Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great quality but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice canceling works really well, they were easy to use, and the sound quality is great. Had to return, however, because they're quite uncomfortable for me to wear. I have a larger head, and these are a bit rigid. They can be adjusted in the length, but I could get them to not press behind my ears, which give me a bit of a headache if I wear them for longer than an hour or so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nrose, While we are glad to hear that you are happy with the noise-canceling of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. We took note of your feedback and we hope that you consider Sony again in your future purchases. -Carl
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Love my headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good quality material and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sluna34,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Good set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great NC. Sound quality is great for a BT headphone. My ears get hot after 30 minutes of use. Other then that all is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahshad, we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I used mine for over two years. I bought a pair for my son. He likes it. He always wears them everywhere he goes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IhorF,
Thank you for the 5-star rating! That's very sweet of you on getting your son a new pair of headphones. Nice to know that he is enjoying the WH1000XM4 headphones. Thanks for an awesome feedback and for choosing Sony! - Kris
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is fantastic. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. Good for noise cancellation choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samyu,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great consumer headphones. Very bassy, very warm sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daddy, thank you so much for the 4 Star review! We are really thrilled to hear you are happy and satisfied with the incredible sound quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
ANC kings just got better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class active noise cancellation and ease of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krzyk,
Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
Do yourself a solid and don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the hype. The sound quality is good, but that's about the extent of it. I've had mine for about three months and used them only with Apple products. Connecting to bluetooth takes way too long if it even connects at all, the app is clunky and not intuitive, and the microphone is completely unreliable. I've been using the headphones a lot for work, and sometimes the microphone works, sometimes the sound is muffled, and sometimes it just doesn't work at all. I understand that these aren't the number one headphones for meetings, but I'm literally only expecting the microphone to work, sound quality doesn't have to be perfect. I contacted Best Buy, who told me to contact Sony, who told me to contact Best Buy. Best Buy scheduled an appointment to "have them looked at." I just went to the store for the appointment only to find out that Best Buy had no intention of looking at them and told me that I needed to contact Sony. Sony is going to send me a replacement which at this point I don't want but is my only option. Avoid these (and Best Buy) unless you're looking for a bad time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BurritoBill, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements from old versions with the multi device pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
10 Stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Bose 700 I have - almost unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuru1701, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound excellent noise canceling just awesome
I would recommend this to a friendSSS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones! Though pricey, worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best gift for my girlfriend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend never had a pair of hifi headphones so there were great to introduce her to high quality audio without getting her a pair that looked "Masculine"
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, thanks for choosing and purchasing our product! We're glad your girlfriend likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Best headphones ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Worth purchasing these headphones. Greatly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viren, Amazing! We're very happy to hear you appreciate the excellent quality of you new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headset ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for the gym, to run, take them to school, and just for anything really! Best purchase ever! I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio,
Thank you for the 5-star rating and we're happy to hear that you love your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
SONY WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling and sound performance !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great set of headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headphones and they provide great sound reduction, purchased with discount with the Best Buy membership!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieB, Thanks for sharing such a fantastic shopping experience. We're so happy to know that your son loves everything about his new WH-1000XM4 headphones, especially the excellent noise cancellation and incredible features. Thank you so much for giving the product a perfect rating! -Jess
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to own these and finally came across the opportunity to purchase them. I use them for a week, but constantly found that my right ear tip would hurt. I did some more research online and found that this is a very common problem. I also did not like how sweaty my ears and sides of my head would get when I used them outdoors it made me feel uncomfortable, especially around other people. I feel that this would be a great product if Sony would just fix the ear cushions. I ended up buying AirPod Max’s instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MathewB,
We regret to hear that you are not satisfied with the headphones. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph