Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Amazing Features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of features the headphones came with is astonishing and seeing how the app works with your ear shape as well as the adaptability was remarkable and an amazing experience highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the app functions (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Close but no cigar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I almost kept these. I just could not justify keeping them when my Beast studio wireless 2.0 are clearly better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TonySaxton, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Ape over moon with headset.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ape buy banana-load of GME with diamond hand with steel ball like lord DFV. Smoothbrain ape like headset much, now ape buy GME in peace quiet no media sound and wait $69,420 then ape party hard like big banana time. Massive tendie party ape men and WSB.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiamondApesTil69420, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Good if you know what you’re looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless is meh, and doesnt sound the greatest, in my opinion the bose QC45 are betters sounding over bluetooth. Once plugged in though? Sony’s sound WAY better. The only real gripe i had was that the ear cup was way to shallow and i had to return it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson, Thank you for taking your time to review our product. While we are glad to hear that you are happy with the wired audio quality of the WH-1000XM4, we are sorry to hear that it did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True to the description! It literally blocks the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vjpina,
We're thrilled that you're enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good quality . Great gift for son .....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carl,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
SONY HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for my daughter, she wanted one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB74TX, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
yup good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones... Great sound...No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milkjar,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Headphone Reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and support has been positive. Our Best Buy store is there to answer questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphone..loves noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunny, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for the price. Decent sound quality. Wanted more and better but had budget limitations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LincolnCarlsbadCA, Thanks for sharing your experience with your Sony headphones. We highly suggest playing high-quality audio files with your Sony WH-1000XM4 headphones for best listening experience. We also recommend using the Sony | Headphones Connect app to personalize the settings and your overall experience with your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Vincent
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones especially when he color. The only issue I have is that the battery doesn’t last that long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikieS,
Many thanks for the 5-star rating! We're happy to hear you love your WH1000XM4 headphones. However, we're sorry if the battery doesn't last long. Usage hours may be different depending on the settings and conditions of use. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
For more details, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://www.sony.com/electronics/support/articles/00265295
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We do apologize for the inconvenience.Thanks again for purchasing Sony! - Kris
King Josh Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth setup was pretty simple. I really like the controls on the right ear cup. The sound quality is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KingJoshReview, Thanks for this amazing review! We're really glad to hear you're having an enjoyable experience with your WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
BEST SONY HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones, well made, great sound, love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DEEJAY22, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
It has decent sound quality but has some issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a decent sound quality. But, I had connections problems. Connected device doesn't see the hands free (mic) until I turn it off and on again. So, I returned it. Also, I would prefer physical buttons instead of touch controls
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Engineer,
Thank you for your your time to write this review. While we are glad you like the sound quality of the headphones, we regret to hear that the unit had been returned due to connectivity issues. Resetting the headphones and making sure that the software is updated help to resolve issues if the headphones is not working properly. We greatly appreciate your feedback with regards the controls of the unit. We hope that you will shop Sony again in the future and thanks again for shopping Sony! - Kris
My review of Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market for noise cancelling, I sought out them specifically for that for plane rides, they are too notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marklaw, We're thrilled to hear that you feel the WH1000XM4 is the best noise canceling headphones in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones for the price. I got them to use for long car/plane rides and they work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Awesome! We're glad to hear you like the incredible sound of your new headphones. Nice to know you've enjoyed the unit especially for long car/plane rides. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Glad I purchased!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing!!! Definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tbwo, we're glad that you like the sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Acceptable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling. Ok sound quality. Playback controls have a lot to be desired. Voice calls quality inconsistent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYE, We're very grateful for this positive feedback! Good to hear you like the noise canceling feature and the great sound quality of your new headphones. We appreciate your feedback about the playback controls. For phone call quality issues, please make sure that the firmware version of the headphones is up to date.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam