Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order for instore pick up was very easy and fast. Product is exceptionl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldT,
Thank you for the purchase and we're glad to hear your online order was delivered to you in a fast and timely manner. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Just perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its so good if i had more money i would buy more for my siblings as a birthday present
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. My daughter loves them!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texan, Perfect! We're so happy to learn that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam
GREAT!!! AWESOME HEADPHONE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME! I was using airpods and these changed my life now :) won’t be turning back
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricaO, Thanks for sharing your feedback. We are glad that your new Sony wireless noise canceling headphones changed your life. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a notification bu phone that my product was available for pick up...i let them know i was there...and the brought it to my car in less than 10 minutes...so cool.
I would recommend this to a friendAnother great pair of headphones by Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give it five stars because I can still hear the world around me. The Bose and the Apple headphones are better at isolating sound. However, I must say they feel the most “easy” to live with because they just feel like they won’t brake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos, We're very grateful for this positive feedback! We're glad to hear you like the robust design of your new Sony WH1000XM4. If you feel like the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son and he absolutely love these head phone was going to get him Beats but decided to go with Sony and this was rite choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Lil big
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything except they run lil big, but I love these more than pro beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naylove,
Thank you for the purchase! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Best headphones at the BestBuy price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones at the BestBuy price. I could have bought the headphones from Costco or Amazon, but the price and delivery time was better from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runmuzac1, That's awesome! Choosing these headphones will definitely be worth it! We are glad you like the amazing sound quality and features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing such an excellent shopping experience and for choosing Sony! -Jess
Yes yes yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing and has been super effective. It is compatible with most software. It has pretty cool features. Just a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi J12345678, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned Afterall family had received one for Xmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hello terry,
Thank you for the 5 star rating. We are optimistic that you will consider Sony again in your future purchases. Thanks for choosing Sony! - Marco
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent............................. ...........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanN, Thank you for the awesome feedback of your WH-1000XM4 Headphones! We are happy to hear your purchase went well and you are enjoying the exceptional sound quality and overall features of these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and cheaper price compared to xm5 :)
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you're happy with your purchase, keku! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for a friend my daughter has a pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThorstenN, thanks for choosing and purchasing our product! We're glad you like the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received it yet but I can’t wait to use it :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello panik,
We are very excited to hear your feedback as well. You'll definitely going to enjoy your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. You may check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! The noise reduction is great, the capability of easy connection or pause by holding the left ear was good if you have to talk to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos,
Awesome! We're glad you like the noise canceling and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
value not quite there for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not that bad, but overall its overpriced. feels like any other headset. for the marginal new technology probably better to buy a VR headset for cheaper. Didn't quite feel the cost benefit satisfaction I was looking for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brennan, We are sorry to hear that the headphones did not meet your expectations. We value your feedback this will help us in improving our products. Thank you for choosing Sony. -Carl
phenomenal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have them after years, it’s worth it if you’re wondering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zenfulpen, Awesome! We are glad to hear that you are still enjoying your WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect headphones, if you don't make calls/zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAM3, thank you for your feedback. We are so sorry if the call quality of our WH-1000XM4 did not meet your expectations and that it had to be returned. Despite the issue, we appreciate you like the comfortable fit design and great sound quality of these headphones. We will surely take note of your input as we always strive for the best customer experience.
The issue you've encountered can be fixed by following the steps provided on the following links:
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
Firmware Update to Version 2.5.0 - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
Find your personal EQ setting and enjoy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I found the right EQ setting for my elderly hearing, I started enjoying them more. The earcups do get a little warm after awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankJ, We are glad that you found the right EQ setting for your elderly. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent