Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great sound bad Call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the headphones while wearing are great. They are a little too sensitive to touch. And when you're receiving a phone call they cannot hear you over the background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunflowers,
Thank you for sharing your feedback. We highly appreciate this and will help us improve our future products. We are truly happy that you like the audio quality of our XM4 but we're sorry to hear that you are having some issues with the call quality. You may check these links to resolve this kind of issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Sincerely,
Marco
Great Pair of Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I especially love being able to connect to two different devices at once. It sometimes has issues with auto-detecting which device is active, but for the most part it’s not a problem. Which is a huge deal given that I use Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
We're glad that you like the multipoint function of the headphones. Your feedback is also greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love the headphones. Hate the cost. Still bought!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but extreme cost. I preferred this over Bose at the end of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrs7, we're glad you love the quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is of good quality. I gifted them to my son as a Christmas gift. he loves them, he uses them to attend the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NellyO,
That is a nice Christmas present! We're glad that your son loves it and enjoying the awesome sound quality of his WH1000XM4. Thank you for choosing Sony! - Marco
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
My 2nd XM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the XM3 but giving it away to my father in law coz I can’t resist this one. Who wouldn’t? This can connect to 2 devices at the same time and the proximity sensor is a bonus. I love it. Also - its blue and I am a sucker for this color. Love it so much I wear it all the time.
I would recommend this to a friendSONY is noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new riding lawnmower and needed ear protection. We were set on the Bose headphones but when talking to the Best Buy expert decided Sony were the brand for us. Work great and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
My favorite headphones on the market.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best over the ear headphones I ever had. Unfortunately I had to return them because of financial situation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Creepy,
Thank you for the 5-star rating! We understand that you had to return the unit because of financial situation. We really appreciate how much you like the WH1000XM4 headphones. Your satisfaction means a lot to us. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Microphone is AWFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst decision ever. These are going to be returned less than 48 hours after buying them. First, great noise cancellation. Won't deny that. Better than my old ones and way better than the Airpod Pro's for obvious reasons. I mean, something that completely covers the ear has to be better. It blocked out the tantrums from our kids during the day on calls. The problem is the microphone. It has all sorts of static, sounds distant, and is just plain awful. Not sure if this is a fluke or how they all are. Truly some of the worst call quality I have ever had. I had 7 calls yesterday and one today and each time the person said, could you try changing your microphone? I am embarrassed. Something this nice shouldn't be so awful. Failure on behalf of Sony. Moral of the story, do not buy if you care about the microphone. Only buy if you are going to use for noise cancellation and music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VikingWarrior, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the noise canceling feature, we regret to know that you're having call quality issues with the unit. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. If you still have the unit and need further assistance, please contact us via chat or email at https://us.esupport.sony.com/support/s/service?language=en_US.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Great noise cancellation and customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the headphones got lost in the mail so I contacted customer service and they were absolutely amazing. The headphones themselves work like a charm, I have never had noise cancelling headphones before and I do not think I will ever go back to earbuds!! They are amazing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price. Great quality and easy to connect and carry with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cdcmorgans,
We're glad that you like the design and user-friendly connectivity of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great performance but wasn’t a good fit for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the the best in the business. Unfortunately, it didn’t fit my ears comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdbc, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the fit doesn't suit you well. Rest assured that this feedback will help improve the quality and performance of our products. Thanks for your review. ~Ralph
Best buy got me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife bought these for my birthday to surprise me but she wasnt aware amazon had for a cool 100 less and you get a stand! Didnt want to tell her and hurt her feelings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KylaD,
That's awesome! Thank you for the purchase and we're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
Best Wireless Headphones On The market... Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect save for the motion controls which need some tweaking to function more accurately but I keep my phone in my hand 95% of the time when listening to music so I prefer to control the music directly from there anyway, which is why it's not much of a deal-breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSabio, we appreciate your review of the headphones. Your feedback about the touch control is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
We hope you continue to have a great experience with the WH1000XM4 headphones. Thanks for choosing Sony.
~Ralph
Exactly what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable for long periods of time, great battery life, and amazing noise canceling. It’s thre perfect travelling headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavyaS,
Perfect! We're delighted to hear that you are now enjoying your long travels, thanks to the comfortable design, awesome noise canceling capability and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Nice for gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation and build quality is great. Little heavy on the low sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel, We're pleased to hear that you like the excellent noise cancelling feature and build quality of the unit. Glad to know that it is helping you stay fit in the gym. Your feedback is greatly appreciated. Be sure to download the Sony Headphones Connect app. The app enables customization of sound quality and an equalizer (bass levels) which can be customized to fine-tune your music to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your feedback and for choosing Sony! -Jess
Very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good and Noise cancellation work very good in loud environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buck, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great and I love the headphones. Best Buy accepted my trade in and I was able to get it for a good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Wonderful Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the perfect addition to my household. I have two small children who are very noisy around the house. I am able to concentrate while working from home in meetings or listening to music to wind down after a busy day. They are clear and the sound is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Not good for windows
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cons. Not good for windows at least for me and this was enough for me to return after all the efforts to keep it. Not easy on my head. I would feel the pain if I wear for long time. Pros Good sound quality Best active noise cancellation But still I could not use for long time due to it's drawbacks, may be mine was a bad one. I am not sure
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abhishek,
We're glad that you like the sound quality and noise canceling function of the WH1000XM4. It's unfortunate that you had to return the headphones because of Windows issues and their comfort. We hope you have updated the software of the headphones (via the Sony Headphones Connect app) which fixes that issue when connecting with a Windows computer. It also improves the overall performance of the headphones. The WH1000XM4 also features an adjustable headband to achieve the best fit and comfort.
Your feedback is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your next purchase.
-Ralph