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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 486 Showing 9,701-9,720 of 12,485 reviews
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones The person loved this set and use it often

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tmoney, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    College kids****

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for tuning out "background" noises. But if you are in college trying to use them to drown out voices you'll be a little disappointed. I still like them for helping me "zone in" better, and I know it's almost impossible to drown out voices due to the frequency. I was just hoping for more for the price. Also they are kind of heavy, so it might take a while for your head to get used to it. I had a sore spot on the top of my head from the weight after a couple days use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pshull, Glad to hear that you are happy with the overall performance of your new WH-1000XM4 Headphones, if the effect of noise canceling is not sufficient. We recommend trying the steps provided on our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

      Also, please use the sliders of the WH-1000XM4 to get a more comfort fit.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Best one yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling over the ear headphones I have owned yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. The build quality is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJHARR,

      Awesome! We're glad that you are enjoying the sound and build quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money!! great sound and noise cancel. 5/5 stars

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andi!

      Great! We're thrilled that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Merry Christmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This proved to be the gift that my wife didn’t know she wanted. Since unwrapping them, she has spoken very highly about them. I am very happy that I bought these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Don12,

      Awesome! We're glad to hear that you 're happy with your purchase. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    A "Sound Investment"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony wireless headphones. They easily connected to my Bluetooth devices and the corded connection makes my flights more enjoyable. The design seems to be more durable than a previous brand.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCampbell, we're glad you love our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    huge improvement from the lower model. WOW what a difference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helpful,

      We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    worth the money if you decide you want these.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase i own the xm3's i absolutely love these xm4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wheeler1234, we're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    amazing quality sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones. theyre amazing and i havent felt the need to upgrade to the xm5 yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wiwiwiwii2,

      Awesome! We're thrilled that you are enjoying with the performance of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony upgrade headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took son to Beast Buy and let him try all the headphones. Picked Sony WH1000XM4. Said it was upgrade to the Sony headphones he wore out. Great christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Flamoonburn,
      Great! What a nice Christmas present! We're glad that your son chose our WH1000XM4 over other brands and we're happy that he likes it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Isolation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Needs a week to break in but almost perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hollyjamliv100,

      Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We do appreciate your feedback. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Headphone I ever bought I love everything about it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, we're glad you love our newest industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality! They are a little pricey but worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Reason why they're on the top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. There's a reason why they sell so many

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuckVision,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Exceeded expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation and sound quality very impressive. Great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent, much better than expected. The noise reduction is also great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Student, Amazing! We're pleased to hear that you like the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the look good sound quality little wiggleyyyy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maev,

      Thank you for the purchase! We're glad to hear you like the sound quality of the headphones. Make sure to adjust the headband of the headphones for the best fit and comfort. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David sony-global

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the noise cancelling aspect of these. Also, the sound is so much better than computer speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cknurek,

      Great! We're thrilled that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones, better than xm3s. Buy with confidence.

    I would recommend this to a friend