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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12480 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 12,480 reviews
  • Rated 5 out of 5 stars

    excellent device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent performance and this product has an excellent quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphonesSony, Awesome! We're truly glad you're enjoying the excellent performance and you like the great quality of these WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    No external noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my cousin who has office near a noisy junction. It’s very good and no external noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST. HEADPHONES. EVER. The noise cancellation on these are so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ilovecats, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really picky with headphones and have tried Apple headphones and didn’t like them as much as the Sony they last really long and had gone through many rough throws and are still in such good condition

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleeM, we're glad you like our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes subs getting used to. My ears get hot which i don't love but the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnitaY,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. Your feedback about the its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You can also adjust the headband depending on your head shape. For more information, please refer to these links:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ast MGR proved this to be a superior product to every other noise canceling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChefwanabeAntonioPhillips, thank you for the amazing feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfort. Can never expect less from this brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Co2004rules,

      You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality, crystal clear audio and perfect noise cancellation. love it !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bestbuyer,

      Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Wh-1000Xm4 - awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding I've ever had. You truly absorb yourself in sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dude, We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Was a bit skeptical since I am a BOSE fan but these really are the bomb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fire,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. Noise canceling works amazing and I like how the headphones sit on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robles, Thank you for the 5-star rating! We're thrilled to hear you appreciate the excellent sound quality, industry-leading noise cancelation, and comfortable fit of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the gym and to block out extra noise while working out. They block out a lot and im happy with how well they work. The only negative is the dont stay securely on during certain exercises but that is my only dislike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michele67212,
      Awesome! We are truly happy that the noise canceling feature of our Sony WH1000XM4 work fine. You can work out without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Would recommend to anyone looking for good ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kris, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Love the Color

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color, sound quality is excellent and noise canceling is worth the price but headphones are a little heavy and after wearing for awhile it becomes uncomfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AppleCare,
      Thank you for sharing your experience with us. While we're glad you like the color, sound quality, noise cancelling features and reasonable price of the headphones, we're sorry to hear the discomforts when wearing the unit for a long period of time. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your feedback and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Futuristic but retro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones. The warm silver color is super futuristic but also retro. Love those

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi todkiry.
      Awesome! We're thrilled to know that you like the design and noise cancelling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones. I bough these over the beats and bose headphones. 100% satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izuwaru, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and excellent noise canceling capabilities. The best headphones I’ve ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gator, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Noise Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read all the reviews on line & then listened to them in the store. Great early Black Friday sale deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Gift for my son. He loves them. Looking to get a pair of my own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MD2020,

      You made the right choice! We're glad that your son loves the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great all around.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around a great headphone, Prefect for traveling also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Disappointment,

      Awesome! We're glad you like the headphones for your traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US