Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Not the best for watching TV with headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have excellent sound quality. Since I bought these to mainly use with my tv. There is some obvious sound time lag at times. This definitely gets annoying. So for thr price paid they are not the best quality. Average at best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EasyE,
We're glad that you like the sound quality of the headphones. We regret to hear that you're experiencing lag issues when using the headphones with your TV. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Thanks for sharing your review and for choosing Sony.
~Ralph
Good Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They say you can’t ever see two best friends that are also headphones but when I listen to these headphones the harmony of the headphones to my ears means there are two best friends in the industry. I pray you read this in full just to regret it at the end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bardia, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Bob
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones and would recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobd,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Good sound. Seem durable and the outside noise cancelling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dirtbike, Awesome! We're thrilled you like the excellent sound, exceptional built quality, and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Pretty good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried numerous Headphones…the Sony are pretty good, but they’re not Bose or Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillites1,
We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Great headphones and they’re blue too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for dark blue headphones for a long time. I saw this headphones a couple of months ago but didn’t get them at the time. I saw where they were now available in blue and I just had to get them. Totally not disappointed in my purchase. These are great headphones
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new model for my daughter, having used the earlier model for 3 years. Really enjoying the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MustafaB, nice! Thanks for choosing and purchasing our product. We hope your daughter is enjoying her new headphones! ~Earl
very noise isolating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yea its headphones they work as intended, verrrrryyy noise isolating i cannot hear anything outside it has made my mom angry. wish it was easier to connect to different devices ig
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RileyJ, Awesome! We are so glad to hear that you are happy with the noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice cancelation is really good, sound could get louder i wish but just a slight issue, comfort is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izak, Great! We're glad to hear you like the excellent noise cancelling feature and comfortable fit of your Sony WH-1000XM4 headphones. For low volume issues, please follow the steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
And to ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony “state of the art” headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling good but still allows for external noise to interrupt use of headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, Great! we're pleased to hear that you like the noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but no better than my Bose Quiet Comfort headphones. I ended up returning them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raynist,
We regret to hear that you had to return the headphones because it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Sometimes it’s annoying to sync to device, but it will eventually work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeadphoneGuy99,
We're glad that you like the sound quality of the headphones. It's unfortunate that you haven't had an easy time connecting devices. When you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Hope this helps. Thanks for choosing Sony!
-Ralph
So far so good :)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used then yet for the intended purpose. Planning a trip and wanted to make sure I had noise cancelling on the plane. I used them at home just to connect to my phone and ipad and had no problem connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TonyaJ,
Great! You will surely love this headphone when you use it for your travel. We're glad that for now you are enjoying it with your phone and ipad and having no problem with the connection. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Must Have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this headset to reduce the noise around me, (kids in the background playing, loud neighbors) while studying. It did its job. Excellent noise reduction technology. I would recommend to anyone who wants to block out noise while studying or watching favorite movie, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy2B,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, expensive but great sound quality. Nice features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brennen, Excellent! We're pleased to hear you like the great sound quality and cool new features of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sore Ears
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones but can cause ear cup pain if you have larger ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobTay77, Glad to hear that you are happy with the noise cancelling feature of your new WH-1000XM4. Please use the slider of the headphones to adjust the length of the headband for a more comfortable fit. Thank you for choosing Sony! -Carl
wired vs wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going back to wired devices and regret getting this due to the safety of my health.
No, I would not recommend this to a friendAwesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality and sound are great but they seem to turn off for no reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaguares,
We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones turn off randomly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Sincerely,
-Ralph
Sony Social Support
Dude.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans. The controls need a little getting used to, but that's easy enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianB, Thank you for the positive feedback! We appreciate your concern about the controls and for future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for choosing Sony! -Sam
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones works real wall on a plane. Very clear even at very low volume
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphones, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl