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Customer reviews

Rating 4.7 out of 5 stars with 12657 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 12,657 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good value worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problems pairing with my TV. Though it seems to be a bit of a hassle to pair with a second item. Can be done, but not worth it to do right now for me. Audio range and sound are good. Not as nice, crisp or dynamic as my Monster DNA headphones (but they are wired). They are quite comfortable, can wear them for hours binge watching TV. Which is what I got them for - being up late watching TV without disturbing others in the household. Battery life is great! Could binge a few days on a full charge. I only need to charge once a week. Packaging and quality are good. Was not interested/concerned with noise canceling, but now that I have it, it is nice. Works well. Was not even aware of it at first, but one time I removed them and realized all the noise it had been removing (furnace, clothes dryer, ext.) Very aware of how much this does now and appreciate the feature. Not having to adjust the volume up or down every time the furnace kicks on or off is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionysusCSW, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these over the new ones. If you prefer on the sound quality side such as bass etc this is it. But if you are looking for noise cancellation might need to reconsider it. I would compare the sound system and noise cancellation as the AirPods Pro gen 2. Battery life is amazing, If you was to ask me, these would last me a good 2 weeks. Give it a try if you don’t like it you can always return it with the 7-30 days policy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM4 for its superior sound quality and exceptional battery life. Your insights on noise cancellation compared to other earbuds are greatly valued. We are also pleased that our 7-30 day return policy provides you with assurance when making your purchase. Thank you for your thoughtful feedback.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main purpose, in buying these headphones, was to get excellent sound quality in a wireless setting. These certainly provide that. The noise cancelling is very good as well. The headphones are also very comfortable and reasonably light, comparable to my wired headphones. Battery life is quite amazing- I can go 1-2 weeks without charging. It appears well made, with a quality feel (esthetically not super exciting, but that is OK) The 360 audio feature is nice, but I am perfectly satisfied without it- limited to a few sources (like Tidal, with premium level subscription), and not worth it for me. Movies sound great. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJDP, Thank you for purchasing and choosing the WH1000XM4. We're thrilled to hear you like the excellent sound quality, noise canceling feature, comfortable & lightweight design, and long-lasting battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    High wyality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and great price. Fits over ears very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaynet,

      We're delighted to hear you are enjoying the WH-1000XM4 Headphones! Great sound quality, excellent fit, and value are exactly what we strive for. Thank you for your feedback!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Day-to-Day use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high quality. Look good. Sometimes it can be a little annoying how it auto-pauses when you speak. Any time I sing, it thinks I'm talking to someone and pauses the music. I'm sure there's a way of turning this off using the app, but I haven't gotten around to it yet. I think it's great for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user802390,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you appreciate the high quality and stylish design of the WH1000XM4 headphones. We apologize for the inconvenience caused by the auto-pause feature during speaking or singing. To disable Speak-to-Chat, simply hold two fingers on the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated.” For more detailed instructions on managing this feature and other settings, please visit the Sony Sound Connect app guide at: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935924.html

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They’ll bring your music to life!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. They bring tracks that I have listened to countless times to life and shine a light on details that I never noticed before. That may sound poetic lol but it’s true! They’re very comfortable, although my ears get a little warm while wearing them inside where there’s air conditioning. However, these are my first over-the-ear headphones and maybe that’s the way it is with all of them? Call quality is not very good so if that’s very important to you I would consider other options. The app interface and customizable settings are great, and so is the ability to connect to two devices simultaneously. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolfie20, we're happy to hear that these headphones bring new life to your music. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.

      We appreciate your feedback about its call quality. Make sure to update the software to the latest version for optimum performance. Thanks for sharing your review.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Switched from Bose QC 35ii

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought these to replace a pair of Bose QC 35ii's that'd I'd been using for travel for several years, and the leather had finally given way (and aftermarket replacement ear pads just ruined them). I've always liked these Sony's, and bit the bullet and switched. Overall, I do really like these. They are a tick heavier than the Bose equivalents, but not all that noticeable even with a few hours of wear. The sound equalizing is really nice, and a big differentiator from Bose. Really strong bass. It's more noticeable which is L/R compared to the Bose. It's a little thing, and maybe I'm just a moron, but there's a visible difference. The 3.5mm cord is a lot heftier than what Bose provides. I never broke mine, but I was always worried it would happen. Great battery life. A couple negative marks (and why I can't give them 5 stars)... The "vacuum" created with ANC is a lot more noticeable to me than with my old Bose headset, and I'm not in love with that after using these on a few trips. Also, I'm not in love with the lack of buttons and dependence on touch "gestures" for controlling volume, skipping, and pausing. I also worry that, over time, there will be visible wear on that headphone (right side). At least for volume, it'd be nice to have more tactile control (see people's complaints about touch screens on cars). Definitely would recommend these though if they're in budget. All-in-all...great set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrewD,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the comfort, sound quality, supplied headphone cable, and battery life of the headphones. Your feedback about the noise canceling function and physical buttons is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the headphones. The over the ear is so comfortable. Sound is clear you hear everything thing. I also like how customizable the headphones are with the Sony app. Because each person has a preference on how they like to hear their music you can make it sound how you like it. The work great for exercising you feel like your in your own world with the noise canceling feature. Once you start talking it stop the music. I liked that feature but because I also like to sing I had to turn it off because I couldn’t get through a song without the headphones thinking I was having a conversation. But you have so much control on how you want the headphones to work that it’s a great choice for anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShamarieC, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, beautifully designed, comfortable, fits well, and I love how well it blocks out sounds around me when listening to my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vphomma, Thank you for this amazing review! We're glad you love the overall design, comfortable fit, and excellent noise canceling feature of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraC,
      That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Beats, so far they’ve been great. The battery easily lasts the week and I use them daily. They’re comfortable to wear and don’t feel very tight around the ears (like the Beats did). Noise-cancelling works so great I don’t even need to put music on sometimes. All that said, I don’t like how they stay connected to the last device they were connected to as I switch between my phone and mac often. The volume adjustment or the pause function by touch seem to lag. I really like the voice when you’ve been connected. They are a bit pricy but I still think they’re worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortabel,lightweight,sounds great,easy controls, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseG,

      That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great overall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, great battery life, and comfortable for long periods of time! It’s a little clunky getting them connected with the app but it’s smooth once they are

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnnaW,

      Thank you for choosing Sony!

      We're excited to hear that you're enjoying the good sound, impressive battery life, and lasting comfort of the WH1000XM4 headphones. Your feedback about the app connection process is truly appreciated—it helps us understand where we can make things even better. Thank you for sharing your experience and for choosing our headphones to accompany you for long listening sessions.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphone purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is amazing! It lasted like a week without charging it once. Super comfortable to wear. Sound quality is really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your wonderful feedback on the WH-1000XM4, MARIBELG! We're glad to hear you're enjoying the impressive battery life, comfortable fit, and exceptional sound quality. Our team designed these headphones to deliver an immersive listening experience, allowing you to enjoy your music for extended periods without discomfort or frequent charging interruptions. Your satisfaction with the battery, comfort, and audio performance truly means a lot to us. If you want to explore more features, the Sony | Headphones Connect app offers options for customizing your listening experience even further. Enjoy your music, and thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been some of the best headphones I have ever had. There is adaptable noise cancelling which does wonderful work. I also love the bass. I wear them all the time and am able to because of the long battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, That's awesome! We're thrilled to hear that you view your Sony XM4 headphones as the best choice, thanks to their impressive adaptive noise cancelling, rich bass, and exceptional battery life. Thank you for choosing Sony! We hope you enjoy an amazing listening experience to the fullest! -Maria Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great all-around option for gaming/work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kcmorow, We are glad to hear you are enjoying the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation1, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cparks, Awesome! We are so glad to hear that you are happy with the noise canceling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and excellent bass performance and long lasting battery so I can listen to my music all day long. It’s a comfortable fit and no irritation want so ever. The noise cancelation does not cease to amaze me it’s as if I’m in my own world, just me and my music. Over all these headphones have elevated my music experience and was an excellent purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, YanelyR! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    So good, but not perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling. AMAZING battery life. Very comfortable. Really, the only reason it isn't a 5 are down to two reasons: Batteries: I'd rather replaceable batteries (no e-waste when the batteries eventually dies) and good but not great sound. But Sennheiser and the like aren't making the same great ANC headsets. And I love that I can still use a jack!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Athomsfere, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted noise cancelling headphones that wasn’t too expensive and this was a great option for me! I like how I can cancel the noise, but still hear just enough to be somewhat aware of my surroundings. I like the feature where it stops the noise cancelling feature once you start talking to someone. It also feels great on my head/ears, and I’m pretty particular about headphone sizes and comfort. Sound quality is very crisp as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatherineT,

      Thanks for sharing such a detailed and helpful review of your WH-1000XM4 headphones!

      It's fantastic to hear that they were a great option for you and you're enjoying all the key features. We're especially glad to know you find the Speak-to-Chat feature useful and that they meet your standards for comfort. Your comments about the crisp sound quality and the ability to balance noise cancellation with awareness are very valuable!

      We're thrilled tp hear you're happy with your purchase and hope you continue to enjoy a great listening experience!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US