Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
I love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I had the Aipod Pro Max and they were great but too heavy and uncomfortable for me. These are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaC, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Best over hear headphones out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watched a ton of reviews on The best over ear headphones. I even went into Best Buy and tried them on. The sound and comfort of these were slightly better than the competition, and were cheaper, especially compared to the apple maxs. The noise canceling is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it Fits and the color and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yazmin,
Great! We're glad that you like the fit, color, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
Amazing Noise Canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones block out noise a little too well, my wife has to slap me on the shoulder to get my attention. I especially enjoy these on airplanes, blocks out all the loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike, We are glad that you are enjoying your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Got these to use at the gym since I’m there every day. Only complaint is they sometimes they pause in the middle of the song by themselves. Haven’t read all instructions so maybe it’s something I’m not doing. They are supposed to pause if you take them off and if you set that option, but with the sweat a lot of times they don’t. Other than that I’m happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! You may be experiencing the wearing detection feature of the WH-1000XM4. The built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. In this case, you may turn off the wearing detection using the Sony Headphones Connect app.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=touch%20control
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Lilian
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product good brand and good price always
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilianS, Thank you for your positive feedback on the WH-1000XM4 headphones! We're glad to hear that you find them to be an excellent product with a good brand and price. If you have any specific questions or need further assistance with your WH-1000XM4 headphones, feel free to let us know. Thank you for choosing Sony! -Carl
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good head set sound really good fix good looks nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweetie, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Overall good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sturdy design. but it gets very hot. :( My ears get temp very fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coollaptop, We apologize for the inconvenience. How long have you been wearing the headphones? Try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Premium sound..now it's gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted. Someone is enjoying good sound. Must have gotten ripped off at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomp55555, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear about what happened. We hope that you are able to get the headphones back and enjoy its sound quality again.
Regards,
Carl
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancelling but the usability is horrendous. The capacitive touch is awful, I have to hold the power button forever to turn them on and the fact that I have to use an app is incredibly annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the app and control functions of the headphones. Your feedback is greatly appreciated.
The Sony Headphones Connect app is designed to fully utilize the capabilities of the headphones. You can still use the headphones without the Sony app.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
For touch control issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
To turn on the headphones, press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. If the headphones are not working properly, resetting and initializing may help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Pretty big Dad - how about those earbuds instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a noise sensitive kiddo - and ultimately the kiddo just used the apple ear buds - probably the size and such is too old timey - so 50+ users will love, and those younger will look at it as an antique. They do as advertised - they do seem to make things nicer when you are trying to listen to music and such in a noisy room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BC12,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design and size is greatly appreciated. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my earphones and I decide to go for headphones, it was a great decision, and I found was I was looking for. I’m very happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaR, awesome! We're glad you like love your new headphones! Thanks for choosing Sony. ~Earl
Good quality noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for daughter. She loved these a lot. The sound quality is excellent and noise canceling is also great. Feels light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Fire headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to wait for a sale and purchase these instead of beats( previous headphones) I’m soo glad I got these. There was a small learning curve with the gestures but they make sense and are fluid. I was going to get these or the apple ones. I have no regrets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CcOmoind, Your wait was worth it! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best Earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the noise-cancelling feature is the best out there. I love accessing the features from the app.
I would recommend this to a friendOne day in and i do not regret buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a day and the sound quality is great noise canceling i can barely hear myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothinghere,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to navigate setup. Controls are simple and the customizable options really make this probably my favorite headphone purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS,
Perfect! We're glad that you are enjoying the sound quality, app settings, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing noise canceling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones, and I can say these are better than the bose headphones I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thicctoe, Thank you for the amazing feedback! We're glad to hear that you're satisfied with the top-notch noise canceling of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
Excellent choice!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable and easy pairing. Overall a great choice, especially if you care about the sound quality, which was my main concern
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derek,
That's awesome! It's nice to hear that our WH1000XM4 works perfectly with awesome sound quality, comfortable to wear and easy to pair. You can now listen to your favorite music without distraction from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for my sister and she is obsessed. All the features and sound output makes this product one of the best on the market for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaN,
You made the right choice! We're glad that your sister is enjoying the sound quality and amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph