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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12262 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 12,262 reviews
  • Rated 5 out of 5 stars

    Absolutely the very best headphones I've ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Headphones are simply the best! The sound quality is amazing! The Noise Cancellation is the best in the industry! The Bluetooth range is awesome! The battery life is amazing! They are so comfortable that you can wear them for hours and hours, all day long. Trust me, once you get listening to the awesome audio, you won't want to stop listening! I can't say a single thing bad about these, as they are totally awesome! You should definitely get a pair and you will love them! I'm so glad I got them. They are worth every penny I paid! A must have. I don't want to live without them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MovieFan,

      Amazing! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones Hands down!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched a lot of headphones like beat solo 3, studio beats 3,and Bose QC45, and I found that these models of Sony's beat all of them. You can do the research yourself and you'll come up with the same result that these brand of Sony's are far superior in noise cancelation than the other models that I've mentioned bose comes in an incredible 2nd place beats noise cancelations are trash. The sound quality on the Sony's are fantastic. The seamless touch interface on these headphones are fantastic. I recommend these headphones for anybody that wants quality NCH with great sound. I can vacuum my entire house I can do my laundry and never hear any of the machines running or the vacuum running when I'm listening to my music. Well done Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarKnight, Awesome! We are so glad to hear that your research was worth it! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but sound quality is not as good as Bose Quiet Comfort. I had to return the Bose due to compatibility issues with Android phones. Noise canceling is solid and they are comfortable. Battery life seems really good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CraigL, Thank you for your feedback on the WH1000XM4. We're glad to hear that you found the noise canceling, comfort, and battery life to be solid. Regarding the sound quality comparison with the Bose Quiet Comfort, we understand that audio preferences can be subjective and vary from person to person. The WH1000XM4 are designed to offer a high-quality audio experience with customizable sound settings through the Sony Headphones Connect app. This allows users to adjust the sound profile to better suit their preferences. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Top Notch noise cancelation, great sound quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta say I'm very pleased with these! My office has several people just outside of it in cubicles and I can hear everything they say. These allow me to enjoy an open door while not having to take part in every conversation they have! Great for productivity! The sound quality is also very high, these are not reference headphones, they are arguably not audiophile grade either, as many audiophiles want a flat frequency response to hear the music as intended. These give you a bit of boost in the bass range, and have a very "fun" sound to them. They last forever on a charge it feels like, and sound good enough they don't have me yearning for my "hifi" pairs back at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,

      Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for all day use!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elitechreviews, amazing! We're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great travel headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been in use for the past several months and I love mine. True audiophiles might pickup issues in the sound profile, but you aren't really getting anything better than these at this price point. Very comfortable overall and have been using it on long haul flights too. The noise cancellation is pretty decent too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnC,

      Thank you so much for sharing your experience with the WH-1000XM4 headphones! We're very glad to hear that you're enjoying the comfort and sound quality, especially during long-haul flights. We appreciate your honest insights about the sound profile, your feedback helps us continue to improve. It's great to know the noise cancellation has been effective for you and that you've found real value at this price point. Thanks again for choosing Sony and taking the time to let us know your thoughts!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Cannot use with PS5 even though it's Sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Excellent sound quality. Very intuitive (has a noise canceling feature that sets automatically depending on what you do / where you go). Confortable to wear. Long lasting battery. Cons: Cannot pair to a PlayStation. Design is beautiful but so light, it feels like they can break easily. Had trouble with it when I enabled the Google assistant (would stop playing music and assistant would go off without permission even after I disabled it).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidP, we're glad you like the sound quality, comfort and battery of our product. We understand your feedback regarding the design and Playstation connectivity of your Sony unit. If your priority is connecting to Playstation, you may check our INZONE headset which is perfect for PS5.

      For voice assistant issues, please follow this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752842.html

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Traded my Bose 45s for these!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Bose 45s for these, and I’m super glad I did! I got the blue pair when I wanted the black, because they didn’t have them. I gave it a try anyway. These are far superior! The ease of connection, the swipe to control the music without touching my phone, and you hold your hand over the cuff to cancel the noise control. I love these and wear them at home, work and the gym! If your considering these- don’t hesitate! You’ll love them! They are very light and even after hours I am not sweaty at all. The app is easy to use also. Thanks Best Buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Susiecue, Awesome! Sounds like you got an upgrade! Glad to hear that you are loving your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great new color! Same great sound.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new color! I have a few Sony over ear headphones, and these are the latest pair. They offer great overall sound. The highs are high and the bass is palpable! Another great offer for this set is that the battery life has been extended further. I have paired these with many items so far, and the customization offered by the app is just outstanding. These are a great investment for those who travel, like NC, or for people who just enjoy headphones that provide excellent sound quality. I got these on sale. If you see these on sale grab them quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Migs! Excellent choice! We are so happy to hear that you are enjoying the sound quality and bass of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A bit expensive, but worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my eye on these for a while. I had been holding out because they are a bit expensive. So far, definitely worth it. Noise-canceling is great, very comfortable, they feel nice and sturdy and come with a g hardshell case, battery life is solid, and the touchpad controls are a very unique feature. You can connect to multiple devices at the same time. I also really like that you can customize the sound using the mobile app. Don't know of any other headphones that do that. I will say, if there is no music playing, and the noise-canceling feature is on it feels like there is pressure in your ears. But that's not a big issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christian,

      Thanks for the feedback and we are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling works great and the sound is amazing Battery life is so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VasthieP,

      That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    One Word: Awesome!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little background, I have been enjoying my silence in the office during the lockdown as most people either be working from home or coming in shifts thereby creating an extremely peaceful work environment. Fast forward a couple of months, people showing up in the office increased exponentially and so did all the gossips they had to share. So I bought these headphones on a whim. There hasn't been a single day in the office that I have not used them. They are amazing in all respects. Let start in the order of qualities I appreciate in them. ANC: The best feature of these headphones for me is the active noise cancellation. All the chatter and bs is just blocked to the point where you can enjoy a dumbed-down version of the silence. Make no mistake, they will not completely make your environment similar to pin-drop silence but be rest assured you shall feel the difference for sure. Battery: I don't care about the numbers but there hasn't been a single day that I have run out of the juice in them. That doesn't mean they won't but just means if you are judicious enough to keel an eye on the battery and keep charging for a couple of hrs, you are good. In case you do forget, good old wired technology is for your rescue. Sound: It's SONY, enough said. The sound quality is amazing. The sound stage is wide, well balanced, and yes the EQ does come in handy for a bass lover like me. Build quality: You get what you pay for, so since you paying the premium you do get lightweight, well build headphones. The headband is comfortable. The ear cups have the right amount of cushion and do not get bothersome even after 10hrs of use. That is the max I have tried on a single stretch. The ANC feature can make you feel a little uncomfortable with weird pressure feeling but I could live with it for 10hrs. EXTRA: Speak to chat, amazing function when in office worst when you are at home and your jam comes on. The touch on the right ear cup is flawless. Every time I want to execute a function, it is done. Final: I would highly recommend this investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saurabh,

      We appreciate your in-depth review of the headphones. We're thrilled that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good fit and sound quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claux, thanks for that wonderful review!

      We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.

      Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    the bads n goods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones arent too heavy or too light it feels good. and the cushions r very soft to feel with my hands but I'm not sure if its just me but having them on for too long my ears start hurting, not because of the pressure or anything but because the cushions are too small. comparing it to other headphones they have larger cushions. The color is very cute, I was already aware they weren't the white color and are grey and I love the grey. The connection for these headphones are so ragebaiting it pmo. Through the app you can choose to connect to two devices and sometimes it works very well then other times it just doesnt work at all and takes forever. Also, when I first bought it I used it for my pc as well as my other devices but now I use different headphones for my pc because the sony headphones they first, take so long to connect and when they do they often bug out and lag, then when I connect it with wire, it sounds way better than bluetooth but has SO MUCH STATIC. its insane, so i just stopped using the plugged in version, it hurts my ears. over all its good headphones compared to rip off ones I used before the good parts, theres custom noise cancelling for each enviornment you're in by holding down custom button it's alright noise cancelling, if its super loud ofc it wont cancel everything out the music sound quality is pretty good in my opinion overall I dont regret buying it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your detailed and honest review, HaileyC!

      We are happy to hear that overall, the WH-1000XM4 provides good music sound quality, soft cushions, and effective custom noise cancelling. We also love that you are enjoying the grey color!

      We sincerely apologize for the comfort issues, as we understand the ear cushions can feel too small for some users after long hours. We also regret the significant frustrations you are having with unstable multi-point connection and especially the severe issues with your PC: long connection times, bugging/lagging via Bluetooth, and the insane static when using the wired connection.

      To address the static, please try using a different cable or audio port on your PC, as this often indicates a cable or port issue. For PC Bluetooth lag, ensure you are connected to the "Stereo" profile, not the "Hands-Free" profile.

      We are committed to helping you resolve these technical issues to improve your experience. If the issue persists, please contact our support team for further troubleshooting. You can find contact options here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound and comfort of fit are both excellent I would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Sugarfoot!

      We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. I bought it as a gift to my daughter and she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, CarlosL!

      We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Pretty nice and cute headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good for noise canceling. They have 4 different options to choose from if you don't want to use noise canceling. Sometimes they randomly disconnect when I am using it but happens very rarely. The battery life is pretty long and it charges pretty quickly (about an hour for a full battery). It used to turn off by itself when left on and unused but now it doesn't do that so just remember to always turn them off when it's not being used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevoraJ, We're glad that you like the noise canceling function and battery life. We're sorry if they randomly disconnect. Please ensure to have the software updated for optimum performance. We also recommend to reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 4 out of 5 stars

    Good value worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great all-around option for gaming/work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    op choice for wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM4 headphones offer exceptional noise cancellation, comfort, and sound quality. The adaptive sound control adjusts settings, and the 30-hour battery life ensures long listening sessions. With touch controls and voice assistant support, they're a top choice for wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IbrahimZ,
      Thank you for the on-point product review of our WH1000XM4. We are truly happy that you are pleased with the amazing quality and superb performance of our XM4. It's nice to hear that you appreciate the sound quality, noise canceling capability, comfortability, features and long battery life. Thank you for choosing Sony! - Marco Sony_US