Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
So Annoying Swipe Volume Control - Avoid This Item
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these headphones. Like so many headphones these days they have touch controls only - no buttons. you have to swipe or touch the side of the headphone in a certain way to change volume levels and to advance and stop. So every time you touch the headphones just to adjust them on your head (coz they slide around all the time) you end up changing the volume or advance or pausing or something else. It is super annoying. I went back today to Best Buy and bought headphones with old fashioned buttons that actually work. Sadly I'm 15 days past the return date for these expense but useful headphones and Best Buy won't let me return them. I'm crying about this. So much money down the toilet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobynB, We’re sorry to hear you did not have a great experience using the touch control sensor of your Sony WH-1000XM4. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is fantastic. Audio is amazing. Easy to pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Armaxdylan, Great! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True to the description!!! Sound quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Los213k,
Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent headphones all round.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling. Dope. Sound quality. Dope These are a major major major GO.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi That1vegandude, good to know that you're enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph
Basic comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality but the comfort is the reason why i give it 4 stars. After wearing these for an hour, they start to annoy my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miko,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the comfort. Your feedback is greatly appreciated. Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these head phones. Love the Noise canceling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Great! We're happy to hear that you are loving your new headphones and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity, noise canceling works very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jhow, Thank you for the great review! We're glad you like the audio clarity and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
You must buy these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works as intended I would definitely recommend purchasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardT, That's very cool! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess
Better than Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose. I have both and these are better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MImomof3, Awesome! Glad to hear that you are liking your WH-1000XM4 better! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are paying for quality with these headphones. Nice fit and nice sound.
I would recommend this to a friendLove These headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounding headphones. Super clear sound. Love em
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonnyD, Great! Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Buy these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great value. Better value and sound than BOSE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JR2021, Awesome! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Will recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10. I will recommend. The noise cancelling is beyond this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahma,
Thank you for the 5-star rating and we are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Sony Headphones are the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-cancelling headphones. Good price on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeeBop,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Unbelievably quiet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used them on a loud flight and couldn't hear a thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Wow! We're delighted to hear you like industry-leading noise cancelation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
sony awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best out there please pick them up. now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommycat19,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Easier of use for two different devices and sounds awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah912, That's awesome! We're glad to hear you like the great sound, comfortable fit, and very easy to use multipoint connection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
great sound and noise - app needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound -fantastic noise cancelling app and control explanation -- challenging otherwise sound and noise - 5 star /app - bring it to 4 star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chucker, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. We are sorry about your experience with the Sony | Headphones Connect app. You can learn more about this app by visiting this link: https://helpguide.sony.net/mdr/hpc/v1/en/index.html. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
Best headphones in the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really nice headphone for 299. I would say it’s best in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Immu, Awesome! We're very happy to hear that you feel the WH1000XM4 is the best headphones in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Sony knows how to make headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones sound awesome. Would highly recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mcd649, Great! we're glad that you like the sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin