Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great go noise cancelling! Sets nice on ear with soft ear cover.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghie, Awesome! We are glad to hear that you are enjoying the noise canceling and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and features, they have been improving how they built them and don't break that easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great! We're glad that you like the amazing features of the headphones particularly the build quality and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Gc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise-cancelling. Great product, great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaG, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Carl
Not as noice cancelling as I wanted them to be
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but for the price, I wish they had been more noise canceling then they were. Tested them on a 5hr flight and I could hear a baby crying at the back of the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dani, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that it did not meet all of your expectations. If you feel like the noise canceling of the headphones is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Insane comfort and noise cancelling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COMFORT: Perfect 10 WEIGHT: Perfect 10 NOISE CANCEL: 10 AUDIO QUALITY: 8* STYLE: 9 FEATURES: 10 BATTERY: 10 CONSTRUCTION: TBD This is not my first pair of high-end Sony over-the-ear headphones. In fact, it is my 4th...and there is a reason for that. Two of the 4 previous pairs have cracked where the ear cup meets the headband. Once on my EXTRA-BASS headphones and again with my WH-1000XM3 (aka "last year's model") cans. The XM4 are similarly designed but they do feel a bit more sturdy at the joints. [The EXTRA-BASS headphones were definitely made with inferior plastic parts and had a different cup/headband design compared to the XM4 so that is not an apples-to-apples comparison.] But... As noted, comfort and weight are stellar with these headphones. I have worn them all day at the office connected to the laptop listening to music or videos AND connected to the office phone ready for phone calls (more on that later). As a bald guy who sweats, normally the top of my head where the band rubs will start to get a bit sore after 4-5 hours or the actual pressure on the ears will get annoying. I could probably go all 30 hours without complaining about the fit. They are very soft, very light, very comfortable. And, as a bonus, while your ears will sweat if you are wearing them while exercising or in the hot sun, I have found them to breathe better than previous Sony cans. The headphones are feature-filled. I really like the "touch-pad" concept over physical buttons as well as the auto-pause feature when you take them off your head. Connecting to TWO bluetooths (blueteeth?) has been a nice bonus as well. As mentioned, I can pair these with my laptop for music/Zoom/YouTube enjoyment and still have my phone ring through without need to take the headphones off or switch headsets. When using them to Zoom or talk on the phone, people have not complained about my vocal quality so I would assume all is good there. I am a big Google Assistant user so having that functionality in the headset is also nice. The Sony app is robust with tons of customizable settings including some auto-sensing features to make setup and preferences easier. Plus the app has an equalizer, but... ...but I am having difficulty tuning the audio in to my liking compared to my other Sony headphones--specifically my non-noise cancelling XB700s. Don't get me wrong, the XM4 cans have some great sound out of the box but some of the tunes I listened to initially (Pearl Jam and other 80s/90s rock and punk rock) seemed to fall a bit flat out-of-the-box. Tweaking the EQ helped but I still don't think the mid- and hi-range sounds pop as crisply as I am used to. [*This could also be an issue with streaming service compression as my music provider just changed.] Depth (i.e. "bass") however is very controllable and strongly represented in these headphones. What I like about the bass is you can really pull out the strong, rumbling bass in today's alt or club mixes (i.e. Missio or twenty-one Pilots) but also grab tight bass from hip-hop or old school rap. I trust that any "muddiness" I sense (which could be psychological) with mid/hi tones will eventually be resolved with the proper tweaking of the EQ. Noise cancelling in the XM4 is outstanding. I have no idea how all that voodoo magic works but Sony has figured it out. I am insanely impressed by what I *don't* hear. And after all, that is what you buy noise cancelling headphones for: To block out the ambient noise and really enjoy the richness of the audio pumped to your ear. These headphones are strong contenders for "Best of the Year." If I treat them well and don't crack them, they should bring years of satisfying use.
I would recommend this to a friendMic is not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is not working as expected, it is supposed to cancel out background noise while on call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Dear AbhishekS,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the microphone issues. This is not the experience we aim to provide, and we are committed to improving it for you.
For optimal microphone performance, we recommend keeping your smartphone or mobile device at least 50 cm (19.69 in.) away from the headset. Placing the device too close may result in unwanted noise. If you haven't done so already, please perform a firmware update on your headphones. This update enhances Bluetooth connectivity and improves the quality of hands-free calls. You can find more information at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613.
