Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product needs a little work with the mics but really good headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielW, we're glad you like our product. We appreciate your feedback regarding the microphone of your Sony unit. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Love!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them when they were on sale and I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariaS,
Good deal! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Sony Headphones are the Best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! It is more than what Sony advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdreesM, it is very good to hear that you like our product! Thanks for choosing Sony! ~Earl
Sony noise canceling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for listening music but disappointed in call quality. I got complaints that in office call please speak loudly, your voice is not coming properly. I did not want to return but I returned. I got Bose 700 for active noise canceling the best among all noise canceling headphones.
No, I would not recommend this to a friendActually hate these headhones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earphones. If I wasn’t 16 days outside of my return window they would be going back. They randomly switch between sound types even with downloading the app and setting it through there. They do hold a charge for many hours, but the ambient, noise cancel feature switching is annoying, and there are “buttons” on the side of the right earphone that if you accidentally hit one it makes a change as well. Super bummed - should have stuck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrishB,
Thank you for the review and we're sorry to hear what happened with your headphones. Update the software of your headphones via Sony Sound Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the issue is unresolved, even after software update. Factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
A must for music fans
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beast headphones i owned !!! highly recomend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FernandoV,
Wow, that's awesome! Your recommendation is highly appreciated and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco
Best Headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased many wireless headphones (in-ear/cover-ear). And I haven't found a company/pair that compares to this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHop,
Amazing! We're thrilled that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
my headphone purchase was made easy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.agent recommendation is perfect and my head phone is working to my satisfaction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkechukwuOgbonna, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Sony has really made a comeback
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in 6 years! They last forever and are my fav! I switched from Bose when my bro bought me a pair fir Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsRebekahStar,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great pair of headphones, but the only reason I had to return them is they’re not water proof/resistant and not ip certified. The mane reason I got them is for gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWh1000XM4,
We appreciate your review of the headphones. It's unfortunate that you had to return them because it lacks waterproof capability. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent quality headphone, very happy customer!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaC, We are thrilled to hear that you are very happy with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset overall. I have had some issues, its turned off a couple times during use. I do like the quick pairing back and forth when connected to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris,
Thanks for the feedback. Make sure that the rechargeable battery of the headset is sufficiently charged. If not, charge the headset. More troubleshooting guide on the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Good headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a lot better then expected great gift for someone who loves music. My one complaint is that they can't connect to a PS5 wirelessly other then that super satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, We value your feedback regarding the compatibility of this unit to the PS5. In order to listen to music over Bluetooth technology, both Bluetooth devices must support Advanced Audio Distribution Profile (A2DP) Bluetooth profiles. Your Bluetooth headphones support the A2DP Bluetooth profile, but the PlayStation only supports HSP and HFP Bluetooth profiles. Check your device manual for model-specific information. For further information about compatible Gaming Headphones, visit the PlayStation website or contact PlayStation support.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony. Jay
Great hesdphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally happy with these headphones. Frequency response is great. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dobes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter and she loves them ....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagrupD, Thank you for purchasing the Sony WH1000XM4! We're so happy to hear that your daughter loves them. Thanks for choosing Sony! -Sam
Best headphones hands down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the mark 2 to these and couldn't be happier. The ambient sound is perfect for working on projects around the office while still being able to hear people around me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gear, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Noise canceling is unmatched. Great features and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalyn,
That's nice to hear! We are truly happy that you are pleased with the noise canceling feature and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphone incredible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So awesome will purchase again the best ever! So happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArthurL,
Thank you for the 5-star rating and we are honored to have customers like you. We're glad to hear that you're happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
1 year so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have use the past year and also very good for gaming as well if your play alot of fps games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie,
Great! We're glad that these headphones are perfect for your gaming needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
So far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use it yet so I don't know exactly how good it is
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cowboy, thanks for choosing and purchasing our industry-leading noise canceling headphones. Sure you'll enjoy your new Sony unit! ~Earl