceling function of the headphones. Your feedback about the voice guidance is greatly appreciated. You do have the option to turn off this function using the Sony Headphones Connect app. Please refer to this link for more information:
      https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Affordable high quality headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb noise-canceling and very nice sound quality! Not so Airpod-easy to switch between apple devices tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like its sound quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony head set-

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two, one for my wife and one for me,, we love them, they silence the outside world, sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple,

      Great! We're glad that you and your wife are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US