Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
So far, so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Apple headphones DUPE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by these headphones, the sound quality is great and the comfortability of these are amazing—it feels light on my head and the cushion around my ear feels good too. The color and look of the headphones themselves are cute too, very simple and minimal, a look I enjoy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnalizaA,
Awesome! We're delighted to hear your enjoyable experience with the incredible sound quality and comfortable fit of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Amazing sound, mediocre to poor UX in other ways
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zebraboy6,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.
The steps on this link may help improve experience with the touch sensor:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Key to Writing My Dissertation!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones! Comfortable, noise cancelling, awesome sound quality, and I can go for multiple days without charging them up. Without these I could not have written my Ph.D. dissertation. Super grateful to Sony and my little brother for helping me get these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrJake,
Perfect! We're glad that you are enjoying the comfort, noise canceling function, sound quality, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfortable with great sound quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Great design, even better sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphones when there was a little sale going on but I have to say it's well worth the full price. The mark 4's not only look great but they sound amazing. I can put these on, use the noise cancelling, and listen to my music with no distractions, even when sitting next to someone in the car playing their own music over the speakers and singing as well. I'm glad I made this purchase. On the flip side, there are two minor issues I've run into since using these. One, the touch controls are a little bit unresponsive at times. For instance, double tapping to pause sometimes takes a few tries to work. Moreover, the touch controls are only available on the right side of the headphones. Though this is fine I suppose in most instances. Two, the battery percentage is perhaps inaccurate? When I first got these, they came supposedly at 100% battery because that's what the headphones said when I pressed the power button. However, it kept saying that for a while, until all of a sudden it dropped to 40%. There was no gradual battery drainage i.e. 100% > 75% > 50% > 25%. I haven't been using them for very long so I'll have to see if this can be fixed or not. Aside from these very minor problems I've encountered, these headphones are an amazing product and I'm excited to keep using them, especially when taking flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ravioli, Thank you for the 5-star rating! We're very happy to hear you like the amazing sound quality and industry-leading noise cancellation of these headphones. And we're sorry to hear about the touch control issue and battery percentage issue that you're having.
If the touch sensor control panel does not respond correctly, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
And if the battery percentage is inaccurate, please make sure that the firmware is up to date. Also, try to perform a factory reset and reconnect the headphones to your device. For factory reset procedure, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great sound quality, excellent noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, excellent noise cancellation, comfortable fit. And once you learn how to use the app to change settings for things like touch control, it's nice to have the flexibility to control those options. Wish the headband was made of stronger material to withstand pressure from, say, wearing the headphones in bed while sleeping on your side every night. Over time this will break the headband, as I've discovered. Still, that's probably an unusual use case so I won't ding the rating for that. Definitely recommended, especially as a lower-cost alternative to the more recent WH1000XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyC,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, fit, comfort, and dedicated app of the headphones. Your feedback about the headband design is greatly appreciated. Rest assured that these headphones are made with premium materials. Thank you for choosing Sony!
-Ralph
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING!! Great sounds, great feels. Would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sharmin!
We are absolutely delighted to hear that you love your WH-1000XM4 headphones and are enjoying both the "great sound" and "great feels." It's rewarding to know that the combination of our industry-leading audio quality and premium, comfortable design is making such a positive impression.
We appreciate you letting us know you'd purchase them again!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
loved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphone. I was gifted them for my birthday, the sound quality is so good. They also feel comfortable in my opinion, they don’t squish or hurt my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EilO, thank you for the wonderful review! It's always special when a gift turns out to be something you truly love and we're so glad the Sony - WH1000XM4 headphones hit the mark. Great sound and all-day comfort are exactly what they're made for. Enjoy every moment, and thank you for being part of the Sony family! Regards, -Dominick
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamarR!
We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team
Like No Other
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are arguably the best audio I have ever experienced from a pair. The bass thumps without being overbearing. The clarity is exceptional, and the detail is outstanding. The headphones also remain comfortable to wear over extended periods of time. I do wish they were water resistant. These rival Sony's latest model, which I also have, if you want to save some cash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSherry, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Easy to Use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and use. Very comfortable. I just wish they were a bit louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineD,
Thank you for your feedback! We are pleased to learn that you find the WH-1000XM4 easy to connect and comfortable to wear.
Just to add, these headphones come with industry-leading noise cancellation and customizable sound settings through the Sony | Sound Connect app, so you can tailor the audio to your liking.
If you feel the volume isn’t quite where you want it, adjusting the equalizer settings might help enhance the overall sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
Amazing quality and affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them to listen to music while I work on my computer and they are amazing, super comfortable and the sound quality is also very nice. There are also very durable, I have dropped them multiple times and they are just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jocelyn,
Thank you for sharing your thoughts on the WH-1000XM4 headphones. We feel privileged to know that you are enjoying their comfort and sound quality. It’s also wonderful to learn about their durability. Your feedback is incredibly important to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing our brand!
Best regards,
Gus
Sony has a winner!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that the these cans are quite impressive. The ANC is better than my Bose QC45 cans and the sound quality has a little more mid to bass than the Bose. Overall Sony’s is the perfect fit for my listening please and they fit nicely on my head. Overall, I would say for the price point that the Sony cans are a litter better than the Bose at the same price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOCog, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Great quality headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an old sony headphone. this new one is better in every way. The noise cancelling is great and dampens unwanted sounds. The battery life is good as well. It also very comfortable. Time will tell with its reliability, but its lasted over year and still works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakkon, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great sounding
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding and light weight. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Utnascarnut,
Awesome! We're thrilled that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is nearly perfect. Very comfortable without being too heavy on the head. Worth the investment and a little more cost effective. Just because they are the older version of the XM5 does not mean you lose out on quality at any point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minamaru. Thank you for sharing your thoughts on the older version of the Sony XM5 headphones!. Indeed, it's worth noting that older versions of high-quality headphones can still offer excellent performance regarding noise canceling and comfort. Thanks for choosing Sony!. -Milton
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cans are comfortable for long stretches, the adjustable noise cancelling makes people talking only a couple feet away complete disappear even without any music playing, ridiculously long battery life and holds a charge for weeks without any parasitic loss. You do need the app to get the most out of them, but well worth the money especially since they’re less expensive than Bose and Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Decent sound & noise cancellation, bought twice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t sure what to expect from these because some of the reviews were mixed but honestly I’ve never been so happy with a purchase. As a fearful flyer these were a godsend on my last flight and the sound quality is awesome. I love that you have an option to plug them in and be connected wirelessly. They are super comfortable and the battery lasts forever. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olive,
You made the right choice! We're glad that you like the sound quality, wired or wireless connectivity, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph