Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Sound, Terrible OPS.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very much enjoyed how good these headphones sounded. I was looking forward to using them for my WFH job. The problem was with the pairing. Even the cheapest skull candy headphones I have paired better than these and stayed that way. These would pair fine with my Mac, Phone and Watch just fine one day, then it could not pair with any of them the next day. It would take an hour of resetting them over and over again before they would be recognized, and once they were they would work for that session only and the next time I would have to go through the whole thing again. Returning to Best Buy and off to buy some that probably do not sound as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dbraun66, We regret to hear about your experience with our WH-1000XM4 wireless noise canceling headphones. This is usually not the case with our premium headphones. If the headphones are still with you, we highly recommend performing a software update to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads. The update improves the Bluetooth connection and the general performance of the headphones. If the issue is still the same, we can reset/initialize the headphones to further isolate the issue by following the guide from the links below:
Reset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sound surpression
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing i cant hear a single person and thr bass is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're thrilled to hear you're enjoying the excellent noise cancelling feature and punchy bass of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Perfect
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound and bass - it is also so smart that when you take them off it pauses your music, and turns it back on when you put them back on! Multiple equalizer settings to mess with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rgreen,
Awesome! We're glad that you like the sound quality, wearing detection, and equalizer function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and amazing features which make you feel as if you have the best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HariAcharya,
Awesome! Thank you for providing your honest feedback with our Sony WH1000MX4. We are very happy that you are satisfied with the quality and features of your new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second pair I purchased for my daughter who looking for a nice pair of headphones for college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys,
Wow! We can’t thank you enough for purchasing two! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
If my daughter is happy I am happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very very happy with these headphones She had different before but she said these ones are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroV, we're glad you daughter is happy with our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony WH1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one pair for me and liked them so much decided to buy another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobH,
Nice! Your wife will surely love her new WH1000XM4. We're glad that you like the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great aound and noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, battery last awhile, helps my overstimulation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe01010, Awesome! We're glad you like the comfortable fit, excellent battery life, great sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in perfect condition, also enjoyed a good customer service from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razergold, We are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
GREAT PURCHASE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Like them over the Beats. No issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KKirksey,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
YUHHH
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there so mhm (just like the song by Kai) hahaha. but fr tho these are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi suesue, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really enjoying my new headphones! The only thing that could be a minor detail is the minor lag the headphone has when playing piano in my ipad but sides that it's perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaftLC,
Thanks for sharing your 5-star review of these amazing headphones. It's unfortunate that you experienced lag issues. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Not very loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature is great, but the volume is not loud at all. If I am going to pay close to $400 for a pair of headphones, they better be loud! Definitely not as loud as what ppl are saying online
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheBrickWall,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are not having the best experience with its volume. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.
It may also depend on your source content. Make sure to try multiple sources. Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Hope these steps improve your experience.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Sony headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset will not Pair with Samsung smart tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Microwave,
We regret to hear that you are not able to connect these headphones with your TV. Make sure that the TV supports Bluetooth headphones and A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Make sure to follow the steps on this link when pairing the headphones with a Bluetooth device:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
Note: The full operation of third-party devices is not guaranteed.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use. Very portable. Adaptable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Horn,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
PERFECT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Really serves the purpose. It is expensive in my opinion. If you really need it, it is worth buying it. Will recommend it to future buyers/users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhey, Thank you for giving the WH1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
get these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best to get, I am hard and product reviews but Sony really knocked it out of the park with this item. Don't waste your time with bose or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8sh00t3r,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wife loves them (all that matters to me is she happy)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirhc,
Great! We're thrilled that your wife is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
I only Buy Sony for sound, televisions, and gamin.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Sony Purchase. Just like my Sony soundbar on my Sony Bravia. Amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey,
That's nice to hear! Thank you for purchasing our Sony WH1000XM4 and for trusting Sony! We're glad that you're pleased with our XM4 and with our other products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco