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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12482 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 456 Showing 9,101-9,120 of 12,482 reviews
  • Rated 4 out of 5 stars

    Comfie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable with the right level of noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jmb2,
      Thanks for your honest feedback and we highly appreciate it! We are pleased to hear your satisfaction on the noise canceling capability and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really great to use when you don't want to hear anything in the house haha

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alvarezroger25, Perfect! Thank you for choosing and purchasing our WH-1000XM4. We really love to hear you like the impressive noise cancelling feature and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great for work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice of headphones. I love the ambient sound control and noise cancellations

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones for travel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio quality. It was between these and the Bose. These barely beat the Bose. I would like for them to have a little more bass however the sound is fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cesar,

      You made the right choice with the Sony WH1000XM4! You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
      https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html

      We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, noise cancelling. Love these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cbw1, Fantastic! We're glad you like the excellent sound and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Fantastic Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! You are a fool if you spend double for the new Apple headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JBJB,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    (:

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is good. Very good quality headphones!(:

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cindy,

      Awesome! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for studying or when you want quite time from outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinball,

      Amazing! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These are worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair and I love it! It is expensive but worth all the money. The app that it comes with makes it very convenient for school. Also, they stay on my head through my whole workout. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaJ, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love this headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation has greatly improved. Premium sound quality. Not switching to any brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Genesis, you definitely made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing noise cancelling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling in these is amazing, best in class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zangel145,

      Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Don’t for me, big ears.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If only you don’t have large ears, noise cancelling is top notch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ravitej, We're glad that you like the noise canceling function. We're also sorry if the design doesn't suit your ear size. The WH1000XM4 has an adjustable headband to suit your wearing preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is life changing and is completely worth the price if you have enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and sound! My husband uses it for music production and loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikky, Thank you for the 5-star rating! Good to know that your husband loves his new headphones especially using them for music production. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Too good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving it I gifted it to myself for Christmas and I love it It’s better than m3

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ronie, this is indeed an excellent gift. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Good quality but not most comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones but get warm after an hour or so

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ACAI,
      Thank you for purchasing our Sony WH1000XM4 and we're glad that you like the audio quality of your new XM4. We appreciate you sharing your feedback. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. I would recommend it to anyone. Every home should have one of these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jason,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sounds good, nice fit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the EQ section of these headphones. They fit nicely too. Glad to have & use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rabidwatchdog59,

      Great! We're glad that you like the fit and equalizer function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise cancellation amazing!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! The sound is amazing and the noise cancellation is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjay, Great! We're thrilled to hear you love the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones had amazing sound. Very easy to use. Was definitely noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimb,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US