If the issue persists, please consider the following steps:
1. Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
2. Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP000275
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM4.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Nice SOUND headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good, much of the surrounding "noises" are nullified by the snug fit. It's comfortable for long periods of time, the jack/cable are high quality construction and the headphones themselves are of "sound" quality. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Good not great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, very good noise canceling. The mic is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We appreciate the positive feedback and we're glad you like the sound quality, noise canceling and microphone of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Audio quality and fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is good for what you pay. But coming from Bowers & Welkins the audio on B&W is excellent compared to XM4. The fit on XM4 is poor, and you can’t wear them at gym as it falls off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nikhil,
Great! We're glad that you appreciate the audio quality of our Sony WH1000XM4. About the fit, try to adjust the headphone to the desired fit and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product, I like it. Nice quality as well as comfortable price. Quite hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khoa! Great! Glad to hear that you are happy with the comfort of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Straight lemon unit. Battery issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one of these. Straight lemon. Unit came with 10 per cent battery. Left if on charge for a couple of hours, then tried again, it showed 100 per cent battery. I connected it to phone and right away I get the message "Low Battery, please charge". Left it again overnight charging, next morning same thing. Tried different cables and block, same result. I ended up returning it and getting a different one off of another retailer. Other than that, the sound was amazing and noise cancelling the best I've gotten so far. Definitely love the headphone, not the lemon I got from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalL, Thanks for sharing your experience. While we're glad you liked the sound quality of the headphones, we're sad to hear that your device has battery issues. This is definitely not the case especially with our premium models. We hope you'd still consider our products in your future purchase. Regards, -Craig
Perfect gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to have one of this I enjoyed using it while walking with my dog, while having work out traveling on a plane. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandolphR, That's awesome! We're glad you're enjoying using it while walking with your dog, during workout sessions, and when travelling on a plane. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best headphones I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I previously was using AirPods and since I am constantly on video calls, it was causing a lot of inner ear pain. These were a HUGE improvement. They provide noise-canceling without hurting your ears and fit over my larger head and glasses. Totally worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgtibbits,
You made the right choice with the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphone are top notch.. Until the ringing starts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Some of the best out there and great value especially compared to other sets of cans. Only downfall is that the noise canceling cause a LOUD ringing to emit in the ear cups. It happened to mine and went online to see how wide spread this problem is and its WIDE spread. There are a bunch of youtube video of people doing tutorials on how to get rid of the ringing cause by the noise canceling mics. None of the videos helped me though. THe ringing has progressively gotten worse and now I cant use noise canceling. Other than that, the headphones are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieM,
Thank you for the review and we're glad to hear that you like the headphones. We're sorry to hear what happened with the headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise canceling. It would be a 5 but they’re too big for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lthegvwwkje,
We're glad that you like the sound quality and noise canceling function of the headphones. We also appreciate your review on the size of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
" We Here To Help "
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sale Associate,Reflect Corporate Mission Better Customers Services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW,
Thank you for your kind words! We're thrilled to hear that you received excellent service during your purchase of the Sony XM4 Headphones. Thank you so much for choosing Sony! Enjoy! -Maria
I expected much more for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting more from these headphones. The noise-cancelling is nice but I hate that I can only be connected to 1 device at a time. I have them set to work with my phone and my tablet but if I last used them on my tablet, I am unable to connect with them on my phone until I turn off the Bluetooth on the tablet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JDCA,
We're glad that you like the noise canceling function of the headphones. We regret to hear that you are not having a great experience when using multiple devices. The WH-1000XM4 headphones support Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. Make sure to follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Not great for games / annoying gimmicky controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will force you to connect to communication or game sound. Major deal breaker when playing games like overwatch or call of duty. DOESNT SUPPORT TRRS CABLE. Microphone doesnt work using a wired connection Music playback and gaming without voice comms it is great. Disappointed that this isnt a headset that is flexible. Alot of the functionality is gimmicky and annoying at times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Void1943, we regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products.Thanks for sharing your review. ~Ralph
Two stars after returning them 2 times
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headsets primarily to use them in a home office setting; either for conference calls or just to listen to music. Now while they are good when it comes to noise cancelling and quality of sound, they fail in terms of the audio quality when answering or being on calls. All people who answered the calls on the other end say that the sound is distant or robotic or tunnel like and not clear. I'm on my third pair after i bought and returned the first two, including calling SONY support, on the actual headsets to troubleshoot and advised to return them for a different set. All three headsets exhibited the same issue on phone calls or even conference calls on my computer/laptop. Even though i like the music quality, and quality build, i'll probably return them for a Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gidionr, while we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing issues with the call quality when using the headphones with your computer or laptop. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
You may also check our related article link on how to use Bluetooth headphones for video calls on a computer.
Here is the link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
Carl
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. The buttons are a little confusing and it makes my ears hot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are glad that you like the sound quality of your new Sony wireless headphones. Sorry to hear about your concerns. To be familiarized with the buttons, you may visit this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html. To be more comfortable wearing the headphones and to lessen any discomfort, make sure to adjust the length of the headband according to the size of your head. Check here for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent