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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12486 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 521 Showing 10,401-10,420 of 12,486 reviews
  • Rated 4 out of 5 stars

    Not sweat resistant

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little disappointed they were not sweat resistant. I called Sony and they said they would not cover damages due to sweat or moisture. Best buy did reassure me their Geek Squad protection would though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CAKO, we understand you need for a sweat-resistant headphones. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfortability is good for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ivan,

      Very nice! We're happy to hear that you like the sound quality, comfortable design and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome. Headset feels very premium

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ajay,

      Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Father

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really likes these head phones. The case is also awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG, nice! We're glad to hear that your son likes our WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First bought Sony - WH-XB900N, returned them to purchase the 1000 for easier use. Excellent so far. Holiday gift, less than a month of use. so far so good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi puhd, Thank you for upgrading to your new Sony WH-1000XM4! We're very happy to hear you're enjoying it so far. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    IT' S OK BUT COULD BE MUCH BETTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but the max volume is low. The bass is loose, the mids are drowned by the dirty bass and the highs are not crisp. I'm really dissapointed. I bought the Sony MDR-XB50AP/L in ear Extra Bass Earbud wired headphones to have it on my car, paid only 25 dollars and the sound much better!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Magostian63, we appreciate your feedback on the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to adjust the sound quality depending on your preference. We hope these steps improve your experience. Thanks for sharing your review and for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    They are great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. I use them to listen to music and audible. Noise canceling is wonderful. I have used for a few months and have not used the full features however I am pleased with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prestige, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    best xmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this for my brother and he says the features are amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zacc, We are thrilled to hear that your brother likes the features of his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent for my daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for my daughters birthday she enjoyed so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Beats are trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift to wife and she absolutes these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Gread Headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent and reliable a headset. Perfect for daily use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobN,
      Great! Thanks for trusting Sony and we're glad that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    I'm glad I purchased.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound and easy to use. They set up on their own. Just power on and they do the rest. I was so shocked, but at the price I am glad they do everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geoff404,

      Great! We're glad that you are enjoying the sound quality and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headset works great !!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Killa,
      Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best from bestbuy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant product, value for money , reliable and trustworthy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArunR,
      Perfect! Thank you for purchasing and trusting our products. We are thrilled to hear that you are pleased with the quality and performance of our WH1000XM4. It is really worht every penny and we're thankful for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool purchase, very useful for my work and after work. I'd highly recommend using this product for your meetings and general listening. Value buy and is worth the price I paid for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sudh, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our industry-leading, Noise Canceling headphones WH-1000XM4! We are extremely pleased it suits your needs and expectations! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Love these headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing and does everything it claims. The reason for 4 stars is there is it enough give. I have a big head and these headphones feels a little right on my head. Another small issue is the 2 connection. It takes a while to switch between devices on its own. But other than that I’m happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CWang, we appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Your feedback about the multipoint function is greatly appreciated as well. It is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. We hope you continue to enjoy the headphones. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Bestbuy sonny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% Excellent very good and very well the best bestbuy for sonny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CinL,
      Wow! Thank you for this feedback and we appreciate it very much. We're glad that you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Head phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional service, staff very knowledgeable and the Product price is worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatD, It's great to hear that you were assisted well by our local dealer. We are also happy that you like your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    She's happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift for my daughter, and she's incredibly happy. Sony has done it again with a quality product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Feeble123456789,

      You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for the price. A dream for a college student.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Beta,
      Nice! Thank you for your purchase and we're glad that you are satisfied with the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US