Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
I like Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this and it’s been good the few times I’ve used it and I hope it stays the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomayounE, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, noise cancellation and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and sound quality. Only issue is if you are sick and have a cough the headphones will think you are talking and pause your music/video and turn off the noise canceling momentarily.
I would recommend this to a friendComfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and very comfortable for long flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwebs,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Battery Charging Problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a known issue: https://www.reddit.com/r/SonyHeadphones/comments/sp6wex/wh1000xm4_battery_showing_10_no_matter_what/ Working with Sony support now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KeithJClark,
Thank you for taking the time to share your experience with the WH-1000XM4 headphones. We sincerely apologize for the inconvenience you've encountered with the battery issue.
We appreciate your patience as you work with our support team to resolve this matter.
Thank you for being a valued member of the Sony family.
Best regards,
Stephanie
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Easy to set up. My son loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi L1234,
Awesome! We're glad that your son likes the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Good Good Good Good Good Good Good Good good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DiegoF,
Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl
Still Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Really like that they are also wired if you don’t want to use Bluetooth the entire time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. I got this headset for my friend's birthday and she loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, great! Knowing that your friend loves our product makes us really happy! Thanks for choosing Sony. ~Earl
headaches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you are prone to headaches/migraines i do not suggest these. i wanted these headphones for a year and i was finally able to purchase them after saving up and the moment i put them on i felt ill. unfortunately the positive pressure from the over-ear headphones can cause ear pain and headaches. i did some research and found that many people have this issue w/ them. i wanted to love them but unfortunately they just caused too much pain. to add, they are quite flimsy and if you are using them in any instance where you will be moving your head at the slightest, they may slip off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mill3r, We are sorry to hear that you are experiencing issues while using your WH-1000XM4 headphones. We would like to get in touch with you for us to assist you regarding your WH-1000XM4. In the meantime, our related headphones article link may help isolating the issue that you are having: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Music is so muuchh better now
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been wanting these for a while and i finally got them. They’ve exceeded my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mannycr,
Awesome! We're really glad to hear your satisfaction with your new headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no regrets in getting this. was debating if i want xm5 but i budget wise, xm4 is the better option!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bea741, You've made an amazing choice! We're glad you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift and they said they worked well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and a complement to a frequent flyer when some of the apps he watches are needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi quenepon,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Online Order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great and Best Buy did great on updating me on my order.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello asib,
That's nice to hear that you are pleased with your new WH1000XM4 and with the service provided by the BestBuy team. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter asked for the headphones for Christmas. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Spence,
Perfect! What a nice Christmas gift and we're glad that you chose our WH1000XM4 for your granddaughter. We are excited to hear that she loves her new headphone. Surely, she will enjoy this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them better than the Bose. Good price and would recommend to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bluetooth sound. Easy to operate. Comfortsble on long plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanC, Thank you for the great review! We're delighted to hear you like the amazing sound quality, ease of use, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.... good quality..... just awesome....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoBoi, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good pduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Sd d d d d d d d d d d d d. D d d d d d d d
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rater123,
Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco