Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
AAAAAMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom and she absolutely loves it. She is constantly wearing headphones and I got these for her to replace her old beaten up ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayinA, That's great! We are truly delighted to hear your satisfaction with the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Craig
still learning about the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the comfortability of the headphones and the navy blue color is perfect for me. In terms of noise cancellation, I'm not sure. I was told by the person on the other end that they couldn't hear anything and I was typing at the time. On my end, I could still hear some noise in my background. Does it not block noise in both directions? Still adjusting to the product....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brady, Thank you for choosing Sony! The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled.
Should you need assistance with your new headphones, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great headphone for travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great noise canceling headphones. I used them on my last long distance trip and it help me relax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copello11, Thank you for the 4-star rating! We are so happy to hear that you have the WH-1000XM4 for your trip! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony- Silver Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase this as a gift for my teenage son. My son loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ellen, great! We're glad your son loves his new headphones! Thanks for choosing Sony! ~Earl
College student loves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my college son. He is really enjoying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzymo, You've made an excellent choice! We're delighted to hear that your son is enjoying his new Sony WH1000XM4 headphones. Thanks for choosing Sony! -Sam
Still the one of the best ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went for these the second time instead of XM5. These are much more travel friendly than the new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vimukthi, Great! Thanks for purchasing another WH-1000XM4. It sounds like we hit the mark with the WH-1000XM4 again. We're so glad to hear you are enjoying everything about your WH-1000XM4. these headphones are very good for commute/travel. Thank you for giving the product a perfect rating! -Jess
Great choice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Great audio very comfortable. Little hollow when anc is active but fit is good enough I don't use it very often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrence, Thank you for sharing your feedback! We are so glad to hear that you are enjoying your new WH-1000XM4! To further enhance your listening experience, please make sure to download our Sony Headphones Connect app. There you can adjust your headphone setting and equalizer to your preference! Thank you for choosing SONY! -Carl
Good, but annoying.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good sound quality, it's just that the settings and very annoying, and there are just better, easier to use choices for a similar price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Austin, Thank you so much for your honest review. While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that the headphones did not meet all of your expectations. We would like to ensure that you get the best experience out of your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
Some incompatibility with Amazon music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very good noise suppression. Problem I could not overcome, they kept crashing Amazon music. No problem airpod pros or corded headphones. Just Sony 1000xm4s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertZ,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. To isolate the issue, please factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
A great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair for myself and a pair for my partner as a gift. He loves them. He is a heavy traveler and they hold up to heavy usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marissa,
Thank you for your purchase and we're happy to hear that you and your partner love the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was good, but not the price of these headphones good. My main issue was fit. I originally bought the Beats headphones then tried these thinking that they were better. I found that they were loose and never really felt secure when they were on. The sound was perhaps slightly clearer, but they were lacking on bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband and wear the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
With the Sony Headphones Connect app, you can use the equalizer function to tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Bought for my teen
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He loves these so much. Says they’re the best he’s ever owned and he has owned a lot of very nice headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanA,
Great! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Headaches, Multipoint Bluetooth functions poorly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine, except when the Multipoint Bluetooth connection did not function that well, and it gave me a headache when wearing for more than a couple hours. I returned the product because of the headaches. Warning: if you have a smaller head, then this will be fine, otherwise stay away. The Multipoint Bluetooth connection was disappointing for a couple reasons: it switched connections too slowly for my taste, sometimes taking several seconds, and sometimes would not switch at all. The delay or failure would cause me to then have to rewind the podcast or other media I was playing so I could hear what was missed. Also, when multipoint was active, I had extreme microphone delays in Zoom calls. It was so bad that I was derailing the entire meeting and had to either disconnect the second device and reconnect to the call, or just not use multipoint. The sound and build quality was great. The noise cancellation was good, and the other gee-whiz features were good, except the Multipoint Bluetooth connection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HonestUserofProduct, While we're glad to hear you like the great sound, well-built quality, and industry-leading noise canceling feature of the headphones, we regret to know that the unit had to be returned. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.
We appreciate your feedback about the issues you had with the multipoint connection feature. We suggest installing the latest firmware version of the unit to improve the general performance of the unit.
Should you need any assistance in the future, feel free to contact us. You can reach our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or send your email to socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Solid
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones overall. Sound cancelling is decent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're very grateful for this positive feedback! Good to know you like the noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones. Only complaint is that the microphone when on calls does not isolate noise very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blep, Thank you for your positive feedback on the WH1000XM4. We appreciate your comment about the microphone's noise isolation during calls. The noise-canceling technology in our headphones is designed to reduce ambient noise for the user, but it does not extend to the microphone used for calls. This means that while you benefit from reduced background noise, the person on the other end of the call may still hear some ambient sounds. We are continuously working to improve our products and your feedback is valuable in helping us enhance the user experience. Thanks for choosing Sony! -Sam
Granddaughters favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves them. She actually uses these more often than her Apple AirPods. She said she is going to use only her headphones when we go on vacation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaM, we're glad you granddaughter loves our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Perfect sound proofing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headohones and easy to use. Got these for my girlfriend cause i have a pair shes always esntong to use and she needed no help setting them up and hearin music great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PercyVey,
That's awesome! We're glad to hear to hear that you like the easy to use features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Happy but not as good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is good but noise reduction isn't as good as advertised, especially for the high price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Hope this improves your experience. Thanks for sharing your review and we hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has worked well, especially killing the sound of the excessive noise in our neighborhood! Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missionary, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl