Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones heats up with continuous usage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and mic got better. However heating issue is still there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usha, we're glad that you like the sound quality and mic function of the headphones. Your feedback about the heat is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony. ~Ralph
Sony strikes again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as advertised indeed. Sony truly knows how to put the pressure on the competition in terms of pure quality and performance when it comes to their products. The headphones do everything very well equally across the board in terms of sound output, features/functionality, and the overall build of the product. Definitely a must have if you're looking for a new pair of "cans" to add to your repertoire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThePleasants, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Sounds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good amazing sound but really geared towards an android user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayzeact, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it during the Thanksgiving week when it was on sale mainly for in-flight traveling. It is as good as I thought it would be... I am still exploring all the features. It is very comfortable to wear but have not tried it on flight yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewXM4user,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Bye Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these new headphones! Unfortunately I will no longer shop with Bestbuy due to the racial discrimination. So unfortunate
I would recommend this to a friendGreat sound quality!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the older version which I’ve had for a few years and still sounds great. Noise cancelling works amazingly when traveling on a plane or the train to work. Best over-ear headphones on the market in my view.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMost,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
headphones noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling fluctuates on and off about every 30 to 60 seconds while mowing the lawn. Not what I was hoping for in the noise canceling department. When it is on it is really effective but then I get a blast of noise when it turns off, which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamR,
That's frustrating to deal with, and we apologize for the interruption!
The fluctuating noise canceling is almost certainly caused by the Adaptive Sound Control feature. When the headphones detect the consistent motion and loud sound of mowing, the feature is trying to automatically adjust the ANC or switch to Ambient Sound, which creates that annoying cycling effect.
To fix this:
Open the Sony | Headphones Connect App.
On the Sound tab, turn "Adaptive Sound Control" OFF.
This should lock the noise canceling on and give you the consistent performance you need.
Thanks for choosing Sony.
Best regards,
Eliab
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for. Arrived in a timely manner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Thank you for the purchase! We're glad to hear that your headphones arrived in time. Thank you for choosing Sony and enjoy your headphones!
-David
Perfect gift for an audiophile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a graduation gift for my GF and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobC, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
10/10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made in a while relating to wireless music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoM, we're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality headphones. Easy to use and have excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viii,
Great! Good to know that you like the noise canceling function and had an easy time using the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these Sony headphones as a gift. The recipient loves everything about them . . .He had had problems with previous headphones when talking on the phone. Using the phone with headphones is never a problem now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6172b, Awesome gift! We are so glad to hear that he's enjoying his new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite literally the best!! They have so many cool stuff about them and I'd definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, MarthaH! We're glad that you are happy with your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
Very comfortable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd purchase of these headphones as a gift for someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseC, Awesome! This is a great gift idea. Thank you for your continued trust in Sony products! -Sam
Returned due to annoying app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have pretty good quality. However, the app is confusing to use, and was annoying to keep headphones on the noise-canceling setting because it would automatically sense your motion and turn it on ambient mode
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancescaV,
Thank you for the review and we do apologize for the inconvenience. To turn off the Ambient Sound Mode. Press the CUSTOM button repeatedly until the Ambient Sound Mode is turned off. Each time the button is pressed, the function switches as follows and is announced by the voice guidance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Over priced
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but i belive over priced no idea why headphones cost so much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Islandhopper969, thanks for sharing your feedback. We're glad that you like our WH1000XM4. We also appreciate your feedback on the price. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Exceptional Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and especially good deal with the Best Buy sale on these excellent over-the-ear headphones. Much better than some of the trendier brand names.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandy, Thank you for purchasing the Sony WH-1000XM4! We're glad you like the great sound quality of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great for Studying!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the studying student! I’ve worn these headphones through many stressful times where a deadline was to be met. Really helpful for getting in the zone. I upgraded from the previous model just to get the two device connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farce,
Awesome! We're glad that the headphones suits your needs and expectations. This is a great choice of an upgrade and great to know that you are enjoying the multipoint connection of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Get it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects well feels good on ears and it makes my ears feel so wiggly diggly
I would recommend this to a friendGood Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear and have good Bluetooth range. They also support a wired connection if you have a cable with jacks at both ends. Note that the charging connector is USB-C.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimJerkyfruit, Thank you for the 5-star rating! We're pleased to hear you're enjoying the comfortable fit, Bluetooth range, an option to use a headphone cable, and USB-C of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam