Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great cans
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of Noise Cancelling Headphones, great for listening to music and taking calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound. Purchased for my son and he enjoys them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Live24,
Awesome! We're glad that your son is enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A very good investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say that these callers headphones are awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Green, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones have a great sound and noise canceling is pretty good. controls are easy to use.
I would recommend this to a friendNot for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones based on reviews that these headphones are the best noise cancelling headphones on the market. Personally, I couldn’t get over the inconvenience of using these headphones with my Apple products in comparison to AirPods and Beats. I hated having to manually switch between devices when I wanted to used them with my phone or computer or even my Apple TV. For that reason they were a headache for me. I’ve instead opted for Apple’s AirPods Max
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newbie,
We regret to hear that these headphones haven't performed to your standards. Your feedback is greatly appreciated. The WH1000XM4 headphones have a multipoint function that lets you connect to 2 devices at a time. Make sure to set this function on the Sony Headphones Connect app. You may refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
In case you still have the headphones and need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. My daughter loves them. They block out all sound. They are comfy. They synced easily with her iPhone. I might end up getting a pair for myself. Great gift and fast shipping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dukelover79, We're very grateful for this positive feedback! Glad to know your daughter loves the excellent noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancellation is amazing. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hanzo, thank you so much for the 5 Star review! We are truly happy to hear you love your new WH-1000XM4. We are also pleased to hear you are satisfied with its incredible noise canceling function and outstanding sound quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Love Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headsets. The noise cancellation works very well. The build Quality is very good.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camen a time and is good products perfect for Christmas and happy thank bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user863629, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
King of headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best headphones on the market, the ANC makes for a comfortable listening scenario
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Revieweeee,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
College student
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I luv them for working out and walking around campus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarmenM, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
Great product, as long as you dont wear it all day
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought numerous over the ear head sets and took them all back and finally settled on this one. If you do not have to wear it more than an hour or two, it's perfect. However, I was using it for remote work and found that after wearing it 5-7 hours daily for several days in a row, I had to stop wearing it due to some tenderness and pain around my ear and head. I gave it to my step son and he LOVES it, but he don't wear it as long as I did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cliff,
You made the right choice with the Sony WH1000XM4. Your feedback about its fit and comfort is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The best headset in this price range.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best all around headphone. Not worth to upgrade to xm5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi larc0119, Fantastic! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones in it’s price range. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
YES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Nice brand. Good quality. Appropriate for young people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmmyS, Thank you for sharing for your positive review of the Sony WH-1000XM4 headphones! It's great to hear they're well-regarded for their product quality, brand reputation, and suitability for younger users. Thanks for the 5-star rating and for choosing Sony! -Jess
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 iwas looking for some great all around headphones sound and quality did not disappoint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Russ383, You've made an excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Their bluetooth name is "My love" for a reason
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. When I first wore them I felt so happy for that moment, it's memorable, to say the least. I also wear them to play on my ps and now I don't need a Gaming headset just need a mic on the side which lots of gaming headsets need anyways.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiffany,
You made the right choice! We're glad that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Dony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I used the everyday at the gym and when I’m going for a walk. The only thing I don’t like is the fact that I can’t hear well when I’m on the phone with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD1998,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about the call quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When on a call, turn up the volume of the headset and the connected device. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. You can also check your source device or the app that you are using for mic sensitivity if available.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sony ANC headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got the long awaited headphones at a discounted price. The sound clarity is amazing.
I would recommend this to a friendWorth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a lot for them. So worth it. Quality of sound is great and the controls are so easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldTownLady, Good to know that you are enjoying your WH1000XM4.. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound quality I’ve ever heard! Noise canceling as well! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryant,
Awesome! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph