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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12262 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 12,262 reviews
  • Rated 5 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraC,
      That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best over-ear headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has tremendously changed by music listening experience. 1. The battery life on the device is amazing. I will go days where I listen to music for a couple hours or more before I get to even 40 percent battery life. 2. The noise cancelling abilities are better than I have heard in other over ear headphones. 3. Build quality is light yet solid, making it a comfortable wear for long periods of times. 3. The app the comes paired with the headphone allows for many useful abilities such as noise canceling adaption, multiple device connection, and many more. Overall great headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      Awesome! We're glad that you like the battery life, noise canceling function, design, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    great listening experience

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for over a year now, great headphones overall. Noise cancelling is insane, music quality is crisp and clear. The app has a lot of options lets you adjust the EQ levels very specifically if you so choose. They're comfortable enough that I've fallen asleep wearing them before. The only downsides I find in these headphones is that they will slide off during some workouts at the gym, (mostly ones where you lay flat or at an angle). And they get a bit sweaty while working out, but really what over-ear headphones don't get sweaty, y'know? I also have trouble connecting them with my computer sometimes, but that just might be user error...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kgriff,

      Thank you for your amazing review of the WH-1000XM4 headphones! We are delighted to learn that you've enjoyed an exceptional listening experience over the past year. It's fantastic to hear that you value the remarkable noise cancelation, the crisp and clear sound quality, and the customizable EQ options available through our app. We're also pleased to know that you find them comfortable enough to wear, even while sleeping. Your feedback on using these headphones during workouts is greatly appreciated.

      If there's anything we can do to assist you further or if you need information or technical support, please don't hesitate to reach out to us at socialsupport@am.sony.com. To help us assist you more effectively, kindly include the following details:

      - Name:
      - Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Thank you so much for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Can't Travel Without

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyeG, Thanks for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like it. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best Over Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have purchased a few of these over the past few years. For family as well as myself. Have tried three other over ear headphones and these have, by far, the best noise cancelling, battery life, sound quality and comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Annewithane! We're glad you are impressed with the noise canceling feature and sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    awesome sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved my bose qc 35 and bought these to try out. the bass is much deeper and i love for music and movies. I do like the passive technology when i fly i can easily listen to flight changes etc without removing my headphones. Comfortable and now my designated travel set. However qc35 are still a bit more comfortable for extended use like gaming or for work. also the app is great and i can manage the noise canceling from my phone-- in addition its easy to manage multiple phones synced simultaneously (i have a work phone and personal phone) so playing music on one device and getting email notifications on the other is convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George,

      Thanks for sharing your review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphone I EVER USE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is worth it. Of all the headphone I've EVER used, this is the best one. They're comfortable, better battery life, and really great control functionality. Definitely recommend this for someone who needs a high quality headphone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Kenepshin! We are immensely pleased to hear that of all the headphones you have used, you consider the WH-1000XM4 to be the best.

      It is rewarding to know that you're enjoying the comfort, which we designed for extended listening sessions, as well as the long-lasting battery life. We also put a great deal of effort into creating intuitive touch controls and smart features, and it's wonderful to hear that these functions are making your experience even better.

      Your recommendation for anyone who needs a high-quality headphone means a great deal to us. Thanks again for choosing Sony and for your support!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent headphones. Comfortable. Long lasting battery. Compact. Very balanced sound. Not boomy or fatiguing, but bass goes down low. Noise canceling feature is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jimthegamer,

      We appreciate the positive feedback and we're glad you like the comfort, battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ClayC,

      Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality, battery performance, and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Don’t hesitate, Go ahead and BUY.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are phenomenal. Noice cancellation, in app customization, sleek design…they’re really great. I picked these up because I refuse to pay for the AirPod Max. I used the headphones in the office, at the gym, and at home. They pair almost as nice as some of my Apple products, so don’t worry about lack of compatibility if you’re in the apple ecosystem. I truly don’t have any complaints. I can keep them on for hours at a time and barely kill the battery. These are everything I need when I want to fully dive into my listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeamateurApplepro, Awesome! We're glad that you like the sound quality and noise canceling function, and design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing Product!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a set of the previous generation in time for this new addition. While I've yet to utilize all functions of this, I can say that what it sells you on (Battery life, ANC - Active Noise Cancelling) and built in assistant (Alexa/Google Assist), it does amazingly well. The promise of dual connectivity will help greatly from the work from home life. Toggling between Videos on one device (laptop) and an incoming phone call (cell phone) is seamless to the point that (dual connectivity) it happens immediately and reverts back to what you were doing. Very impressed but it's not a must, more so a huge bonus. Plus a user like myself who is an active traveler will utilize both the promise of cancelling surrounding noises while enjoying music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortabel,lightweight,sounds great,easy controls, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseG,

      That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Premium sound at an accessible price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyfella,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    LOVE THESE THINGS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. Currently I have all types of headphones laying around the house. Sometimes I just buy them to just see what the hype is about. These Sonys are definitely not just laying around. The battery life is amazing, last all day and into the next. The noise cancelling is great, on a plane you really cant hear much with a movie playing and noise cancelling all the way up. The headphones are comfortable and you hardly notice them. I knew the call quality was going to be all there, and i didn't purchase them for calling so I'm not taking a star. It does deserve to be mentioned that the call quality is trash.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nanoz619, We are happy to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. With regard to the call quality, please make sure to update the firmware of your headphones. The updates include key features, applications, bug fixes, and feature improvements. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    Great Pair of Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, the noice cancelling is excellent and sound quality is great! Additionally, it has a very long battery life and is comfortable enough to wear for long periods of time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderR,

      Perfect! We're glad that you like the noise canceling function, sound quality, battery life, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    NO Ear compression

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelC,

      That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.

      Thanks for choosing Sony.
      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Great sounds. The ANC works really well. Long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelL,

      We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony-WH-100XM4 based on all the positive reviews I’ve watched online. The Headphones are comfortable and light. The sound is great for Bluetooth headphones. Noise canceling works great too. The battery last a long time with Noise canceling enabled. The headphones can connect to two devices at once. The Headphones use touch controls for those interested and you have to download an app to adjust settings. I would certainly recommend these if you’re in the market for a new pair of noise canceling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Baam,

      You made the right choice! We're glad that you like the comfort, sound quality, noise canceling, battery life, multipoint function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent set of bluetooth headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is probably not a lot I can say that hasnt already been said about these headphones but I'll give it a whirl. I was impressed with the sound quality. I was expecting it to sound like a typical pair of popular headphones where the bass is so muddy that it ruins the entire sound. This is fortunately not the case. There is also an equalizer in the app to adjust the sound to your liking. 360 reality audio is mostly a gimic. To start there are very few ways to actually use this. The way I used it was through deezer. There is a special deezer app that allows you to play songs with 360 reality audio. I tried comparing a few songs between the normal deezer app and the 360 reality app. I think I prefer the way it sounds with the normal app. It does sound more open with 360 reality audio but it also sounds more processed. A pair of headphones with a wide sound stage and good imaging sounds far better. I think 360 reality audio would be cool if it could be used games or movies but not with music. The battery life is fantastic. I tend to use it in short bits of maybe 30+ minutes here and there. I find I rarely need to charge them. I dont have a ton of experience with noise cancelling headphones. I was initially a little dissapointed in how much it cancelled. This doesnt block as much noise as something that isolates the noise like a pair of shure or etymotic earbuds. Since thats what I often use I wasnt blown away by the noise cancelling ability like others have been. One thing I was dissapointed in that I havent really seen mentioned anywhere is that you cant connect to two devices and use LDAC at the same time. You have to choose which one you want to use. Higher quality or two devices. All the reviews seem to point out that these headphones support these two great features but fail to mention that you cant use them at the same time. Hopefully they figure out how to make both work at the same time in a future version of these headphones. Until then I tend to mostly treat these as the multipoint feature doesnt exist. Overall, these are a great pair of headphones and would highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott, We're glad to hear that you are impressed with the sound quality and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation. Jay Sony_US