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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12485 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 513 Showing 10,241-10,260 of 12,485 reviews
  • Rated 5 out of 5 stars

    Great headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, excellent sound quality, comfortable and nice look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustoRo, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. Sounds really really good. So good. The sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crunchy,

      Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, as usual Sony proved it again. I fee bit heavy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vijay,

      We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about its weight is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Quality equal and greater

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same features as the previous MX3’s. The multi device support was a mischievous needed upgrade. Easy buy. Got it of best buy on pre order. Arrived on 19th August. Amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abiram, we're glad that you like the upgraded Multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase for my kids Christmas gift. She loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camron, Fabulous! Thank you for your positive feedback! We're delighted to hear that the WH-1000XM4 headphones made a great Christmas gift and that your child loves them. Enjoy the holiday season, and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, better quality and price than beats. I’d recommend this Sony Headphones over most others in market right now. The noise reduction is fenomenal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Edgar0625,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are worth the money and I am very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longest lasting and most durable headphones I’ve ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisP,

      Thank you for the purchase! We're happy that you like the durable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noice cancelation and battery life. Best headphones out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tron,

      Great! We're glad that you like the noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great For Flights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ronbo,
      Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    My daughter loves her headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the headphones. She uses them every chance she gets. It was the only gift she asked for and is getting plenty of use!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amarshall, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    ANC Issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good, but the ANC could be a little more effective.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesC, Thank you for sharing your experience with the Sony XM4 Wireless headphones. We're glad you like the headphones. We also appreciate your feedback regarding ANC. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds Noise canceling Bluetooth headphones Great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evie, Awesome! We're glad to hear you like the great sound quality, noise cancelling feature, and battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling head phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 19-year-old daughter. She loves it so much. Once she puts it on and is in a different world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikita, We're glad that your daughter loves her new Sony headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like those headphones with an exception of one thing. When I exercise I tend to touch them and my music turns it off or pause it. It's too sensitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ani80rom,

      Very nice! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving these headphones so far. Great color and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dan5,

      Great! We're glad that you like the color and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones and I found easy to install. Instructions were clear and adapted perfectly to my head. Use them with my laptop and works perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GusMrIT,

      Awesome! We're glad that you are enjoying the fit of the headphones and how they work well with your laptop. It's also great that you had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great upgrade love the new features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new multi-device connection and the new ear sensor so i don't have to pause and unpause when listening. Biggest caveat calls are not as clear as the previous iteration in my experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tiago,

      We are glad you like the multipoint function of the headphones. When using the headphones for phone call. Check that both the headset and the connected device (i.e., smartphone) are turned on.
      Turn up the volume of the connected device and the volume of the headset if they are too low.
      Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Sony headphones WH- 1000 XM4 review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good headphone. Not as good as Bose Quiet Comfort ultra or Sony WH-1000xm5 but gets you the job done. Noise isolation is decent. Sony WH-1000XM5 is much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChiragG,
      Thank you for your time writing this review. We're glad you like your WH1000XM4 headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones I just wished the noise cancelling was better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiomarI, We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US