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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12476 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 409 Showing 8,161-8,180 of 12,476 reviews
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love these! I use them almost every day. The noise canceling helps tremendously. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyF,

      Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    ANC still the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling I have ever used. Very good sound quality. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cdadman, Awesome! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4! Only music and nothing else. Sony’s intelligent, industry-leading noise cancelling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Dude&his sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones for everything use; school and personal; podcasts or music..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mommiex3boys,

      Thank you for the 5-star rating! We're glad you like the headphones for your daily activities. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day and there very comfortable to wear. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome offtheshelf! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Pretty good, not my fave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re ok. I don’t feel like the sound is all people say it is. Also neither is the noise cancellation. To be fair, it didn’t pair well with my old iPhone and I think that was part of the reason. Also they feel a little flimsy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddyA, We sad to hear that you are not fully impressed with your headphones. Make sure to keep your device up to date to improve its performance and to avoid any issues. If you are having trouble pairing with your mobile device, kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html . We also appreciate your feedback regarding the design. Rest assured this will be looked into as it can help us improve in the future. Thanks and regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, this is the 3rd pair I’ve bought now the whole family has them and we all love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi carjo, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them theses are the best. The clarity is amazing Easy connection to my phone and other accessories

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigbaby, We're glad that you love the WH-1000XM4 Wireless Noise Cancelling Headphones.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Rated 4 out of 5 stars

    Great customer support

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer support to get a replacement for a defective item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kakarot03,

      We're glad to hear you had a great experience with our customer support in getting a replacement for your WH-1000XM4 headphones!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Much better than Bose QC 35

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also own the Bose QC 35 and these are much better in terms of noise cancelling as well as sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jagdish, we're glad you like the noise canceling feature and the sound quality of our industry-leadling noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Likely the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are more than likely the best noise-cancelling over the ear headphones available.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FUNKRA,

      You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Over the ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great fitting and sounding headphones. Love the noise cancelling feature

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mirrorless, Awesome! We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really well battery life is so good, highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sheena,
      Thank you for such a great review and recommendation! We're really glad you like your new headphones particularly the long battery life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones are cool

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are really cool! I like the way they feel when i use them. Black is the best color to choose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoPro10, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, battery life, just wish it did better switching between Apple devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evan, Thank you for the 5-star rating! We're very happy to hear you like the great built quality and long-lasting battery life of your Sony WH1000XM4. We appreciate your feedback about switching between apple devices. The WH1000XM4 has Multipoint Connection feature that allows you to easily switch between devices, however, it is not applicable to two apple devices. The multipoint feature is recommended to use the following devices:

      • Walkman® player (or other music players) and a smartphone
      • Two Android phones
      • Android phone and an iPhone
      • Phone and a computer

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing quality headphones a lot better then Apple!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RJGillespie, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    AMAZING NOISE CANCELLING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sensitive to turn on and off. The scroll options are a bit hard to control. Noise cancelling and sound quality amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaR, we're glad you like the noise canceling and sound quality of our product. We're sorry to hear that you have an issue with the controls of your SONY unit. Please check this link to isolate the issue:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html?search=controlling

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever! Sound awesome especially with music. But they really do it all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikelanjello, Awesome! We are so glad to hear that you are enjoying your hew WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Product and great quality head phones. Definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi beto8889,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and very good build quality. I love the charging with usb c, the sound cancelling is also very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IceMike,

      Great! We're thrilled that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look nice, packaged well and sound excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jared, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US