Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound quality, sometimes laggy though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these are great, and so is the battey life. Only issue I have is that with short form content sometimes audio lags behind when videos start, after a couple of seconds it catches up though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradenE,
We're pleased to learn that your Sony headphones have impressed you with their great sound quality and long battery life—thank you for your 4-star rating! The WH1000XM4’s combination of high-fidelity audio and all-day power is certainly a standout. Sorry for any inconvenience with the brief audio lag when watching short form videos—this can sometimes be related to device connectivity or Bluetooth codec settings. If possible, try updating your headphone firmware and reconnecting them to your device, you can check the information and instructions in the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html?search=software.
Thank you for choosing Sony—hope you have a fantastic day!
DiegoV.
Outstanding Headphones!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Vinman,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day! -DiegoV
Awesome sound, features, and
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could go on and on about how much I love these headphones. The sound quality was my primary motivation, but my experience has been great overall. There are other convenient features, such as the ability to swipe on the outer side of headphones covering your ears. This action can pause/play, skip, and adjust the volume. From what I’ve heard from friends, they can’t tell the difference on a phone call when I’m using them to speak. The material is very nice and doesn’t flake or tear as I’ve experienced with other brands. In addition, there is an app that allows you to connect to them and customize the audio to your liking. This includes the level of bass, treble, etc. It can even process pictures of your ears to create the “best sound” according to the shape of them. I have had them for about a year and hope they continue to last for a long while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyahByah, That's really cool! Thank you so much for sharing your impressive experience so far with your WH-1000XM4! It's really amazing to hear you are pleased with the excellent features and superb audio quality these headphones deliver. Glad to know you are utilizing the built-in equalizer on the Sony Headphones Connect app and you like the effortless operation and great phone call quality that are also noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback and for choosing Sony! -Jess
Great sounding and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is not quite as good as the WH1000XM5, but the sound is on par, if not better, they feel more sturdy, collapse smaller into the case, and (for me at least), they are more comfortable when wearing for long periods of time (ie several hours). I compared a lot of wireless over the ear noise cancelling headphones from Beats, Bose, Sony, JBL, Apple, and SkullCandy. Sound wise, these rated towards the top of the list, clear strong bass, matched evenly with the mid and highs, easily adjustable in the app when using with your phone, and sound great connected to my PC, which I use them with most of the time for work (both listening to music and for zoom or teams meetings) for 4-8 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonE, we're glad you like your headphones! Thanks for choosing Sony. ~Earl
Amazing Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. I went with those instead of the one from Apple, they are lighter. 100% I recommend them. The battery life kept me a month.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny,
Thank you for choosing Sony!
We're truly heartened to learn that your WH-1000XM4 headphones deliver great audio and impressive battery life, and that you chose them for their lighter design over other options. Your recommendation means a lot to us—thank you for sharing your experience.
Best regards,
-Fred
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched to these from your standard none-noise cancelling headphones and I must say the jump has been otherworldly. Noise cancelling works just like the words imply. You can always calibrate it with a push of a button if you find it lacking noise cancellation. Comfort is perfect. I usually wear these when taking a 20 minute nap listening to white noise. I sleep like a baby. Battery life has been phenomenal. App works great. Touch sensors work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EinMann,
Great! We're thrilled that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very comfortable. My only issue is that when you press the power button when the headphones are on it is supposed to tell you how much battery life is left but it always says battery is fully charged even when that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George, thank you for sharing your thoughts on the exceptional sound quality and comfortable design of the WH1000XM headphones. We apologize for the battery life issue you’re experiencing. To help resolve this, please check the Sony Sound Connect App to see if the remaining battery percentage aligns with the voice guidance you hear when pressing the power button. If there's a discrepancy, we recommend updating your headphones to the latest software version, as well as ensuring you have the most recent version of the app. If the problem persists, please feel free to reach out to us at sociasupport@am.sony.com. When contacting us, kindly include your name, Best Buy username, headphones model number, a description of the issue, and your phone number. Thank you for choosing Sony! Sincerely, -Jenn
Very good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound so good and are very comfortable. Light and portable but this also makes them feel a little fragile sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusM!
We are really happy to hear how much you're enjoying your WH-1000XM4 headphones! We appreciate you sharing your thoughts. It's great to know that you're so pleased with the sound and comfort.
We worked hard on making them lightweight and comfortable for all-day use, with great sound and industry-leading noise cancellation, so it's awesome to know that's making a difference for you. We'll definitely take your feedback about them feeling a little fragile into consideration.
Thank you for choosing Sony!
Best regards,
Estefany
Light and comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation i have ever experienced. The outside world seems to fade away while these are on. Also they are extremely comfortable and light when worn. Battery lfe is amazing as well. Im happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
That's nice to hear that you are enjoying your new Sony WH1000XM4 for its quality sound, awesome noise canceling feature, comfortable design and long battery life. You will surely enjoy listening to your favorite music without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Must Have Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hunter,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Everything you could hope for in headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, very comfortable. Lightweight and very well made. Sound quality is excellent. Bass is well balanced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimS,
Great! We're glad that you like the fit, comfort, design, and sound quality of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones are excellent overall. The noise canceling is top-tier and works extremely well in noisy environments like cars, planes, or public spaces. Sound quality is rich and clear, with strong bass that can be adjusted in the app. They’re also very comfortable for long listening sessions. On the downside, the touch controls can be a bit too sensitive at times, and switching between devices isn’t always perfectly smooth. They’re also on the expensive side, though the performance mostly justifies the price. Overall, the XM4s are a great choice if you want premium noise canceling, comfort, and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KhoaH,
Thank you for choosing Sony!
We’re delighted to hear that you value the premium noise cancellation, rich sound quality, and comfort of the Sony WH-1000XM4 headphones. Your thoughtful feedback truly captures what makes these headphones exceptional for busy environments and extended listening sessions.
We apologize for any inconvenience caused by the occasional sensitivity of the touch controls and the device-switching experience. We also appreciate your understanding regarding the premium pricing. Your insights are invaluable in helping us enhance both performance and user experience.
To optimize the touch controls, please ensure you’re operating within the sensor’s range and using the touch sensor panel as intended. Regarding device switching, the headphones support multipoint connection, allowing simultaneous connection to two devices. If you encounter any issues, please consult the troubleshooting steps available here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204612
Best regards,
-Fred
Love the blue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Sony loyalist. I own the 1st gen, 3rd gen and now 4th gen. I hope they bring this style back as the 5th gen are not foldable. Every gen hs an incremental improvement in sound comfort and weight, definitely better sound and quality than Apple products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KOBE,
WOW! Thank you for being such a Sony loyal user. We highly appreciate you on that! Your feedback is important to us and we will forward this to our team to help us improve our future products. We are truly happy that you like the audio quality and lightweight design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Highly Recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read a lot about the various wireless headphone options and decided these would work well for me. I have not been disappointed. The case is nice. Has a quality look and provides a good level of protection. The headphones look and feel high quality. Not at all blingy, more understated. The headband and ear pads are well padded and comfortable for extended listening sessions. Pairing is extremely easy. The phone app is well integrated and easy to use. The included quick start information is probably enough for most folks, but Sony has some great video's and more detailed instructions available online. There are only two physical buttons, and they feel positive and work well. The touch control using the right earpad is simple, and works well. The proximity sensor in the left ear cup pauses what you are listening to if you lift the left ear cup or take off the headphones. Holding your hand over the right ear cup mutes the level down so you can hear ambient sounds better, or have a conversation. The chat to pause feature works well, and can be turned off. If you start talking it pauses what you are listening to. The adjustment level for ambient noise works well and provides some graphic's that provide some guidance for various environments. A quick press of the power button brings a voice that tells you the battery charge status. The sound is impressive. Very impressive. I listen to a lot of high res music, I primarily use the LDAC codec and have been extremely impressed by the audio quality. Listening to high quality FLAC files you will hear nuances of the music you probably haven't heard before. LDAC really blurs the line between wired and wireless. I would recommend these to anyone that values quality audio and effective noise cancelling. Even without the superb noise cancelling these would be worthwhile for the audio performance alone. Sony got everything about these right, including the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, Thank you so much for your kind words. We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing— it helps me lock in when working out or studying and I love how portable it is as well! My fav thing is that it’s batter life lasts so long I don’t have to charge it all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnnieL,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 has made such a positive difference for you! Knowing that the sound quality helps you lock in during workouts or study sessions means a lot to us, as we're always striving to enhance those moments of focus and enjoyment. We're also delighted that you're enjoying the portable and convenient design of our headphones! It's great to hear that the long battery life is providing you with more freedom.
Best regards,
-Fred
Great Headphones!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for walking/running/just listening to music. They are comfy on the ears as well. The noise cancelling feature is great too! Easy to use. I actually bought these for my boyfriend to use on the plane when he comes to visits me and it works really well for him!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AleyshaR,
Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Great over ear headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, great noise cancelling and sounds. Battery lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love your WH1000XM4 headphones. We're glad the noise cancelling, sound quality, and battery life are all exceeding your needs. Thank you for your feedback!
Best regards,
-Fred
Solid set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything I need; great audio quality, comfy and long lasting battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess
Best headphones you can get
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl