Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
ANC is a great feature.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. ANC cannot be matched. A bit pricey for a revamped headphone but should last a while. App is fairly easy to use but the buttons could use more functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jvas1791, We are thrilled to know that you like the sound quality of your Sony wireless headphones. We value your input and appreciate your feedback. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice quality very well built and amazing quality .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smart, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best. Highly recommended this headphone if you want top end product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 5starman, You've made an excellent choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony! -Sam
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and worth every penny! Quality of sound is amazing and noise cancellation is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runner,
Great! We're thrilled that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality, got it at a great price and love the noise cancelling on these sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anbuhunter, thank you so much for the 5-stars review! We are really thrilled to hear you are happy and satisfied with the outstanding sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony!
- Romeo
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, and syncs to my iPhone more efficiently than any of my Apple earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaddyGM, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you are satisfied with the incredible sound quality and stable Bluetooth connection of your new WH-1000XM4 Wireless Noise Canceling Headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, noise cancelling is great and sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayjay, We are so glad to hear that you are happy with the noise cancelling feature and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a gift and my husband loves them! Charge last a good amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rkib,
Very nice! We are glad your husband loves the headphones and battery capacity too. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
Excellent Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and noise cancelling. Love to take walks in Manhattan with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mindemory,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
MUST HAVE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The audio quality is A1 and the noise canceling is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they say noise canceling these are really noise canceling put them on you can’t hear a thing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattthew,
Awesome! Good to know that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Love love love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these wireless noise cancelling headphones! Great for flights and blocking out the sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatTV,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good sound and cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic pair of all around headphones. There is a Sony app to allow you to tweak the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Somebody, We're glad that you like the sound, noise canceling, and EQ settings in the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent ANC headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC headphones. Given as an Xmas present and recipient loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsk666,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. I will recommend this headphone to everyone I know.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Repairwireless, Awesome! Glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound. No issues with skipping, disconnecting, etc. Sound canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dominic,
Awesome! We're glad that you're having a great time using the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good, but they fit funny on my head. They don't seem to want to tighten around my head. Other than that they sound very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VersyeJr,
We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great for big heads
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit for my big head. Awesome clarity and bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donnie, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Sony noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for family and sound quality is good. Recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naveen! Thank you so much for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sounding headphones! .... When it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! .... When it works I'm on my third pair of this model. Not a fan of the Gen 5's design. The first one developed a weird issue. The noise cancelling would randomly choose to blast your ear with noise, in effect assisting you in simulating what tinnitus feels like. I later found out that "Oily ears"? can cause a weird issue with the Noise cancelling headphone in the ear cups clogging. This is the first time i've heard of this, as my XM3's have never has an issue after years of use. The second time, the ANC just completely died on a random afternoon.... One second your listening to music on the plane, then all off sudden the ambient sound no longer gets removed & you hear the lovely roar of turbines. Hopefully this third pair works. Best Buy Warranty has really worked out for this pair. Random note: the New Bose QC 45 has odd channeling issue on their earcups. Either you don't notice & it's great or you do notice it & you can't unnotice afterwards. :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vita,
Thank you for sharing your feedback with our Sony WH1000XM4. We're thrilled to hear that you appreciate the sound quality of your XM4. We regret to hear as well that you are having some issues with the headphone. Please allow us to help on this. You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
Hope this helps.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco