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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 484 Showing 9,661-9,680 of 12,485 reviews
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovw these by far. Favorite headphones ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excitedtodissapointed,

      Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best in class noise cancellation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones. Pretty similar to the previous model however.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 0311niva,

      We appreciate your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just loved the sound quality of it! It’s crisp and bass is solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Akshay, You chose the best headphones! We are happy to hear that you love the sound quality of your new Sony wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Geat Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and blocks out outside noise! Would recommend to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! We are glad that you like the noise canceling feature of your new Sony wireless headphones, Susan! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for trusting Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so impressed with the sound on these headphones so far. Amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blurayfan,

      Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones that I see in my life. 100% recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cubano,

      Awesome! We're happy that you found the perfect headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancelling. So compact when folded

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lessermandingo,

      Good to know that you like the design, sound quality, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought another one I gave my old one to my brother he like it too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EduardoP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best over-ear headphones on the market for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benny,

      Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great but no mute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and no complaints from phone call mic volume. The only issue I have is that there is no way to Mute the mic from the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tygerhawk,

      We're glad that you like the sound quality and call quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about a mute function is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Should Have Purchased Sooner:

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Sony- WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Black...and they do not disappoint! On the riding mower for hours, noise is drastically reduced. Can comfortably listen to music & receive calls/talk. Great purchase for my needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill5, Thank you for purchasing the Sony WH1000XM4! We're very happy to hear you appreciate the industry-leading noise cancellation and comfortable fit of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XMA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to connect. Noise cancellation superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cfyaya, Perfect! We really love to hear you like the impressive noise cancelling feature, easy to connect, and amazing sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Bose cant compete

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones- period - Easy to connect and amazing quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miles, Perfect! We are glad that you like the easy Bluetooth pairing, sound quality and overall features of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Excellent Noise Cancelling Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are excellent at noise cancelling. Well constructed. Takes time to get used to the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texas1, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Sony headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones bought them for working out good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reyes,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has the best headphones! Thanks Best Buy!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnsherinaB, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    Silenced close by barking dogs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work fantastic at canceling out surrounding noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilenceisGolden, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Noise-Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are beyond ecstatic about these headphones. The sound is GREAT!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VickiF,

      Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The best headphones on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones for any type of music. Sony excellent product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrange19,

      We're glad that you're enjoying the versatility of the headphones for different genres. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound even greater price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Better than higher priced headphones by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JavonTyus,

      Good to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Regards,
      David Sony_US