Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
sr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nlce..............................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardoA, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. sound is great. i love it these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaV, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and she loves them. It was a great choice to get them for her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaelenaM, thanks for choosing and purchasing our product. It is good to hear your daughter loves it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
THE XM4s ARE NOT WHAT YOU THINK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my review of the xm4. The good: sound, noise canceling. but those are things you’d expect. Now on to the bad: WHAT HAPPENED TO THE SURROUND SOUND. had this feature on my XM2s but now the new thing is “360 reality audio” which only works with deezer or tidal. sony is making a big deal out of something that such a small amount of people can use. The app is garbage. crashes when installing the firmware update, randomly sends notifications about ambient sound being turned on AFTER I HAD ALREADY TURNED IT OFF. Sony really could’ve just kept some popular features with the headphones but nope a multibillion dollar company just needs more money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, While we are glad to hear that you are happy with the sound quality and noise canceling of your WH-1000XM4, we are sorry to hear it did not meet all of your expectations. 360 Reality Audio requires to sign up to a music service, then connect the Sony | Headphones Connect app to the Sony headphones this will let you enjoy a growing library of 360 Reality Audio tracks, major artists, frontline contents, as well as legendary catalog contents, through our music streaming service partners.
For the notifications, you have the option to disable the notifications of the WH-1000XM4 Sony Headphones Connect app under the [Notification & Voice Guide] please check our help guide link: https://support.am.sony.com/release/Help_Connect_4730254137.pdf page 48.
For the Headphones Connect app crashing, please try to clear cache and clear the data of the application, please see the manual of your smart device tablet or phone on how to clear the cache and data. If the issue still occurs, please try to uninstall the app and reinstall it again.
If the WH-1000XM4 fails on the update or does not complete the software update, please follow our related article link for troubleshooting and solution. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00206321
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Best feature is the controls. Super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Ryan!
Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Boyfriend Approved!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my boyfriend and he loves them, no complaints! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello serree,
That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco
Sony XM400
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations. Can’t imagine using anything else as of right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredoD,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Over ears - Sound Clarity.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Bose II version that came out before this Sony and even though is really good, and on my case, the Sony version, with regards to sound clarity (vocals/music), is even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RGRO,
Awesome! We're glad that the we were able to meet your expectations. We're glad that you noticed the great sound quality of this unit when comparing to other brands. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Awesome Purchased!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this headphones! This is my third purchase and I’m satisfied! My kids loved it!Sony did it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
These are nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canellation is amazing, and the talk to disbale ANC is pretty neat, as long as you are not one of those that sing along. My only issue with these is that when I connect them to my TV, there is a static noise at times, other than that I can conncet to 2 devices at the same time and that works pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, Thank you for your review! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Sony WH-1000XM4 Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - would definitely recommend. Also the service provided in reference to asked questions about this product prior to the purchase was incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulW, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
Punchy bass, crisp mids, amazing vocals
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty simple and they are easily the best sounding headphones i have had in a very long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Padraig, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great but needs improvement
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and noise cancelling is excellent. After almost a year of use, the ear padding needs to be replaced. I wish it could adjust just a little bit more in the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romano,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the earpads need replacement. Your feedback is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good investment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my wife! Check it out well worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imma dog groomer and cant hear my blow dryer while grooming , works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mallorykozmo,
That's nice! We're happy that you can now focus on your grooming job without hearing the loud noise of the blower, thanks to the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomics, noise cancelation and battery backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Cool headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect. I’ve had these before and waited for a sale worth the wait
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoZ,
Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
No ragrets
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTaylor,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product its great quality very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Security, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift for my son, he loves it , we were considering the newer once, but we ended up buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stars322, This is a great Christmas gift idea! We're very happy to hear your son loves his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam