Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
GREATEST HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best noise-canceling headphones on the market period!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, You chose the best brand! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Jayson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sounds amazing!!! N. H. N
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayson,
We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Best noise-cancelling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones, Best noise-cancelling feature ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tejas,
Great! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The noise-canceling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent noise cancelling, no too much competition out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi junior,
Great! You definitely made the right choice! We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , worth the price and quality at its best.
I would recommend this to a friendWorth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headphones. Also sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigPuppyShoes,
Amazing! We're glad to hear that your investment with the XM4 headphones is worth it. Great to know how you are enjoying the noise canceling function and amazing sound of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both noise canceling function and sound quality is amazing
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best my headphones. Sounds quality is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barstan, we're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Amazing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Music and tv sound amazing with these headphones, buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, We're pleased to hear that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
impressive headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome! The noise cancellation it’s just amazing.
I would recommend this to a friendQuality and comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and super comfortable. Top of the line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good sound and noise canceling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It can cancel the noise of the children.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chasebecky, Wow! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter for Christmas. Perfect gift, she is very happy but says sometimes her ears get very warm/hot (not burning) while wearing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LorraineC,
What a nice Christmas gift you got for your daughter and we're glad that she's loving it. Your feedback is highly appreciated and we take this seriously to help us improve our future products. When wearing the headphone for a long period, it may cause a warm feeling to the user's ears. Immediately take off the headphone and let your ears rest. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Worked great until lately.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great however lately when in noise cancelling mode it just emits a high pitch squeaking noise that makes that mode unusable. I've otherwise loved these headphones and they are pretty comfortable with the exception of being a little warm around the ears in the summer time. Hopefully you have better luck than me with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zomb1e13,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
It's also unfortunate that you are experiencing a high pitch noise with the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Re-establish the connection between the source device and the headset. Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the power button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved and you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
All Show
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones come with a lot of window dressing but as far as I'm concerned the sound is pretty generic. I will say they are nicely put together and have a nice fitted hard case but that's about it for the price. A lot of bells and whistles but seem to have neglected how they sound which is really what matters most. No real bass to speak of even using the equalizer on the app. The swipe controls on the right headphone were hit or miss. Even though I tried and tried to navigate them. If your priority on buying wireless headphones is noise cancellation than maybe these will work for you but if you are into music you can feel these might not be for you even at the sale price. I returned them as maybe the pair I had were defective. I wasn't having a second go around of disappointment. However, I will say I love Sony products just not this one. I ended up buying a lower tier pair of Sony headphones that did have extra bass that you could control with the app as well as noise cancelling. All around great sound. Not just a bunch of novelty features. Swipe control features works like a charm. And to top it off I caught them at a black Friday price and put a lot of money back in my pocket. Good Luck!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SKEL,
We're glad that you like the design and supplied case of the headphones. It's unfortunate that the sound quality and touch controls didn't live up to your expectations. It is recommended to use your index finger when controlling the touch sensor. Having the latest software version of the headphones (updated through the Sony Headphones Connect app) will provide optimum performance and might have changed your experience.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. We hope your other Sony headphones will continue to provide you with excellent performance. Thanks for sharing your review and for choosing Sony.
~Ralph
execellent Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good one. But the problem with my ear caps it was painning after wearing for longer time. I had to return and got the next version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SriJ, Thanks for sharing your experience with us. We're sorry to hear that you are having discomfort with the XM4. With your new one, make sure to adjust the headband slider to ensure proper fitting. Enjoy and thanks for choosing Sony! -Craig
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome. Got them on sale. My son loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tara,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Amazing Headphones, amazing customer service!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and the staff members who helped me deserve a raise. I would definitely recommend people to buy from this location.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrendanD,
Nice! Thank you for your recommendation. We are truly delighted that you like our XM4 headphone and they were able to assist you. Thank you for choosing Sony! - Marco
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality amazing nous cancellation good easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Good to know that you're enjoying the sound quality, noise canceling function, and user-friendly features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
~Ralph