Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony noise canceling hp rock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dad showed me these headphones and after trying them I had to get my own
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alimonster, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market hands down. Nosie cancelling option is phenomenal. Well, worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lito,
Awesome! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph
Best of the best ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC and great sound. I have given my Bose phones to my son, and use these exclusively.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JACIZEK,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is really good on these headphones. I love the sound quality and build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Labie, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Best Wireless Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Far and away the best wireless headphones I've ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackMachine00, We're glad that you are happy with the WH-1000XM4 Wireless Noise Cancelling Headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, noise cancelling is great for me since I used them in a room with the AC blasting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jdominguez98,
Awesome! We're glad you are enjoying your new headphones particularly with its amazing noise cancelling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Cool Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Love how my music sounds and how I don’t hear any noise that distracts to what I’m listening too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FCheadphones,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
I’d Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio, quality build and well worth the spend. I’d highly recommend for everyday use for work or for play.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barzini,
We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Bluetooth wont sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth sync stopped working after 30 days. Not a sweat proof Cant hard reset Stop charging * I used it for running * Base is 85% closer to Dre Beats Noise cancellation is awesome Fit is perfect for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HungerRunner,
Thank you for your review. While we are glad that you're satisfied with the amazing noise canceling feature and very comfortable fit design of your WH-1000XM4, we sincerely apologize if you're experiencing issues. This is certainly not the news we'd like to hear from you. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number (if any):
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Best regards,
Romeo
Sony Social Support
Sony XMH4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound awesome. The noise cancelling works great and the app lets you customize your listening preferences.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a gift and the recipient loves them.
I would recommend this to a friendDo NOT buy these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never been more infuriated by a pair of headphones. I'm honestly shocked that these have any good reviews. I used to have an older, cheaper version of these that cracked and broke so I decided to buy this model and that was a huge mistake. Here's why I hate them: (1) They disconnect from whatever they're paired with for no reason over and over and over again. (2) When they are connected, the idiotic "speak to chat" feature is automatically enabled each time you turn the headphones on. You can turn it off, but it automatically turns itself back on at random, so anytime you make a sound while wearing the headphones (like sneezing, breathing, opening the fridge door, anything that produces an audible noise) the sound automatically pauses. (3) The Bluetooth voice that says "Power on," "Power off", "Bluetooth connected", etc is at MAX volume and there is no way to adjust it. It is WAY TOO LOUD. In conclusion, these headphones are horrible and I'm so mad that I wasted any money on them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
We sincerely apologize that the WH-1000XM4 headphones have caused you this level of frustration. We want to help resolve these issues: For the disconnections, please ensure the headphones' firmware is updated and try resetting them to factory settings via the Sony | Headphones Connect app. You can permanently disable 'Speak-to-Chat' in the app; if it keeps reactivating, this is usually solved by a firmware update or a full reset. The volume of the voice guide is linked to the system volume of your connected device, so please try lowering that volume before powering on the headphones. If these steps do not help, please reach out to our support team for a deeper troubleshooting session: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Elevates my listening experience to levels unparalleled by any other. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivai,
Awesome! We're thrilled that these headphones have elevated your listening experience to the next level. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A must buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must buy....quality and sound is definitely living up to their brand. You won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsMe,
We appreciate the 5-star rating and we are glad you like the quality and sound of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Excellent sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really good. However, I had numerous issues pairing these headphones. They would either not pair or would suddenly unpair. I had to return them and replace them...may have been a defective unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, we're glad that you like the sound quality of the headphones. We regret to hear that the unit was returned due to connectivity issues. Updating the software, resetting, and initializing the headset might have resolved the issue and changed your experience. Thanks for your review and we hope you consider Sony in your future purchase. ~Ralph
Professional musician.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding quality ! As a professional musician, I hear all the details of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donna, we're glad you like the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Serviceable and quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and easy to get accustomed to headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JumpyJackalope,
That's nice! We're glad that you are comfortably listening to your favorite music with our Sony WH1000XM4 headphone. Thank you for choosing Sony! - Marco
Beautiful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Good sound Lack in the extras you have to pay !!! Good anc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesarvz, Thank you for your awesome review! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellent sound and Noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base but if you use long time you may experience discomfort for long ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohit,
Thank you for the 5-star rating and we're glad you like the sound quality and bass of the headphones. Here's an article regarding your experience with the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great sound, remarkable noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and the noise canceling feature is remarkable. I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BFrank, thank you so much for the 5 Star review! We are really thrilled to hear you are very happy with the outstanding sound quality and incredible noise canceling function of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo