Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Wonderful product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful engineering. It is helping me a lot to work at home without any sound distraction. I dont like fixed bass sound setting found in other headphones. Here, we can set the filter setting make voice very clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them have no complaints definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
GREAT!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from XM3s. The bass isnt as hard hitting as the CM3s but the soundstage is better. Co-sign on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abstrakt,
Thank you so much for the 5-star rating! We're glad you like your WH1000XM4 headphones. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Sony headphone!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound ,good quality. My favorite store, Best Buy!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar,
Great! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Bose headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good quality but I didn’t find them to work very well with my iphone for messages and talking.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TJ24,
Thank you for your time writing this review. While we are glad you like the quality of the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when connected to your iPhone. Allow us to help turn this a better experience.
Please try some solutions below:
For optimum performance, please make sure that the headphone software is updated as it includes key features, applications, bug fixes, and feature improvements.
Ensure that the headphones are properly connected to your iPhone via Bluetooth.
If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
You may refer to this link below with troubleshooting steps if you cannot hear a person on a call or low voice from callers:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice cancellation so far, little bit uncomfortable for longer use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuugu,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
Best operating noise cancelation program !!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my go to when working at home. Between dogs and parents it is a life saver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doodle, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the 800 series upgraded to the 1000 model has some good features I like the auto pause when you talk or when you pull off your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuy, Thank you for upgrading to your new Sony WH1000XM4! We're very pleased to hear you like the speak-to-chat function of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great headhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose, lots of customization mode for your listening pleasure.
I would recommend this to a friendAnother quality headphone from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In some way, noise cancelling is better than my WH-1000XM2, but dropping the AptX codec was a bummer. Got it because of the BB exclusive color. The Sony WH-1000XM line is one of the best Bluetooth headphones lines in the market. Use it mostly with my NW-A45 Walkman that supports HiRes and LDAC codec.
I would recommend this to a friendHands free lifestyle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always struggling to find a headset that for my life style. Till I found this one and now Im wondering where has this been!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganE, You've made an excellent choice! We're very happy to hear this feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
I would wear these 24/7 if I could, I love them
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 are an amazing piece of technology. I'm going to call it my favorite tech of the year so far. Sound quality is among the best I've ever heard in a pair of headphones. Bass is deep but not overwhelming, Mids and Highs come through very clear without sounding muddy or tinny. They are tuned very well and sound great with any genre of music, podcast, or ASMR you want to listen to. Battery life is excellent, I fell asleep with them on early this morning and had them on for about 5 hours listening to a relaxation / guided meditation track and the battery is still holding strong. When I woke up, my ears or head didn't hurt at all, so Its safe to say that the headset is comfortable for long listening sessions. The noise cancellation is fantastic, I sleep in a room with a window A/C unit and I could hardly even hear it through the headset. I forgot I had it on and had to look to make sure it was on before i fell asleep. I never imagined myself wanting to go to bed with headphones on, but these are great and help me tune out sounds that might wake me up and or distract me from the guided meditation I'm listening to. I highly recommend this headset to anyone who wants the best active noise cancellation for your commute, home or office. They are also quite smart. When someone comes and talks to you and it hears you speak, the headset is smart enough to pause the music / track for you and lets in ambient sounds so that you can talk to the person without removing or having to pause yourself. I was pleasantly surprised by the feature and I love it! The right ear cup has touch controls, but I always seem to have trouble using swipe gestures. It's nice to have but i hardly use them. The headset also has a sensor in the left ear cup that senses when you remove the headset from your ears and will automatically pause what you're listening to and resume it when you put them back on. I love this also, don't have to fumble with my phone or other device to take a quick pause. Sony provides a companion app for the headset on iOS and Android that will allow you to tweak different settings and update the headset firmware also. It's very easy to use and stable. I could go on and on about this headset all night, but I need to get some snooze now, But trust me when I say that you will not be disappointed with this headset, and will be very pleased with the build quality, sound quality and all the smart features packed into it.
I would recommend this to a friendHead Phone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, love it. Excellent for my use. Kids also love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RakeshR, perfect! We're extremely pleased it suits your needs. Also, we're thrilled that you and your kids love these headphones. Thank you very much for sharing your awesome experience and for choosing the best brand, Sony! - Romeo
Sweet head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the head phones. Wish I had bought them a long time ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cbric10, we're glad you love our product! Thanks for choosing Sony! ~Earl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones with best in class noise cancelation. Better than my previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tripit,
Great! It's nice to know that you are pleased with the noise canceling capability of your new WH1000XM4. Now you can enjoy listening to your favorite music without any distractions. Thank you for choosing Sony! - Marco
Crisp and great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones hands down I was a big Beats guy but these are just so crisp! Never switching back
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nava,
Thank you for switching to our Sony WH1000XM4. You definitely made the right move and we appreciate you. You will surely enjoy this one! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are everything my son wanted and some. He loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferM, we're glad your son loves our product. Thanks for choosing Sony! ~Earl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever purchased. I had the apple air pod max and they were great but too heavy and hard to workout in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadP,
Great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Fantastic Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They work great and can also be wired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraBaker, We're so delighted to hear you love everything about these headphones and that you are enjoying its incredible audio. While primarily designed for wireless audio streaming, the WH-1000XM4 headphones can also be used as a wired pair of headphones with the included audio cable. An ideal option for when you have an older, non-wireless device or you've run out of battery power. And, in case you didn't know, the noise canceling function also works when using the supplied headphone cable and with the headphones turned on. Thanks for choosing Sony! -Jess
Great sound, but defective out of the box.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling and app are excellent, however, I'm returning these as the right ear touch does not work. Very disappointed as I've had many Sony products over the years and this is the first time I've had an issue with one of their products.
No, I would not recommend this to a friend